David C. Email & Phone Number

Portugal

Lisboa, Portugal

Department: E-CommerceAreas of Expertise: E-commerce CRO and Personalization, Brand Activation and Data Analytics. >> Responsibilities:> Enhanced digital/e-commerce performance, personalization, and content for fashion webpages, including Womenswear, Menswear, and Swimwear.> Utilized Google tools, web analytics, and e-merchandising/personalization platforms/APIs for in-depth analysis of online categories and product reviews.> Optimized access to the… Show more Department: E-CommerceAreas of Expertise: E-commerce CRO and Personalization, Brand Activation and Data Analytics. >> Responsibilities:> Enhanced digital/e-commerce performance, personalization, and content for fashion webpages, including Womenswear, Menswear, and Swimwear.> Utilized Google tools, web analytics, and e-merchandising/personalization platforms/APIs for in-depth analysis of online categories and product reviews.> Optimized access to the product offering through visual interface/experience, stock/brands offers management, and SEO/SEM for navigation and filters.> Organized promotional highlights aligned with customer expectations, collaborating closely with Marketing and Digital Marketing teams.> Collaborated with UX and Project Management teams to innovate and create a personalized customer experience.> Created brand shops, newsletters, special content, traffic drivers, and brand editorials in partnership with Design and UX teams to increase conversion and revenue.> Served as the main point of contact for the Brand Activation team, overseeing implementation, communication, and content design for brands such as Polo Ralph Lauren, Tommy Hilfiger, and Calvin Klein.> Developed traffic increase strategies by creating original content and partnering with the Social Networks and Marketing teams to improve conversion.>> Key Skills:> Commercial Advertising > Digital Marketing Strategies> Brand Activation 360º know-how> Data Interpretation> Conversion Rate Optimization Mindset>> Achievements:> Significantly improved digital/e-commerce performance and personalization.> Successfully increased conversion and revenue through innovative strategies.> Enhanced customer experience by optimizing visual interfaces and promotional highlights. Show less

Lisboa E Região, Portugal

As a team manager, I managed more than 2 supervisors and more than 10 assistants and one of the core tasks was to have a motivated and effective team. Always focused on the company's goals and to give our customers the best journey and experience.- handling daily operations ir order to keep up the KPI's- performance assessment of the supervisors and assistants- data analysis and dashboards presentations- workflow development on Salesforce, Microsoft 365 and CRM with… Show more As a team manager, I managed more than 2 supervisors and more than 10 assistants and one of the core tasks was to have a motivated and effective team. Always focused on the company's goals and to give our customers the best journey and experience.- handling daily operations ir order to keep up the KPI's- performance assessment of the supervisors and assistants- data analysis and dashboards presentations- workflow development on Salesforce, Microsoft 365 and CRM with portuguese and spanish teams in all departments of the company as the HR, IT, Legal, Finance, Logistics and Commercial- update of support materials Show less

Lisboa E Região, Portugal

I had the opportunity to be one of the first to carry out this task and to see and help the department grow.- first line of contact with customers by phone, e-mail and chat- coaching and mentoring of the new assistants- dashboards, data analysis and creation of support materials for the role

Portugal

- first line of contact with customers by phone, e-mail and chat- follow-up of complaints- provide feedback on the efficiency of the customer service process

Here was my first contact with the El Corte Inglés Online Store in the Christmas temporary recruitment.- first line of contact with customers by phone, e-mail and chat- coaching and mentoring of the new assistants- dashboards, data analysis and creation of support materials for the role

As a back-to-school campaign assistant, my main task was to ensure that all reservations made online or in person were properly organized and then delivered to customers in the store.- main back to school campaing assistant- coaching to the new assistants- backoffice activites and logistics

During this internship in the recruitment area I had the opportunity to meet the entire HR, Training and Personnel team. Screening resumes and contacting candidates occupied most of my task.- initial trial of curriculum to this mains areas of recruitment: E-commerce | Sales & Services- monitoring in group dynamics- data analysis and dashboards

Tagus Park, Porto-Salvo, Oeiras, Portugal.

- backoffice activities- coaching- technical assistance to Nespresso coffee machines

Tagus Park, Porto-Salvo, Oeiras, Portugal.

- inbound campaigns- backoffice activities- coaching

Licentiate Degree

Education record

Education record

Education record