Medical Software Developer and Support Specialist

Provide tech support to clinical and back office staff of large national healthcare network. Respond within SLA to user reported issues prioritized by impact and urgency. Update incident management system capturing description, assessment, troubleshooting, and resolution of end user issues. Manage Change Requests to meet business needs while ensuring system and data integrity. Perform maintenance and implement changes with minimal down time and impact to daily operations. Responsible for projects related to system integrations and implementations, data migrations, and version upgrades. Contribute to planning, design, testing, and implementation of new processes and procedures to comply with changing regulations and new healthcare initiatives. Use telecom, video, team wiki, and other virtual workspace tools to collaborate 100% remotely with 20 teammates telecommuting from various US locations and accountable to remote team leadership. Serve 20,000+ end users in home health, home infusion pharmacy, hospice, DME, and patient transport divisions of national health care services provider. Administer user accounts, security profiles, and access privileges for multiple network applications.

• Provide internal customer service to sales, staffing, clinical and reimbursement teams by prioritizing referrals, monitoring pending sales opportunities, and supporting the efforts to reduce Days Sales Outstanding (DSO).• Report and analyze health information to guide and support clinical and financial business decisions.• Build a strong cohesive intake team, standardize intake procedures, and develop proficient use of tools available to the intake department.• Develop and implement workflow processes to improve delivery of clinical services.• Serve as SME for ongoing remote support to branch staff post-migration.

• Accepted temporary assignment to Corporate IT Department following merger/acquisition of Sirona Infusion by AxelaCare Health Solutions.• Served as Lead Transition Team Lead responsible for migration of branch EMR systems from local server to central corporate server. • Trained staff on use of new technology tools, policies, procedures, and SOP's. • Provided on-site support to local staff before, during, and after migration. • Served as SME for ongoing remote support to branch staff post-migration.

• Trained and supported end users of health information management software applications and tools.• Audited and ensured compliance with health information management best practices, policies, procedures, and regulations.• Reported and analyzed health information to guide and support healthcare business decisions.• Provided internal customer service to sales, staffing, clinical and reimbursement teams by prioritizing referrals, monitoring pending sales opportunities, and supporting the efforts to reduce Days Sales Outstanding (DSO).• Built a strong cohesive intake team, standardize intake procedures, and develop proficient use of tools available to the intake department.

• Served as project manager for data migration and software transition of $10 million annual revenue home infusion pharmacy.• Installed, configured, and tested new clinical software application.• Trained all clinical and support staff on use of new clinical software application.• Led systems integration / migration of 3 de novo pharmacies and 2 acquisitions.• Trained and supported all end users at 6 home infusion pharmacy branches in 5 states.

• Developed and implemented workflow processes to improve delivery of clinical services• Developed and implemented training and education tools to support end-users of clinical application• Developed and wrote policies and procedures governing use of clinical application• Developed and recommended application enhancements to software vendor• Tested and installed updates to clinical application production system and maintained functional test system

• Maintained clinical application system database • Wrote T-SQL queries to produce dashboard management information • Administered end-user access to clinical application• Trained all clinical, reimbursement, and management staff in use of clinical application• Served as liaison between clinical services and information technology departments

• Managed department transition to new medical claim management software for home health and home infusion pharmacy services• Secured contracts with Medicare Part D prescription drug plans and Pharmacy Benefit Managers• Wrote desk level procedures for submitting medical claims to government and commercial payors

• Maintained compliance with state and federal regulations governing home health providers • Supervised staff of 25 nurses, home health aides, and support personnel• Managed agency finances including payroll, accounts payable, and accounts receivable

• Researched and prepared application for state license to operate home health agency• Wrote policy and procedure manual to satisfy state licensing requirements• Designed and implemented clinical and financial record-keeping systems

• Installed new computer systems to automate tasks including payroll processing, scheduling, and accounting • Revised CPT coding system and redesigned charge master • Negotiated staffing contract with Alegent Health System