IT Business Analyst Lead for Chase Merchant Services.

- Responsible for overseeing implementation projects of enterprise level software solutions post-sale through pre-support in the construction industry. - Served as main point of contact for clients during implementation phase to ensure clients goals are met in the areas of software installation, customization, accounting integration, and training.- Conducted training sessions onsite, via the web, and also at annual user conferences.- Utilized Sharepoint, Microsoft Dynamics, SQL… Show more - Responsible for overseeing implementation projects of enterprise level software solutions post-sale through pre-support in the construction industry. - Served as main point of contact for clients during implementation phase to ensure clients goals are met in the areas of software installation, customization, accounting integration, and training.- Conducted training sessions onsite, via the web, and also at annual user conferences.- Utilized Sharepoint, Microsoft Dynamics, SQL Server, Salesforce.com and other proprietary tools to manage, track, and complete projects effectively and efficiently.- Responsible for submitting bugs, feature requests, and providing direct feedback to development.- Analyzed and gave direct feedback on current and new process documents, installation guides and integration documents. Show less

- Managed incoming and outgoing standard and non-standard contracts including NDAs, maintenance contracts, service level agreements, and sales agreements.- Created training sessions and documentation for SharePoint and Microsoft CRM company roll-outs. - Assisted in the management and fulfillment of projects involving company Internet-based .NET products.- Part of a development team tasked with the creation of business processes for non-development departments based on Agile methods.… Show more - Managed incoming and outgoing standard and non-standard contracts including NDAs, maintenance contracts, service level agreements, and sales agreements.- Created training sessions and documentation for SharePoint and Microsoft CRM company roll-outs. - Assisted in the management and fulfillment of projects involving company Internet-based .NET products.- Part of a development team tasked with the creation of business processes for non-development departments based on Agile methods. - Facilitated and participated in evolving the organizational work culture.- Recognized as a Top Performer in 2010 and 2011. Show less

- Promoted to Senior Implementation Manager & Technical Writer to assist in providing management and guidance to Implementation Managers and also to take on company-wide technical writing needs.- Created, edited, and reviewed technical documentation; including user guides, installation manuals, system requirements, reports, spreadsheets and process outlines for both customers and internal users.- Created departmental guidelines, process documents, and standard operating procedures… Show more - Promoted to Senior Implementation Manager & Technical Writer to assist in providing management and guidance to Implementation Managers and also to take on company-wide technical writing needs.- Created, edited, and reviewed technical documentation; including user guides, installation manuals, system requirements, reports, spreadsheets and process outlines for both customers and internal users.- Created departmental guidelines, process documents, and standard operating procedures (SOPs).- Completely rewrote online help system for flagship software.- Assisted in the review and testing of new software solutions in a variety of formats.- Attended weekly development meetings to submit input on bugs, customer requests, and change/feature requests for software solutions.- Recipient of the 2009 Associate of the Year Award. Show less