David Gonzales Email and Phone Number

• Lead launch of partial Reverse Logistics site in Amarillo, Texas in May 2022.• Adapted to Launch Day staffing agency overbooking 135 associates for a labor order of 50.• Launched Amazon Bulk Services in same building July 2022.• Oversaw launch of Behind the Smile new hire orientation program.• Launched Supplemental Storage Launch in same building in September 2022.• Maintained metrics at or above 95% while concurrently running three ambassador teams and threenetwork curricula using a team designed for one business line.• Transitioned site from triple business line to 6th Generation traditional Non-Sort customer-facingfulfillment center from March 2023-August 2023• Attend weekly regional calls to keep site compliant with network-level initiatives.• Attend daily Deep Dive meetings with Senior Operations Team to align with Operations Management.• Create weekly Training hours Labor Plan submitted to regional finance.

• Identified lack of hands-on safety training for new hires. Re-created a Safety School compliant with COVID-19 Social Distancing guidelines using loft area to spread stations out allowing training for up to 5 associates per ambassador.• Created Sharepoint Portal for easy one-point access to all Learning Links.• Pivoted Ambassador Program incentive from swag award to career development opportunity, showcasing current and past promotions that lead from being an Ambassador.• Restructured Ambassador Vetting Process to screen for high performing & motivated associates through new Ambassador Interest Form and performance deep dive.• Created weekly "Developing The Best" Deep Dive newsletter to increase visibility on Learning Department actionables.• Updated Trouble Ticket links and SLA Resolution times to better match both oeprational and Learning Department needs.• Created new Trainer Labor Board to ease communication of short and long-term deliverable expectations and tracking.• Updated all trackers to bring site into 95%+ compliance on Fall Hazard, New Operator Behavioral Audits (NOBAs), Code of Conduct, Hazmat, and COVID-19 trainings.• Established reoccurring meetings betweeen Learning Department and Operations to identify operational needs and partner for success.• Created Continuous Improvement Cycle for LEarning Department to track and improve training performance using reoccurring meetings, Ambassador Scorecard data, and "Seek To Understand" conversations.• Created Seek To Understand form to standardize data collection amongst trainers.• Created custom APPT schedules to address site-specific and Social Distance constraints.• Created ASIN Progression Poster for Stow stations after spike in ASIN Progression Defects and feedback from Stow Coaches.

• Built team of eight associates to process a minimum of 16 weekly shipments including Deadwood (zero velocity), Reactive, and Non-Kiva/Heavy-Bulky.• Created Standard Processes for associates to process transshipment inventory using SSP tools.• Drafted standards to define what inventory was and was not transship.• Coordinated across multiple departments to ensure the standards were followed leading to higher rates and moving from multiple CPT (Critical Pull Time) misses to having a 12-72 hour buffer before the CPT deadline.• Worked with individuals in Canadian Relay Operations Center (ROC) to troubleshoot issues and maximize capacity of international transloads.• Created small library of documents to ensure that the department is self-sustaining without my presence.• Assisted on-site ISS with lane creation for Seattle Photo Studio transshipment. Later asked by studio to assist with facilities DCA1, LAS7, and CLT3.• Assisted team at SJC7 in Mountain House, CA by creating an outbound lane and filling in knowledge gaps.• Adjusted schedule as necessary to meet demand, ranging from nights to train/assist, to swing/early morning shifts.

PROCESS GUIDE• Supervised Day and Night Shift teams to meet and exceed department production goals, performing between 2 and 43 percent better than other shifts.• Developed associates through one on one training to increase productivity and decrease downtime to multiple associates participating in a single process.• Briefed Management in Gemba Walks, and as needed to identify and remove barriers to production.• Located opportunities to increase associate training, decrease downtime, and simplify research by consolidating Gemba data onto one dashboard.Created six-week performance trend analysis in Excel to determine opportunities for team performance improvement. Analysis included PROBLEM SOLVER• 2013 - Present Resolved bin quality issues flagged by associates. Deep dove to identify source of defect injection & rectify.• 2016 I helped launch facility SNA7 by serving on the launch team for the site. For three weeks I trained both basic functions as well as eight problem solvers. I created a weekly meeting to keep the training coordinated so no one was overlooked.ASSOCIATE• 2013-Present Member of Inventory Control/Quality Assurance. Reconciles physical and virtual inventories and identifies areas of opportunity in process improvement.• 2013-Present PIT Trained in Turret Truck• 2017 & 2018 Training Ambassador for my department, training both peers and new managers.• 2013-2015 Member of AmazonCares, a community outreach group run by Amazon Associates. Opportunities included a food bank,a canned food drive, donating fifty kindles to a local school, & partnered with Habitat for Humanity to help rebuild a house locally.• 2015 & 2018 Member of the Associate Safety Committee - a team of associates who help the Amazon Safety Initiatives and be the voice of associates to bring safety issues to management.

Offering affordable legal protection plans for small business owners and individuals. Identity theft protection and voluntary benefits.

Fearless Fridays is an educational livestream show that provides viewers an interactive opportunity to discuss the realities of various career paths from guests who have real world experience in their relative field. Guests are invited from across the spectrum of career paths available in today's world and from across the globe. The show is conducted in an interview format via a live video feed that is routed through broadcasting software. This allows guests to have the interview at their office or home virtually anywhere on the globe without the need for travel or lodging having a minimal impact on their schedule.Season 1 included 18 interviews with 17 guests. Each show averaged around 235 viewers. Guests ranged from a representative of NASA to a classically trained operatic singer.Season 2 expanded to include simultaneous broadcast to Periscope, YouTube, Facebook Live, and Twitch.Partial List of Previous GuestsDavid Morse - Former Acting Director of NASA Ames Research CenterCarrie Hennessey - Operatic SopranoRyan A Bell - Founder of SummitLive Conference, Early AdopterSilvica Rosca - Romanian Refugee, Entrepreneur, Corporate Training ConsultantAmy Landino - Vlogger, Speaker, Author "Vlog Like A Boss"Carah Faye Charnow - Grammy Nominated SingerLaura Key - Los Angeles Area Realtor & LivestreamerGreg Walker - Self-made Millionaire, Motivational Speaker

• Focused on client-specific on location portraiture and in-studio photography.• Product photography featured in the Sacramento Bee Newspaper in June of 2012 displaying the newly opened tasting room and wine of La Folia Winery in Murphys, California.• Event photography featured in 2017 Calaveras County Visitor Guide

• Opening shift, preparing location to be ready for revenue for both customers and staff.• Created maintenance calendar to organize long term and daily tasks.• Troubleshot software and mechanical issues as needed to keep operations running smoothly. • Received inventory twice a week.• Teamed with manager to organize inventory storage areas and simplify inventory ordering process to remove waste ordering and inventory shortages.

• Contacted non-local news agencies of local events increasing visibility of viticulture area.• Created network of contacts for future marketing and advertising.• Created Master Resource List for member wineries to locate essential resources for their events.• Documented CWA Events via still photography and livestreamed video.• Assisted with various office tasks and projects including using Microsoft Office and Powerpoint.• Volunteered to run errands related to major local events.• Volunteered shfits during major local events.

Provide security services for event venues to create a safe environment while maintaining a positive customer experience.Ensure customer safety through awareness and timely response for security and medical needs.

• Completed full assessment of online brand, including SWOT analysis to create a plan of action for the hotel website. • Created business page on Facebook to increase hotel’s social media presence. 325 fans on exit.• Upgraded company website to include current content and updated design increasing ease of user for visitors.• Helped design flyers for events and contacted press for same events including 2010 Rail Jam.• Handled all incoming phone calls.• Cooperated with housekeeping team to address cleanliness and maintenance issues.• Counted all cash tills during shift and night audits.• Sold and tracked sales of hotel merchandise.• Assisted in training of new Front Desk staff increasing efficiency of office operations.

•Scope of responsibility included up-selling of credit products, processing payments on credit cards and store purchases, organizing and cleaning assigned departments, preparing product back-stock and product inventory.•Delivered superior customer service through professional attitude and friendly disposition. •Took the business outside of the store to advertise about sales through everyday experiences.•Created Mervyns Credit Card promotional flyer.•Developed and initiated baseball-themed credit sales contest to boost credit sale participation.

• Supervised a team of 24 employees working the front of house, delivery and back of house for a full service pizzeria, learning to quickly and efficiently solve customer escalations. • Responsibilities included staffing employees, coordinating breaks, delegating cleanup and prep tasks, monitoring employee performance and development, processing weekly inventory, and preparing bank deposits while tracking income and expenditures to determine location profit or loss.• Reconfigured the delivery database to color coded sections. Combined this with a 2 order maximum per color code rule. This decreased shelf time on guest orders, which drastically reduced number of complaints received for “cold pizza”. • Established high standards for applicants before evaluating, interviewing and training newly hired employees in order to minimize expenses incurred from high volume turnover. This included a basic math skills assessment.• Aggressively sought new business clientele by marketing the restaurant to over 50 local businesses and inviting teachers to sponsor fundraisers and field trips.

•Hired to work live event indoor/outdoor venues controlling the flow of traffic for 600 to 26,000 patrons at Sleep Train Amphitheater, Sleep Train Pavilion and Shoreline Amphitheater. •Directed customers through venue streets and lots and developed expertise in interacting with diverse cultures and customer personalities that attended a wide variety of events.

Hired to work live event indoor/outdoor venues controlling the flow of traffic for 600 to 26,000 patrons at Sleep Train Amphitheater, Sleep Train Pavilion and Shoreline Amphitheater. •Directed customers through venue streets and lots and developed expertise in interacting with diverse cultures and customer personalities that attended a wide variety of events.

Assisted families with members affected by physical and mental disabilities during week-long retreat near Santa Cruz, CA.