D King

D King Email and Phone Number

Hard working Canadian @ Government of Canada
ottawa, ontario, canada
D King's Location
Cape Breton, Nova Scotia, Canada, Canada
D King's Contact Details

D King work email

D King personal email

n/a

D King phone numbers

About D King

I am an IT Application Support and Workforce Management professional who has been providing support for existing applications on client/server and web-based systems for over 17 years in the BPO industry, on a global scale. I work best within a team; however, I am also comfortable working on an individual basis.My skills include:• Workforce Management from both Operational and IT Administrative functions• Application support• Excellent written and verbal communication skills• Excellent critical thinking/analytical skills• Creative problem-solving ability • Quality Assurance Testing experience• Strong team building skills• Project Management experience• Experienced with multinational business and interpersonal interactions• SQL/Oracle Database experience• Visual Basic/HTML experience

D King's Current Company Details
Government of Canada

Government Of Canada

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Hard working Canadian
ottawa, ontario, canada
Website:
canada.ca
Employees:
114110
D King Work Experience Details
  • Government Of Canada
    Administrative Clerk
    Government Of Canada Sep 2019 - Present
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  • Government Of Canada
    Public Servant
    Government Of Canada May 2019 - Present
    Nova Scotia, Canada
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  • Convergys
    Consultant, Applications & Technology Solutions
    Convergys Dec 2014 - Dec 2018
    In this role:• I’ve worked with clients to analyze and determine functional requirements for Workforce Management (WFM) and Time Tracking based applications. • I’ve managed and provided support for existing business on client/server and web-based applications. • I’ve performed system testing to verify accuracy on implemented changes. • I’ve been involved in the deployment of application changes into production environments. • I’ve coordinated/implemented application synching between internal and client based WFM and Telephony systems.
  • Convergys
    Manager, Application Development
    Convergys Jun 2013 - Dec 2014
    In this role:• I’ve managed a multinational IT Application Support team for various applications within the organization. • I’ve identified changes and directions on implementation of new features into a production environment, and creating support policy and procedures for the support team. • I’ve acted as the principal liaison between internal resources and application vendors. • I’ve participated in the development of new projects for transition of continued support. • I’ve recommended and implemented programming, operational, and procedural changes, which were designed to improve process flow.
  • Stream Global Services
    Systems Analyst
    Stream Global Services Nov 2006 - Jun 2013
    In this role:• I’ve developed and implemented upgrades/modifications to existing business-related applications. • I’ve performed system testing to verify accuracy on implemented changes prior to deploying application changes into the production environment.• I worked to provide general support of production applications and identified and corrected production issues.• I’ve provided system documentation identifying changes and directions on implementation of new features into the production environment. I’ve provided user documentation identifying implemented features and methods of installation. I’ve created custom reports utilizing SQL based database queries.
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  • Stream Global Services
    Schedule Associate/Intraday Representative
    Stream Global Services Dec 2001 - Nov 2006
    During these roles, I worked as a member of the Workforce management team for the organization which included creating schedules based on call forecasts and analyzing data to provide optimal customer support.
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D King Skills

Call Centers Workforce Management Troubleshooting Bpo Outsourcing Technical Support Vendor Management Contact Centers Customer Experience System Administration Sql Databases Offshoring Visual Basic Html Microsoft Office Call Center Avaya Service Delivery Management Software Development Sla Leadership Quality Assurance Process Improvement Business Analysis Crm Team Management Microsoft Sql Server Systems Analysis Avaya Technologies Oracle Sql

D King Education Details

Frequently Asked Questions about D King

What company does D King work for?

D King works for Government Of Canada

What is D King's role at the current company?

D King's current role is Hard working Canadian.

What is D King's email address?

D King's email address is dc****@****tico.ca

What is D King's direct phone number?

D King's direct phone number is +190257*****

What schools did D King attend?

D King attended Cape Breton University.

What skills is D King known for?

D King has skills like Call Centers, Workforce Management, Troubleshooting, Bpo, Outsourcing, Technical Support, Vendor Management, Contact Centers, Customer Experience, System Administration, Sql, Databases.

Who are D King's colleagues?

D King's colleagues are Samuel Scantland, Tina Tondreau, Jennifer Dube, Evan Power, Gail Berarducci, Leanne H, Michael Ajalov.

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