David Blanchette Email & Phone Number

• Administer efficient and orderly admission of inpatients and registration of individuals who have critical care needs.
• Work closely with medical staff to ensure quick and safe medical attention for critical care patients
• Manage the ER registration work flow and remain calm and focused under urgent and extreme conditions
• Pro-actively solve problems, anticipate needs, and manage multiple ongoing priorities
• Interview patients to obtain demographic and insurance information while adhering to strict confidentiality requirements

• Program Manager of a test team which facilitates quote to cash user experience testing to uncover and resolve service impacting code defects. Program/Project Management & Serving Customers
• Developed and executed 80+ milestone project plan
• Executed 400+ test cases and resolved 2000+ customer service impacting defects, yearly
• Oversaw all testing logistics including securing, managing and assigning 200+ testing resources
• Collaborated across organizations to ensure the most critical service and product revenue generating functionality is tested
• Served for 3 months as an interim call center representative during a work stoppage event Managed auditors performing post production testing for Voice, Conferencing, Data Networking, and Internet products by.

• Managed a team responsible for campaign customer service and donations processingCustomer Satisfaction & Business Operations
• Implemented a new pledge processing system tool
• Automated 80% of the donation processing and management processes
• Assisted in the negotiation of a paper forms processing contract leading to 200K/year in cost savings
• Assisted in the negotiation of donation processing contracts with other United Way agencies to attain further business and cost efficiencies

• Managed cross-functional teams in developing new and improved quote to cash domestic and international business processes and systems. Managed Quality, ISO Certification and Customer Satisfaction Measurement.
• Improved system and process efficiency by implementing strategic IT initiatives
• Eliminated manual hand-offs and mechanized 50+ manual processes
• Increased customer face time for sales force and increased productivity by 15%
• Improved sales procedures resulting in increased order accuracy from 70% to 96%
• Improved total customer satisfaction score by 40%

Bs, Management

Leadership For The Millenium

Advanced Management Leadership Program

As, Accounting