Responsible for CX platform account management & sales of $4M book of 3 large enterprise clients & 5 prospects.Transformed Hyundai Capital (Fortune 500) relationship to strategic partner by developing 3-5 year CX strategy & roadmap. Engagement expanded relationships to 3 new C-suite and 7 additional senior executives.Directed company’s 1st generative AI POC via 7 month workshop series for a Fortune 500 financial services client.Led $1M ARR renewal at Hyundai resulting in positive NRR growth and $350K of churn mitigation by directing CSMs & consulting team to execute renewal strategy incorporating consulting services, training & legal measures.

Responsible for automation & IT integration account management & sales of $1.4M book of 3 MuleSoft & 40 SFDC clients.Increased Elastic’s adoption from 0% to 43% by securing CIO and CFO buy in for enterprise wide API transformation strategy. My Success Plan reignited a stalled deployment and built a multi-year value realization playbook to eliminate 3 incumbents.Renewed Barracuda Networks, a red account threatening to churn $250K at positive NRR. Led realignment of IT data problems to strategic ecommerce automation initiative, and rebuild trust with CIO & IT leadership.Quarterbacked complex API integration sales with large internal teams, external partners & alliances.

Empower companies to continuously improve customer experience.With enterprise-class performance and consumer-like experience, Talkdesk allows customers to adapt their contact center to the evolving needs of their customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Empower companies to continuously improve customer experience.With enterprise-class performance and consumer-like experience, Talkdesk allows customers to adapt their contact center to the evolving needs of their customers and teams, resulting in increased productivity, customer satisfaction and cost savings.2020 Accomplishments:#4 AE on Commercial team (Top 10%)Most transactions than any other AE globallyHighest product attach rate of add on products2019 Accomplishments: Closed largest deal in Talkdesk Commercial sales history, Root Insurance for $276k ACV/$1.1M TCVClosed Fortune 100 client, General Dynamics Information Technology#3 AE on Commercial team (Top 10%)

Transforming business communications using UCaaS enables companies to1. Scale rapidly and agilely2. Enhance productivity for customer facing team via mobility and by automating workflows3. Improve the customer journey using workforce optimization and real time analytics4. Ease collaboration for a unified teamHere's how I do it for mid-sized enterprises:1. Integrate cloud based CRMs, ERPs, and Email Applications with UC and Contact Center workflows using middleware APIs2. Deploy Enterprise UC Mobility Apps3. Optimize UC traffic over hybrid SD-WAN edge devices4. Customize omni-channel Contact Center Solutions5. Integrate contextualized communication APIs (CPaaS) such as SMS, Voice, Chat, Social Media with existing applications

Achievements:#3 Sales rep in Vonage in 2015. 113% of quote for 2015. Sold over $35,000 MRR and well over $1,000,000 TCV in 2015. Sold 19 new clients in 2015. Earned Presidents Club in 2015. Assisted other sales reps with running meetings, closing their deals, internal training and curbside coaching and development.Identified and qualified new small and medium sized (SMB) business opportunities via cold calling and telemarketing. (Outside Sales)Consistently sold various IT services, including hosted VOIP, IaaS, UCaaS, VDI, DRaaS, various internet connectivity, other cloud services, and network infrastructure equipment to C level executives.Developed, managed, forecasted, and sold multi-year IT service contracts ranging in total contract value from $10,000-$500,000 in the Washington DC market.Managed and led in the development and closure of complex accounts with sales engineering teams, extended sales cycles (up to 12 months), complex decision making processes, and multiple locations.

Identified and qualified new small and medium sized (SMB) business opportunities via cold calling and telemarketing. (Outside Sales)Consistently sold various IT services, including hosted VOIP, IaaS, UCaaS, VDI, DRaaS, various internet connectivity, other cloud services, and network infrastructure equipment to C level executives.Won Account Executive of the Month 2x.Developed, managed, forecasted, and sold multi-year IT service contracts ranging in total contract value from $10,000-$300,000 in the Washington DC market.Managed and led in the development and closure of complex accounts with sales engineering teams, extended sales cycles (up to 6 months), complex decision making processes, and multiple locations.

Identified and qualified new small and medium sized (SMB) business opportunities via cold calling and telemarketing. (Outside Sales)Consistently sold various IT services, including hosted VOIP, IaaS, UCaaS, VDI, DRaaS, various internet connectivity, other cloud services, and network infrastructure equipment to C level executives.Won Account Executive of the Month 2x.Developed, managed, forecasted, and sold multi-year IT service contracts ranging in total contract value from $10,000-$300,000 in the Washington DC market.Managed and led in the development and closure of complex accounts with sales engineering teams, extended sales cycles (up to 6 months), complex decision making processes, and multiple locations.

Responsible for co-leading class to teach job skills to jobless and under-employed clients.• Led instruction and supported the facilitation of Job Readiness class for the Community Vision Program. Executed mock interviews, taught curriculum, and revised CVs. 80% of enrolled clients graduated and received certifications.• Designed client satisfaction survey and implemented it for the class. 100% of clients were more confident in their ability to obtain gainful employment.• Worked with individual clients to create CVs, apply for online jobs, and conduct mock interviews.

Responsible for providing business operations consultation services for non-profit start-up.• Redesigned training presentation targeted towards adolescents learning about career paths.• Created professional profiles for company founders, and facilitated the purchase of website URL and hosting services.

Responsible for supporting proposal development, process improvement, and $19M program portfolio for company.• Managed recruiter teams, wrote technical proposal sections, and supported subcontract budget formulation. Led international recruiter teams in the simultaneous recruitment of international expatriate and local candidates to fill 4 positions for the $1.5M USAID technical assistance for the Afghanistan Ministry of Public Works proposal and to fill 2 positions for the ~$3M USAID Initiative to Strengthen Local Governments technical assistance proposal.• Supported the management of a $19M USAID and World Bank project portfolio in Afghanistan, Jordan, the West Bank, and East Asia. Projects focused on local government training, capacity building, public outreach, and technical assistance. Managed project finances including projecting and tracking budgets, and processing fund advances and invoices.• Designed culturally tailored training curriculum for 44 trainees in financial management courses for $70K World Bank funded Municipal Finance Training Certification program in East Asia. • Increased local candidate recruitment pool by over 100 applicants for USAID Costal Climate Adaptation Program proposal in Mozambique by developing and piloting a new recruitment advertising methodology using Linkedin groups. Enhanced recruitment process by creating and implementing a Candidate Comparison Matrix to accelerate candidate shortlisting.• Assessed operational weaknesses by creating, executing, and analyzing an organizational needs survey. Led the planning and design of a RACI project management tool for multi-division process improvement project and reviewed other tool designs.

Responsible for identifying, presenting, and monitoring federal business opportunities, and supporting proposals for company.• Presented new business opportunities to President and senior management in meetings, including competitive intelligence and risk analysis reports.• Supported proposal development process by coordinating proposals, writing technical sections, and formatting resumes.• Saved ~360 hours a year and institutionalized company knowledge by creating standard operating procedures (SOP) and templates to streamline Business Development Analyst processes and responsibilities. • Initiated revenue projection reporting of new business opportunities by analyzing division pipelines for management. • Optimized division data management process by converting from Excel spreadsheets to SharePoint system.• Analyzed and wrote ~25 reports a month for management that identified relevant Federal procurement opportunities aligned with company core competencies. Company submitted proposals for 9 opportunities from these reports while I was there.• Researched Iraqi Arabic and Kurdish media groups in Arabic for USAID funded media campaign.

Responsible for the process used by the organization to evaluate, track and assess agency speaking engagements.• Analyzed DHS senior leadership speaking engagement requests from worldwide stakeholder events to maximize the impact of agency communications.• Served as the focal point for updates to department’s Strategic Communication intranet page and Speakers Bureau database in SharePoint 2010, optimizing database tools.• Edited and disseminated DHS strategic communication Press Releases to internal and external audiences.

Responsible for teaching English as a second language as part of the implementation of a civil society-building project.• Taught English as a second language to 12 Palestinian refugees and Lebanese students, managing cross-cultural class.• Designed, evaluated and refined curriculum tailored to meet the students’ needs with faculty.• Produced reports that summarized project activities enabling leadership to measure project progress.

Assisted in the planning and execution of their 1000 person 2010 Annual Conference including: logistics, background research, letter drafting, identifying and contacting sponsors.Coordinated weekly speaker series including: composing introductory speeches, researching speakers, and executing events.

Wrote a situational analysis on Iraqi refugees in Syria for a $10 million grant proposal to the Australian government.Planned and escorted the Iraqi Minister of Interior-Inspector General to a week of meetings with officials in Washington.Contributed to reports submitted to the U.S. Department of State, Bureau of Democracy, Human Rights, and Labor on a tribalism grant in the Middle East.Supported in the planning, advertisement, and execution of Iraqi cleric lectures.