David Bossini Email & Phone Number

United States

Boise, Idaho Area

Consult with stakeholders to define business needs or problems, conduct research, perform studies, and surveys to obtain data, and analyze problems. Create business requirement documents, user stories and functional specifications. Elicit requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions.

Meridian, ID

Provide general IT support to call center staff exceeding 1600 desktops and staff. Work with management teams to plan moves/adds/changes of staff. Responsible for asset management of entire site utilizing handheld scanners and RADIA management software. Provide site support of VoIP phone systems and Avaya SIP Phone software. Deploy desktop images utilizing.

Boise, Idaho Area

Perform varying degree's of computer support, consultation, and design for personal list of clientele. Provide Business Analysis and Process Consulting SMB's. Freelance services for third-party organizations performing computing deployments, upgrades and repairs.

Boise, Idaho Area

Live entertainment promotions company. Development and promotion of talent at local venues and concert houses. Recruitment of local and national entertainment. Partnered with local media outlets to promote, market and advertise performances. Designed and created marketing materials, show bills and logo's. Negotiated contracts with performers and venues..

Meridian, ID

Conduct business analysis and provide technical expertise to support the business systems implementation of ICD-10 diagnosis procedure codes. Analyzed, designed and solved problems related to business practices and workflows. Delivered responsive and appropriate business solutions in support of the ICD-10 project objectives while functioning as Project.

Boise, Idaho Area

Perform creation of Expanded Business Cases for assigned departments. Collaborated with business leaders to review department needs creating a refined project overview statement. Identified and documented project scope, deliverables, benefit analysis, stakeholders, risks, and dependencies. Provided a high-level, line item resource cost estimate for IT.

Boise, Idaho Area

Manage communication of incidents, initiation of support calls and overflow work associated to duties performed by local Email Messaging Support Team supporting worldwide remote enterprise customer. Escalate priority incidents to client management teams providing management summaries at the conclusion of each incident. Coordinate and administer submissions.

Directed 2 team members in providing support for Technology Resources including input of data into and maintenance of Electronic Health Record (EHR) system integrity and accuracy pursuant to Washington state HRSA reporting requirements. Utilized Crystal and Excel reports to respond to custom reporting requests from clinical units. Supported Local Area.

Pursued new accounts while maintaining and up selling existing business and residential client relationships. Created scopes of work, prepared project handoffs and sales reports, and met internal sales process requirements. Supported marketing efforts and drives with creative contributions, promoted strategic alliances with VARs, interconnects, and.

Led up to 8-member support team in providing Level 2 and 3 technical support ranging from escalated helpdesk trouble tickets to management and support of corporate servers, Active Directory, MS Exchange infrastructure, MS SQL server, corporate data backup management, and overall maintenance matters. Drove lifecycle management and defined future expansion.

Maintained production and corporate computing infrastructure with 24/7/365 functionality, managed corporate networks (routers, switches, and IP phone system), supported Production Storage Area Network (SAN) and Network Attached Storage (NAS), and ensured data backup infrastructures. Created company user policies and procedures, managed $1.5M technology.

Designed and deployed Microsoft technologies (Windows NT and Microsoft Exchange) as well as firewalls, routers, VPN appliances, and backup solutions. Directed team of senior consulting engineers, managed efficient utilization of resources, and supported sales staff.

Designed and deployed Microsoft technologies (Windows NT and Microsoft Exchange) as well as firewalls, routers, VPN appliances, and backup solutions. Appointed as Lead Project Engineer on two Nationwide project implementations. Also Lead Project Engineer assigned to technology refresh of two Seattle area hospitals.

Assigned to Microsoft HQ in Redmond, WA as an on-site engineer to provide 3rd level helpdesk and executive support. Also assigned to large regional bank to oversee the technical aspects regarding department move/add/change projects. When not assigned onsite I also deployed Microsoft technologies (Windows NT and Microsoft Exchange) as well as firewalls.

Field Service Engineer responsible for installation and repair of proprietary Optical Mark Scanners. Also responsible for the repair of 3rd party maintenance contracts supporting DEC Mini comuter systems, peripherals and othe PC compatible products.

Bs (In Progress), Information Systems/Business Systems Analysis, 3.9

General University Requirements

Aas, Electronic Engineering Technologies