I advise property investors and consumers on Singapore’s residential and commercial properties, so that they can make timely, profitable, smarter and safer decisions. With my agency’s portfolio of over 100 new projects in the Singapore market and being the leader in the resale property market, I can help you to get the right property, to grow and protect your wealth in real estate. I help my clients to create or enhance their real estate portfolio. I facilitate the execution, which is to analyse the market trends, provide valuation and projections, conduct inspections, negotiate, making the deal, risk evaluation & management, securing loan and property management.

I am appointed to teach the RES Course, a compulsory program to attain a license as a real estate salesperson in Singapore.I am responsible for developing new approaches and techniques to improve the training effectiveness, conduct continuous development training for practicing salespersons.Since 2011, I have trained 6,000 real estate agents in Singapore, to help them pass the industry exams and in their continuous professional development.

Led a team of Associate Trainers, Instructional Designers, SMEs and the Admin Team• Design the training and professional development for 5,000 real estate agents from ERA Singapore• Assist the CEO with planning business development and strategic improvements in operations• Conduct training workshops to improve customer service, sales, IT and marketing skills, including negotiating, lead generation, contracts, social media and overcoming objections• Develop, implement and evaluate the training curriculum• Innovate new courses and modules for sales, leasing, real estate regulations and business effectivenessKey Contributions / Career Highlights:• Personally trained 3,000 new agents• Developed a Learning Management System from scratch for the school• Expanded the school’s offering of 3 courses in 2011 to 15 courses in 2013• Delivered revenue > $1M in the second year

Responsibilities: • Develop and maintain customized courses for CRM training, organizational development and leadership training• Implement SIEBEL CRM system training for a leading telco company in Singapore• Conduct Leadership Development Program for senior executives and leaders• Train senior military personnel in various areas of software use and document management system• Facilitate creative classroom activities to enhance and energize the participants’ learning experiences• Deliver the training and drive the continuous improvement of training programsKey Contributions / Career Highlights:• Conducted CRM workshops or 500 StarHub staf in 11 months• Facilitated 30 corporate workshops involving a total of 1,000 participants• Corporate clients include DBS Bank, Cathay Pacific, MINDEF (Tradoc) and Starhub

Responsibilities: • Lead, supervise and mentor a team of 3 agents on their performances• Effectively negotiate sales, lease terms and contracts for all clients• Explore new business opportunities, create database, organize tours and design new marketing materials• Set new standards for advertisements and analytical improvement via social media and tech-based solution• Facilitate the best price outcome for buyer clientele through negotiation and interpersonal sales experience• Foster a community relationship and build client loyalty by molding any situation into a positive outcomeKey Contributions / Career Highlights:• Built an online platform for property agents to co-broke their listings and to reach out to more buyers

Responsibilities: • Manage several key projects and initiatives, analyse requirements and translate complex technical projects into results• Plan and execute projects, main point of contact for change management, deployment and live support• Develop and implement software• Drive implementation projects for an enterprise-wide application across multiple software platforms, including planning, scope management, change management, deployment and post go-live support• Identify and propose process changes to achieve improvement in various areasKey Contributions / Career Highlights:• Designed, developed and deployed an enterprise learning management system (LMS) for 1000 resources in 12 months

Responsibilities: • Design, develop and improve the Customer Relationship Management system for a top telco company in Singapore• Analyse client’s business requirements and develop quality software solutions• Complete projects within tight timelines for multifaceted telecommunication software projects• Present business values to key stakeholders and implement robust strategic software plans• Deploy key person for user training and train the trainers• Develop the administration site for internal users to configure, support, test and deploy rules of the softwareKey Contributions / Career Highlights:• Acquired the developer certifications for SIEBEL CRM in Australia to enhance SingTel and MINDEF’s (Singapore’s Ministry of Defence) CRM systems• Successfully completed a full software development cycle for SingTel submarine cable company’s billing system