 Managed local/global service desk support focusing on infrastructure and end user issues. Responsible for procuring, and configuring 250 PC’s and laptops on a monthly basis. Responsible for upgrading end users old computer to new computers without interruption of programs and documents saved on old computer Took account of receiving, prioritizing, documenting and actively resolving end-users service desk requests Maintain compliance and system structure for global remote sites Provision access for new hire network accounts as well as the removal of accounts for terminated employees  Manage the restoring, backing up and destruction of confidential data when requested by management Responsible for software, hardware purchases, implementation and accounting for licenses. Detected and Authorized hardware defects in computers for replacement that were on warranty; Company sent the parts to me to actively replace the part (Drives, Screens, Keyboards, network cards, Audio, System motherboards).

Delivered exceptional customer support for all telecommunications requests received in the Information Technology department. Participated in the implementation of Voice Over IP (VOIP) system for 500 users. Contributed technical expertise during cell phone carrier transition. Delivered end-user support for cell phone diagnostics. Configured new cell phone devices for use.

Managed all phases of construction projects. Scheduled, supervised, and controlled quality of all phases of construction and installation while working closely with State and Federal Government regulatory agencies to ensure adherence to all Safety, Environmental, and Quality guidelines. Ensured all projects were completed according to established budget and contract guidelines.