David Hayman Email & Phone Number

Santa Barbara, Ca, Us

Santa Barbara, Ca

ParentSquare is the premier fully unified product that engages every family with school communications and communications-based services—all the way from the district office to the classroom teacher, and all in one place.

Carpinteria, California, United States

LinkedIn's primary mission is connecting the world's professionals to make them more productive and successful. I was part of our Learning and Hiring line of business that helped professionals grow their skills through online learning opportunities. My role at LinkedIn was first and foremost a leader to a team of between 8-12 specialists, including a Senior level specialist. I led the team to help them achieve our best-in-class level support through mentoring, coaching and providing career development discussions. I've watched a few of my agents grow into roles within our group and beyond. I also handled any managerial escalations that were brought about, working with our members to help them alleviate any concerns. In addition to leading the team, my other responsibilities were around managing projects to help our department achieve efficiency and growth. I was directly involved in growing the team within the California and Atlanta offices. Additionally I've been a technical project leader for projects ranging from expanding our chat capabilities for each specialist and deploying IEX, a Workforce Management tool to help our teams make better scheduling decisions to achieve our daily service levels. I've also been the team reporting and tools member, any report or dashboard that was needed, I was there to assist with building.Outside of my role, I was also a mentor and coach to both internal and external individuals, helping them with career discussions.

Carpinteria, California

Procore is a cloud-based construction management software application built for the construction industry professional, striving to make project management effortless, one task at a time. I'm responsible for managing a team of 12 Customer Support representatives located at the Procore headquarters in Carpinteria. My responsibilities include the motivation and development of team members, analyzing data to help make decisions on providing solutions for meeting our adherence and client satisfaction goals as well as providing input for staffing needs. I'm also involved in working with other departments and Leadership to continually develop best practices for our department.

Goleta, Ca

AutoVitals is the premier company for digital visual inspections for auto mechanic shops. My responsibilities were the management of our technical support team, consisting of both Level 1 and Level 2 techs (in-house and remote). I handled the day to day operations including escalations and quality control of our cases and I worked directly with other teams, including Customer Success, Engineering, Sales, and Leadership in collaborating around goals and objectives to provide the quality support to our customers and increase efficiency within the organization.

Santa Barbara, California Area

Managed the key messaging and strategy for our GoToAssist products. Responsibilities included: working with internal teams and agencies creating content for various marketing purposes, working with sales teams providing enablement content and assistance, and understanding the competitive landscape. (LogMeIn merged with the Citrix GoTo product division as of Feb 1, 2017)

Santa Barbara, California Area

Managed the social media, content strategy and Demand Gen webinar program for the GoToAssist products. Generated a positive revenue webinar program working with well known speakers on subjects relating to IT professionals. Worked directly with the Product Marketing team to develop a content strategy. Consistently worked with our customers via communities, social media, and face to face at IT related events.

Santa Barbara, California Area

Responsibilities included: on-site desktop support, system configuration and deployment, and internal user accounts administration. Provided technical support via phone, remote desktop, and on-site for 1500+ users worldwide.

Ventura, Ca

Responsibilities included: network and email administration, on-site desktop support, system configuration and deployment, telecommunications support and administration, LAN/WAN support, and IT procurement. Provided technical support via phone, remote desktop, and on-site, for 200+ users within Southern California, Virginia, and South America.

B.A., Liberal Studies

Education record

Alternate MBA program created by Seth Godin https://altmba.com/ 4 Weeks 5 Coaches 13 projects 5 Cohorts 175+ Concepts