David Blanchette Email and Phone Number
David Blanchette work email
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David Blanchette personal email
Dedicated, committed, and goal oriented Customer Service Manager with a proven track record in improving the customer experience. Significant expertise in customer service, customer experience user testing, process improvement, and project and program management in the diverse industries of Healthcare, Telecommunications, Internet, and Non Profit. Solid record of performance in implementing programs which deliver measurable customer satisfaction and cost savings results. • Customer Service & Service Delivery• Program/Project Management• Donations processing and campaign servicing• Process improvement and root cause analysis techniques. • Customer Satisfaction programs, results, and surveys• Business intelligence and analytics• Operations analysis and management• New product technology deployment• Systems and process integration• Team management
Beth Israel Deaconess Hospital-Needham
View- Website:
- bidneedham.org
- Employees:
- 460
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Emergency Room (Er) Patient Access CoordinatorBeth Israel Deaconess Hospital-Needham 2018 - PresentAdminister efficient and orderly admission of inpatients and registration of individuals who have critical care needs.• Work closely with medical staff to ensure quick and safe medical attention for critical care patients• Manage the ER registration work flow and remain calm and focused under urgent and extreme conditions• Pro-actively solve problems, anticipate needs, and manage multiple ongoing priorities• Interview patients to obtain demographic and insurance information while adhering to strict confidentiality requirements
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Group ManagerVerizon 2005 - 2017Program Manager of a test team which facilitates quote to cash user experience testing to uncover and resolve service impacting code defects. Program/Project Management & Serving Customers• Developed and executed 80+ milestone project plan • Executed 400+ test cases and resolved 2000+ customer service impacting defects, yearly• Oversaw all testing logistics including securing, managing and assigning 200+ testing resources• Collaborated across organizations to ensure the most critical service and product revenue generating functionality is tested• Served for 3 months as an interim call center representative during a work stoppage event Managed auditors performing post production testing for Voice, Conferencing, Data Networking, and Internet products by simulating the customer experience prior to product launch.Team Building & User Acceptance Testing• Rejuvenated a distraught organization by developing employee relationships, assembling teams and forging open communications• Standardized 30+ procedures improving service delivery and cycle time from a 70 day average to 30• Performed detailed systems and business procedures analysis to strengthen audit results -
Senior DirectorUnited Way Of Massachusetts Bay 2003 - 2005Managed a team responsible for campaign customer service and donations processingCustomer Satisfaction & Business Operations• Implemented a new pledge processing system tool• Automated 80% of the donation processing and management processes• Assisted in the negotiation of a paper forms processing contract leading to 200K/year in cost savings• Assisted in the negotiation of donation processing contracts with other United Way agencies to attain further business and cost efficiencies -
Director Of Service Assurance/Business Process Re-EngineeringGenuity, Inc 2000 - 2003Managed cross-functional teams in developing new and improved quote to cash domestic and international business processes and systems. Managed Quality, ISO Certification and Customer Satisfaction Measurement Programs.Process Improvement & Customer Experience• Improved system and process efficiency by implementing strategic IT initiatives • Eliminated manual hand-offs and mechanized 50+ manual processes• Increased customer face time for sales force and increased productivity by 15%• Improved sales procedures resulting in increased order accuracy from 70% to 96%• Improved total customer satisfaction score by 40%
David Blanchette Skills
David Blanchette Education Details
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Management -
Leadership For The Millenium -
Advanced Management Leadership Program -
Accounting
Frequently Asked Questions about David Blanchette
What company does David Blanchette work for?
David Blanchette works for Beth Israel Deaconess Hospital-Needham
What is David Blanchette's role at the current company?
David Blanchette's current role is Patient Services at Beth Israel Deaconess Hospital-Needham.
What is David Blanchette's email address?
David Blanchette's email address is da****@****dmc.org
What schools did David Blanchette attend?
David Blanchette attended Bentley University, University Of Maryland, Babson College, Bentley University.
What skills is David Blanchette known for?
David Blanchette has skills like Cross Functional Team Leadership, Process Improvement, Program Management, Telecommunications, Change Management, Strategy, Budgets, Leadership, Integration, Contract Negotiation, Outsourcing, Project Planning.
Who are David Blanchette's colleagues?
David Blanchette's colleagues are Margaret Burchill, Barbara Plante, Eileen Ford, Skylar Howes, Jeanette Reichenbach, Kenny Ha, Pharmd, Isabella Vargas.
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🛡️David Blanchette
People First - Mission Always | #National Security #Defensecareers 🛰️Westminster, Md -
David Blanchette
Methuen, Ma3gmail.com, straumann.com, nuance.com2 +197879XXXXX
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