David C. Lamarre Email & Phone Number

United States

-Provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients.-Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative t o.

• Responsible for overall leadership, execution, strategy and client satisfaction for dealer operations organizationo Redefined operational KPI structure to better align with customer goals and enhanced managed services.
• Leading Two Managers with approximately 38 associates supporting multiple client programs
• Enabled teams and managers to provide best in class service and expert level consultation on automotive digital platforms, operational execution and business solutions
• Developed Multi-layer Project Charter(s) o Project Charter(s) detailed scope, structure, process, resources, and deliverables of individual programs
• Established and executed effective operational process workflows on all projects
• Created and managed development (In-House Development Team) of external CRM/Project management application o Designed data structure and overall UX experience of application o Worked with internal project managers and.

• Regular discussion of project deliverables, execution, and overall program health with internal and external stakeholderso Enabled flexible customer support model in a consistently changing environment to allow client.
• Directly interacted with client on regular basis in order to maintain support team execution and strategy alignment with client goals and initiatives
• Daily collaboration with product manager, product owner and account team to discuss project deliverables, determine project KPI, account support strategy and current client initiatives
• Leading daily execution, management, and overall strategy of project support team(s):

Greater Detroit Area

• Managed 40-50 General Motors Digital Account Advocates (Managers) responsible for approximately 1,200 accounts and $3.5 million in monthly revenue
• Lead project subject matter expert for migration of over 5,000 website platforms. Responsibilities included but not limited to:o Developed and executed training programs on new website platform for all 80+ Detroit.
• Develop training for digital marketing best practices, OEM & automotive retail industry knowledge, and program/product launches
• Contributor in all ongoing operations initiatives to fuel for growth by, reducing expenses, increasing margins, increasing customer satisfaction and revenue, and reducing associate attrition

Greater Detroit Area

• Coached and mentored team with customer escalations and non-engagement
• Assist in problem evaluation and corrective action planning with team members
• Worked directly with team members to help manage and grow business
• Communicate client messaging and request to team while ensuring and tracking execution of request
• Developed & implemented the Dealer Digital Market Analysis Process
• Work directly with management to develop advocate team members

Greater Detroit Area

• Marketing consultant for approximately 40-50 dealerships Tier 1, Tier 2 & Tier 3 websites
• October 2014 - Received Services Thanks and Recognition Award. S.T.A.R. recognizes an associate or collaboration that has gone above and beyond in their work
• Y.O.Y. Digital Advertising growth of 330% in book of business
• As a subject matter expert, developed and executed the training program Inventory & Analytics 301o Program was implemented across entire organization

21 E Long Lake Rd. Ste 100 Bloomfield Hills, MI 48304

As an independent insurance agency we represent a number of insurance companies who offer a wide range of insurance products and solutions. We offer a customized insurance plan designed to fit your unique situation. Above all else, we value the opportunity to become your risk management consultants.

Grand Blanc, MI

David C. LaMarre helps individuals achieve a more secure future by working to understand their situation, and looking to build a relationship that will serve their needs over time. Please let David know how he might be able to realize your vision for the future.

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: SVSU Club Soccer

Education record

Activities and Societies: Kiaros Student Leader