David Bianco Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Supported Executive Leadership program design and delivery.• Global Management of training program implementation across new and existing partner center sites. • Project Management/Instructional Design varied learning content from presentations, webinars, virtual recordings, supplements, and infographics based on content and modality review. Completed twenty-two projects completed from start to finish.• Mentor/coach/support new facilitation staff and colleagues. • Continued… Show more • Supported Executive Leadership program design and delivery.• Global Management of training program implementation across new and existing partner center sites. • Project Management/Instructional Design varied learning content from presentations, webinars, virtual recordings, supplements, and infographics based on content and modality review. Completed twenty-two projects completed from start to finish.• Mentor/coach/support new facilitation staff and colleagues. • Continued Senior facilitator duties. Show less

Mesa, Arizona

• Collaborate with business partners to meet/address current training needs. Active discussion in regards to performance, projected courses, and way to drive agent performance. • Leading facilitation functions for Orientation, New Hire Training, transitional training's, and leadership/development courses.• Leading the Training Broadcast process between business leadership and delivery to employee population• Developing engagement strategies through instructor led training, computer… Show more • Collaborate with business partners to meet/address current training needs. Active discussion in regards to performance, projected courses, and way to drive agent performance. • Leading facilitation functions for Orientation, New Hire Training, transitional training's, and leadership/development courses.• Leading the Training Broadcast process between business leadership and delivery to employee population• Developing engagement strategies through instructor led training, computer based training, virtual training, supplemental training, and support materials.• Maintenance of administrative functions and/or records Show less

Tempe, Ariozna

• April 2017 – Launched Credit Center in Bogota, Colombia – Trained, assessed needs, coached, and supported 30 agents, 3 supervisors, and 1 manager to begin the new program• Direct instruction of new hire agents within multiple businesses (Omni channel, Credit Granting, Collections, and Customer Service) – • Assess agent’s needs, coach to key performance indicators, proven results in audits• Actively use virtual tools such as Adobe Captivate, Camtasia, Adobe Connect, Skype, and… Show more • April 2017 – Launched Credit Center in Bogota, Colombia – Trained, assessed needs, coached, and supported 30 agents, 3 supervisors, and 1 manager to begin the new program• Direct instruction of new hire agents within multiple businesses (Omni channel, Credit Granting, Collections, and Customer Service) – • Assess agent’s needs, coach to key performance indicators, proven results in audits• Actively use virtual tools such as Adobe Captivate, Camtasia, Adobe Connect, Skype, and Window Office Tools, employing curricular theory for agent growth• Classroom Management, Time Management, Project Management• Project Management Experienced/Key Projects Executed:• Adobe course creation and supplemental material for implementation of given curriculum• Entitlement Videos – policy and procedure for multi-business support (CG, CCS, and Fraud)• Leadership Education design and webinar support and creation• Created The Healthy Professional HUB – A page dedicated to professional development opportunists for Learning and Development • Administrative duties such as but not limited to maintenance of employee files and records, employee timecards, presentation of materials, organization of materials• Partnership Adjunct Professor with Rio Salado a Maricopa Community College Campus• Customer Engagement Award (2014), Perfect Attendance Award (2014), Leadership Award (2015), Outstanding Adjunct Award (2016-2017) Show less

Glendale, Arizona

• Build and sustained strong relationships with consumers to support organizational revenue goals• Oversee store day to day functions, maintain department functions (Self-Serve, Photo, Cosmetics)• Project Management, lead and coach employees• Run cash management system, balance safe and sales for day and evening• Inventory Management, periodic counts, monthly inventory • Merchandise inventory for maximum retail revenue• Awarded recognition for outstanding customer… Show more • Build and sustained strong relationships with consumers to support organizational revenue goals• Oversee store day to day functions, maintain department functions (Self-Serve, Photo, Cosmetics)• Project Management, lead and coach employees• Run cash management system, balance safe and sales for day and evening• Inventory Management, periodic counts, monthly inventory • Merchandise inventory for maximum retail revenue• Awarded recognition for outstanding customer service Show less

Tempe, Arizona

• Manage the classroom discipline and learning environment• Create supplemental virtual material and activities to build upon essential concepts• Direct instruction of small groups of students on varied subjects(History, Math, English, Science, and all Electives)• Support in Launching of Mstar LMS - Basic Coding and transfer of current materials• Build a relationship with the students through weekly student checks, checking progress, attendance, and grades• Maintain student… Show more • Manage the classroom discipline and learning environment• Create supplemental virtual material and activities to build upon essential concepts• Direct instruction of small groups of students on varied subjects(History, Math, English, Science, and all Electives)• Support in Launching of Mstar LMS - Basic Coding and transfer of current materials• Build a relationship with the students through weekly student checks, checking progress, attendance, and grades• Maintain student files and paper work in the classroom and electronically• Call parents if students are absent, to discuss progress, and to keep them informed Show less

Master'S Degree, Curriculum And Instruction

Bachelor'S Degree, History

Certificate Of Completion, Adult Learning & Development

Bachelor'S Degree, Secondary Education And Teaching