David Bouquet Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Greater Milwaukee Area

• Direct point of contact between my team and our client’s (FIS/Fidelity) personnel at three area mission critical data centers
• Responsible for project management, coordination, quoting, installations and decommissions of both network and hardware modifications
• Manage and train technicians for successful day-to-day operations
• Assist the client with hardware planning for future cabinets and devices
• Work with the client’s project managers to successfully execute customer migrations
• Serve as the primary point of contact for major incidents or client escalations

Milwaukee, WI

• Provide Tier I support for clients, including desktop, network and print support
• Provide direct customer support both onsite and remotely
• Responsible for maintaining the ticketing system
• Responsible for creating weekly and monthly billing reports

Milwaukee, WI

• Responsible for leading the engineering and support teams throughout the project process
• Responsible for creating project plans and helping team members meet deadlines
• Manage, build and maintain customer relationships
• Create company and product documentation and policy guides for team members
• Develop content for the web design team to use for both company and customer websites

Milwaukee, WI

• Responsible for producing monthly customer reports for billing, security and environmentals
• Responsible for maintaining and creation of company documents and policy guides
• Work directly with executive management on numerous company initiatives
• Perform customer remote hands requests, including rack and stack, cabling, labeling and cross connects
• Installation of customer caging and overhead conveyance
• Built multiple customer relationships through constant customer communication

Milwaukee, WI

• Responsible for management of data center access control software (C-CURE 9000)
• Responsible for management of video surveillance system (Salient Complete View)
• Responsible for training of employees on the above systems
• Assisted in internal SSAE16 and PCI compliance audits
• Assisted in a customer’s PCI compliance audit
• Work closely with security vendor on camera, card and bio reader placement and installation

Milwaukee, WI

• Responsible for producing monthly customer reports for billing, security and environmentals
• Responsible for maintaining and creation of company documents and policy guides
• Work directly with executive management on numerous company initiatives
• Perform customer remote hands requests, including rack and stack, cabling, labeling and cross connects
• Installation of customer caging and overhead conveyance
• Built multiple customer relationships through constant customer communication

Columbia, MO

• Consistently led store in receiving guest compliments through online survey responses
• Responsible for training new servers that have been promoted from host
• Built relationships with numerous regulars, including two weekly groups of fifteen people
• Fry-side cook responsible for timely and quality completion of orders, as well as training new MITs (Managers in Training)

Maryland Heights, MO

• Worked independently at multiple store locations to insure beverage products were properly stocked and displayed
• As a result of strong work ethics, my weekday route included some of Grey Eagle’s highest profile stores
• Developed strong working relationships with store managers and department heads
• Built numerous store displays which featured products distributed by Grey Eagle

Bachelor'S Degree, International Studies - Latin American Studies

Activities and Societies: 2009/2010 Winter Intercession Business School Study Abroad in Belgium and the Netherlands• Bachelor of Arts in.

International Business, Economics And Spanish

Semester-long study abroad trip to Buenos Aires, Argentina from June until November of 2011.

High School