Managed and executed user experience for the internal tools and used by all software engineers at Amazon. Improved experience and business outcomes by leading UX for research studies, product launches, and strategy.+ Decreased user experience issues by 25% in six months through defining and launching an operational and UX strategy for an engineering organisation without dedicated UX members.+ Collaborated with cross-functional senior stakeholders to create experience objectives to create yearly goals. Accomplished goals dropped experience issues 25% in 9 months.+ Implemented a programme for >40 teams with no UX support, which decreased UX issues by 60%. Built UX support mechanisms and trained teams in UX research and accessibility.+ Presented complex ideas to senior stakeholders and managed strong relationships between engineering and product leadership.+ Created the organisation's yearly goals with engineering and product leadership; led to a 100% increase in focus on user experience expectations and baselines.+ Created a support model for teams with no UX support and addressed 152 UX issues. Led cross-org workshops and trained engineering teams in UX research and accessibility. + Led or co-led 12 end-to-end UX projects; one research study identified critical user issues that would become a key business goals and prevent failure to critical services. + Helped create a cross-company program to build an accessible command line interface (CLI) tool. Was responsible for research, UX design, and guided program management.

Led Service Design and end-to-end UX for five U.S. federal agencies — Veterans Affairs, Postal Service, Internal Revenue Service, Bureau of Fiscal Service, and Department of Defense. My work impacted >300 million U.S. taxpayers, Veterans, and Active Duty Military; and provided open federal data to the public. + Co-created a Service Design organisation and built user-centred design service models for three agencies. The models provided structure and increased effectiveness of output. + Delivered four service design projects; they improved the ease of navigating an agency's general phone number, identified ways to support thousands of rural Veterans, and improved management of postal processing and delivery.+ Led end-to-end UX work (research and design) for two agencies — redesigned a service impacting >200 federal agencies and designed a service to support active duty military.+ Managed relationships between client, engineering, product, and internal leadership. Led co-design workshops and provided regular reports to inform stakeholders and build ownership.

Leveraged Service Design and UX Research and Design to design and launch 2 mobile applications and worked with civic, education, and wellness organisations. + Business management — Managed and executed 20 contracts across the United States and Canada. Identified and launched operations that continue to be used by the company. + Build a company — Co-led research, contributed to UX, and led business strategy for "Oh-Hi", a service that facilitated connections and friendships between >100 military spouses.+ UX/UI — Completed UX research or design for military, banking, fitness, and wearable services. Defined a direction or decreased UX issues for three services. Designed the initial UX for a mobile app.+ Program Development — Created training programs for >100 employees at two start-up companies + Service Design — Conducted service design projects for three schools, the City of San Francisco, and Google; respective outcomes included improved learning outcomes, increased community engagement, and decreased costs. + Online Teaching — Taught an online class on collaboration via Skillshare.com and have >500 students + Facilitation — Developed and led >20 workshops for >400 people. The workshops ranged from co-design to training for >10 clients.

Started and led the U.S. office for a British-based education consultancy; was responsible for creating, operating, and executing the business. Led five client contacts and ensured 100% success; generated 2x on profit, and helped >200 educators and >40 students through workshops, trainings, and classroom redesigns. + Opened and led the USA office of a global strategy consultancy based in Britain. + Developed Service Design offerings for US clientele + Increased student usage of a school library by 15% by leading a co-redesign of the space + Oversaw an incubator program in Columbia, SC that helped >30 teachers incorporate creative and student-centred teaching practices into their curriculum. + Redesigned two elementary school classrooms

Improved the customer experience and kitchen efficiency for mobile food truck markets; Created and implemented a start-up accelerator program for aspiring food truck venders — >30 new food truck owners were trained through the program. + Built a start-up incubator for aspiring mobile food vendors+ Launched & documented interactive events at mobile food markets, which increased attendance and social media engagement at those locations + Developed and implemented the training program for the service staff + Created a partnership with the California College of Arts: students created designs that were launched in Off the Grid’s mobile food markets

Managed the implementation of all technology across a high school of >300 students, faculty and staff. Was responsible for identifying and incorporating technologies into the school to improve student outcomes. Led professional development for >40 teachers and increased technology fluency by 30%. + Developed the strategy for the school’s online learning program + Created internal and external marketing strategy for technology department that increased attendance to our events and workshops by 30% + Facilitated monthly digital media and learning workshops for teachers to support their use of multimedia technologies

Organised and managed an education focused TEDx event in San Francisco. The event presented speakers meant to inspire and inform educators and those interested in education. >200 people attended the event.

Introduced educators to Human-Centred Design principles and practices and how they might be incorporated into their teaching. Led trainings at three schools for >100 teachers. + Created a design camp that resulted in students designing a community garden + Oversaw the franchising of our design camp, "Prototype Design Camp"+ Developed student workshops, online communities, and professional development that intertwine the worlds of design and education + Consulted with schools to develop curriculum based upon interdisciplinary learning and real world problem solving+ Helped schools re-utilize space to maximize learning opportunities

Responsible for developing and managing the online communities for a nation-wide network of project-based learning schools. Developed online meet-ups and activities that increased cross-school engagement by 20%.+ Managed the company’s online presence+ Assisted 62 schools connect and share curriculum+ Developed professional development for teachers across the network

World History and Digital Media teacher for high school students in New York City. Led technology professional development for >60 teachers across the middle and high schools. + Taught two new media classes using the blended model of onsite and online teaching and learning + Taught a International Baccalaureate World History class + Led teacher professional development workshops for the school's Technology Department

Developed the concept of TEDxNYED and with the help of a number of other educators, we organized and produced a TEDx event focused on the role of new media and technology in shaping the future of education.

As the first Director of Academic Technology at the school, I created professional development programs that aided teachers as they began to incorporate technology into the classroom. I personalised my training to ensure the tools would build upon the teachers' strengths, personality, and learning goals. + Responsible for the integration of technology across all disciplines at Worcester Academy + Taught AP and Regular World History+ Head coach of the girls' cross-country team+ Incorporated new forms of media and technology to help students explore and express their understanding of a given topic.

As an Advanced and Regular World History teacher, my teaching focused on introducing students to pattern finding, developing and writing persuasive content — be it written, video, or audio. I incorporated play, "filpped" and game-based learning to help students process and digest content on terms that worked for their learning style. Coached the Girls' Cross-Country team and focused on empowering young women to be the best they could be as athletes and human beings. + Taught World Civilisations I and II, AP World History, and Museum Studies to high school students + Coached the girls' cross-country team to in 2008, led the team to a 3rd place finish in the New England regional championship.

Responsible for the website and online, community, and communications for a U.S. national historical preservation not-for-profit. + Moderated several email listservs with >750,000 members on a daily basis while also interacting with clients in an effort to collect case studies for online publication + Curated, wrote, and published an monthly e-newsletter to >750,000 members+ Updated the website and compiled and presented monthly marketing reports to leadership

Grade 1 and 5 teacher and library assistant at a lower and middle school. Taught full-time whilst obtaining my masters in Digital History. Coached middle school baseball. + Assumed all responsibilities of regular classroom teacher including communications with parents and assessments of students+ Managed a classroom of 30 students on a daily basis+ Responsible for editing and grading papers for middle school students

Taught outdoor education and ecology to middle school students who were being introduced to the outdoors — often for the first time. + Managed 30 students during 3 hour classes+ Developed and led daily classes on topics ranging from ecology to outdoor living skills+ Led weeklong backpacking trip with students; taught the students how to survive in the wilderness