David Butler Email & Phone Number

Coral Springs, Fl, Us

St Louis, Missouri, United States

Worked with HR and IT departments across a wide variety of industries to create actionable and effective learning and upskilling programs, ensure renewals, and provide upselling opportunities.✔ Managed a portfolio of 50 accounts valued at almost $3 million comprising manufacturing and distribution companies, banks and credit unions, retail centers, software creators, and more. ✔ Built lasting and trusted relationships with Directors and above in Human Resources, operations, it, and other departments to ensure usage maintains a consistent level and lessons utilized are up-to-date. ✔ Worked with several departments within the organization to provide product updates and suggest changes, implement effective onboarding strategies, facilitate profitable renewal and expansion strategies, and more. ✔ Coached and alleviated client technical concerns to bring a deeper understanding and greater adoption of the products utilized.✔ Hosted online webinars to promote product usage and encourage new client outreach.

Founded and developed a media network comprised of a daily blog and weekly podcast on the Florida Podcast Network. Created and maintained all internet and social media channels to interact with fans and visitors. ✔ Developed and provide ongoing content and maintenance for a WordPress-based blog with over 141k lifetime pageviews.✔ Established and maintain three podcasts with over 3k episode downloads.✔ Maintain social media accounts with Twitter, Facebook, YouTube, and Instagram and gained over 6k followers.✔ Gold Crushie, Best Beer-Related Podcast, 2022 Craft Beer Marketing Awards✔ Featured interviews: - Stoller, Gary. "No One Laughs Anymore At The Florida Craft Beer Scene.” Forbes.com, Forbes, 25 Sept. 2019. Web. - “Meet David Butler." VoyageMIA.com, Voyage Group of Magazines, 9 Oct. 2019. Web.

Ft. Lauderdale

Worked with a list of international internet-based sales and services customers to ensure proper program adoption, increase their Google My Business and site & product ratings, and examine accounts for potential upsell opportunities.✔ Managed an international portfolio of 120 accounts with a value over $350k ARR comprising product sales, services, legal firms, and insurance firms.✔ Built relationships and worked on best practices with business owners and IT firms.✔ Used a variety of online tools and communication within the company to address customer needs and problems.✔ Held ownership of all onboarding, nurturing, retention, upselling, and ongoing growth success for clients, including a upsell campaign to bring additional features to customers.✔ Worked cross-departmentally to assist with customer advocacy referrals, references, sales leads, and content suggestions and issues.

Worked with a focused list of construction industry customers to ensure proper program adoption, realize immediate returns on their investment with Prokeep, and execute strategies for continued upsell and expansion within a book of business.✔ Managed a portfolio of 200 accounts comprising distributors within HVAC, lumber, plumbing, and automotive fields valued at over $500K.✔ Built relationships with branch managers, key stakeholders, and C-level executives to increase platform engagement and further engagement across corporate platforms of communication.✔ Used a variety of tools to report customer needs and tickets within internal support structures.✔ Held ownership of all onboarding, nurturing, retention, upselling, and ongoing growth success for clients, including a focused upsell cadence coinciding with the first major product expansion in company history.✔ Worked cross-departmentally to assist with customer advocacy referrals, references, sales leads, and content suggestions and issues.✔ Created and maintained pre-recorded, customer-facing training and promotional video materials.✔ Traveled to and presented platform details at major industry conferences around the U.S.

Dania Beach, Fl.

Worked with a targeted list of customers with accountability for ensuring these customers successfully adopt and realize value from all Nearpod products. Developed and executed strategies to enable customers to achieve the business outcomes expected from Nearpod products. Identified opportunities for the customer to further leverage our products and services across all of their lines of business and entire environment. ✔ Part of the initial Customer Success Team through acquisitions, Series B funding, and a four-fold growth in company size.✔ Managed a portfolio of over 300 school, district, higher education, and private enterprise accounts valued at over $1MM.✔ Built broad relationships with key stakeholders and C-level executives to increase Nearpod engagement, as well as their relevance in the customer’s business transformation and strategic decisions.✔ Held ownership of all onboarding, nurturing, retention, upselling, and ongoing growth success for clients.✔ Worked cross-departmentally to assist with customer advocacy referrals, references, sales leads, and content suggestions and issues.✔ Provided best educational practices, promotional consideration, and program support to account administrators, teachers, and technology officers.✔ Traveled on-site to meet with administrators and core users, as well as to provide ongoing training opportunities.✔ Presented program features at regional and national conferences with more than 18K attendees.

Coral Springs, Fl

Responsible for creating, administering, and grading lessons with emphasis on alternative learning strategies.✔ Create and maintain a variety of extracurricular and field trip enrichment activities for learners.✔ Facilitate computer-based classes and tutor learners after school hours in a variety of academic disciplines.✔ Significantly improved learner project quality through an increased usage and refinement of curriculum materials.✔ Teacher of the Year, 2014-2015.

⇨Instructor/Coach, Ben Gamla Charter School

Initially hired as a Substitute Teacher and hired full-time in August 2011 to provide instruction for classroom and online classes.✔ Provided instructional leadership and technical management for online classes for up to 64 learners. ✔ Designed and implemented school-wide projects for behavioral rewards to foster a sense of positive community and school spirit.✔ Assisted individuals with college planning through one-on-one advisement, as well as the creation of a college information center.

Plantation, Fl

Responsible for daily operations of a $30k+ per week quick service corporate restaurant. Assisted with all aspects of revenue and profitability growth of location including operations, inventory management, food costs, labor controls, quality control/assurance, customer service, expense control, and sanitation. Coached and mentored a staff of up to 25.✔ Maintained appropriate levels of in-store inventory to reduce product shortages. Lowered food and beverage cost through minimizing waste, monitoring proper charges, implementing appropriate measuring procedures, and inventory control methods.✔ Developed and implemented in-store advertising displays and promotional materials. ✔ Maintained staffing and operation within budgetary constraints. ✔ Consistently received monthly bonus for effective P&L management and food/labor cost containment.

Trained, coached and developed new hires during an intensive on-the-job program at multiple park attractions. Training initiatives included operating ride systems, reacting to problem situations, customer service delivery, back stories, and theming concepts. ✔ Facilitated training to sales staff and ensured the execution and effective implementation of enterprise-wide learning solutions to support business strategies. Effectively and successfully implemented attraction specific procedures.✔ Consistently delivered training initiatives that produced tangible results and drove the business forward.✔ Utilized adult learning theory to effectively engage participants and create a positive learning environment.✔ Trained team members on providing a positive guest experience through effective communication skills and technical competence.✔ Observed, monitored, motivated and coached new associates during on-the-job training.✔ Provided assistance with understanding policies and procedures established by Universal Orlando Resort.✔ Worked across diverse business groups and cross-functional teams to leverage and share best practices. ✔ Addressed processes for strengths/opportunities, identified root causes and formulated improvement plans.

Chosen to be responsible for the creation and ongoing enhancement of a resort-wide mystery shopper program in the company’s largest department, Park & Resort Operations.Program Management Initiatives▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Developed and implemented a mystery shopper program utilized by over 400 individual locations.✔ Continuously analyzed data and reported program findings to management teams.✔ Monitored and revised the program on an ongoing basis to remove data deficiencies and maintain program integrity.✔ Universal Orlando Bravo Award Winner, October 2008.Training and Development Accountabilities ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Utilized technical writing skills to develop instruction manuals for the mystery shopping program.✔ Developed materials and delivered classroom training for new mystery shoppers. Designed a weekly program newsletter to keep staff up to date with the latest developments in the company Mystery Shopping program. ✔ Facilitated weekly program training classes which are comprised of management teams or college students.✔ Partnered with local colleges to bring the VIEWS program into the classroom experience for Marketing and Hospitality undergraduates by participating in hands-on activities at Universal Orlando Resort.

Master Of Science (M.S.), Social Psychology

Bachelor Of Science (B.S.) Degree, Social Psychology, ☀ Cum Laude

Associate Of Arts (A.A.) Degree, General Studies