David Bruno Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Radnor Township, Pennsylvania, Us

Responsible for the development and sustained support of the ServiceNow IT Service Management system.Provide expert technical assistance and creative solutions to improve access to Information Technology services, resolve business problems leveraging on system capabilities and reduce services process gaps (ITSM/ITIL).

Radnor Township, Pennsylvania, Us

Responsible for the implementation of data security policies and procedures which safeguard the access to enterprise files and data.

Kennett Square, Pa, Us

•Within 6 months was training new employees.•Develop an in-depth knowledge of RehabOptima (ROX) and ROX mobile applications utilized in the Genesis Rehab operational, financial and clinical environments.•Detailed working knowledge of the Genesis HealthCare / Rehab systems environment and routine office systems tools used by our business (e.g. Microsoft Office, Internet, Intranet (Central/SharePoint), VPN, wireless connections, Genesis Network, desktop/portable, printer, telephone, mobile devices (iPhone, iTouch, iPad).•Work with the customer and business to diagnose, identify and resolve system and/or customer training issues. Providing responsive, accurate, quality feedback on the issue status and resolution. Work to resolve the majority of calls / inquires on the first customer contact.•Ability to test reported issues, recreate them in a non-production environment and report issue to Product vendor.

Philadelphia, Pa, Us

Lead technician for supervising and repairing all PCs, laptops, printers, peripherals, fax machines and medcarts. Inventory control of parts for repair and stock. Heavily involved in troubleshooting computer and printer issues and basic networking. System Administrator for TMS, a departmental medical database.Provides a high level of computer expertise for many diverse departments.

Philadelphia, Pa, Us

Received and resolved network, desktop computing and telecommunication problems by phone. Supported security and login procedures for Novel servers.Interviewed, selected and trained co-op students.Assessed client's computer requirements and needs to plan the installation, maintenance and upgrade of hardware and software equipment.Collaborated the production of tip sheets for training classes.Provided a high level of computer expertise for many diverse departments.

Philadelphia, Pa, Us

Lead technician repairing all PCs, laptops, printers, peripherals, fax machines and medcarts. Inventory control of parts for repair and stock. Heavily involved in troubleshooting computer and printer issues and basic networking.Provides a high level of computer expertise for many diverse departments.

Philadelphia, Pennsylvania, Us

Trained, supervised and tracked consultant's hours. Consulted on questions about Macintosh, IBM and UNIX mainframe.

Philadelphia, Pennsylvania, Us

Unloaded, invoiced, delivered, configured, repaired, replaced and upgraded Macintosh computers.Consulted users with Macintosh supported software and hardware. Created/published tip sheets and taught and assisted Macintosh workshops.