❖ Managing and maintaining the companies largest account on a daily basis by organizing and improving process and workflow. Was personally tasked to develop and implement the SOP for the account as well as several SOPs for various departments during the process.❖ Tasked with creating and developing a restructure on the key accounts’ response time accuracy and consistency in their TMS. The change has significantly improved the overall customer success on all orders and our client relationship. Resulting in added growth towards the account.❖ Cross-training in various departments to assist the companies daily needs while managing assigned account tasks and issues daily. Proactively reporting problematic solutions interdepartmentally on issues that had occurred throughout the day.

❖ Provides multi-level customer support for planning, scheduling, and tracking loadsnationwide as well as loads going into Mexico and Canada. Manages load boards daily to ensure quality carriers are moving time-sensitive shipments so that they hit RAD. Successfullyhandles quick turnaround and expedited loads. Reviews and bids on loads, including LTL shipments, to meet the company and customers’ standards.❖ Accepts and builds load tenders via EDI to ensure that the loads are assigned to and meet theclient’s requirements. Has been personally tasked to coordinate hazardous shipments for various food products. Ensures the shipment meets the proper protocol to be distributed.Arranges dry and temperature controlled trailers to maintain the product quality during transit.❖ Reviews and submits accessorial requests on loads daily with customers, carriers, and accounting. Reviews BOLs and PODs daily to ensure that the product arrives at its destinationwithin the time frame. Quickly resolves unexpected problems with the shipment and loads involving OS&D. ❖ Develops and implements SOPs over various accounts to improve the quality of loads shipping. Collaborating across functions internally and externally to ensure customer expectations are met. ❖ Has customer monthly calls across multiple accounts to discuss various areas of improvementin the product’s transportation. Reviews carrier scorecards to develop plans and deliveries of loads more efficiently.

❖ Establishes new client relationships and configures new optimization solutions for existing clients. Follows up daily on deliveries and mediates customer incident reports. Offers cost-saving solutions to our healthcare partners by consolidating and adding courier services throughout Chicagoland.❖ Oversees MedSpeed's Chicago office: delegates pre-route management of Logistic Service Representatives (LSRs)  to assistant supervisors.  Maintains and optimizes our vehicle fleet and handles upkeep and accident/insurance claims..❖ Administrates the procurement of supplies and equipment for Chicago office. Corresponds with vendors to purchase uniforms, transport and employee protection equipment. Manages the supply of dry ice containers for medical specimen cooling and storage.❖ Prepares bi-weekly reports to review with General Manager on the status of Chicago office and our client relations.❖ Creates and manages job posting requisitions at MedSpeed. Conducts interviews with prospective employees and provides on-board training for new hires and assists in further employee instruction.❖ Additionally performs all duties of Operations Supervisor I as needed.

Accomplishments: ❖ Milwaukee, Wisconsin - Attend Wisconsin Go-Live NextGen Conference (April, 2021)Job Experience:❖ Oversees the scheduling and deployment of up to 300 couriers daily, while setting and confirming over a thousand delivery routes per week with our clients. Reviews schedules and time-tables with drivers, setting up the most cost-effective routes through locations.❖ Manages HR issues with employees: Mediated conflicts among employees and management and administered disciplinary action where required when couriers were not on schedule or properly complying with MedSpeed policy. Initiated quarterly performance reviews, signed off and approved time-sheets and vacation time, and resolved workman's comp and family leave issues. ❖ Utilizes Salesforce and Descartes software to keep routes and deliveries up to date. Observes courier routes in real time, providing assistance as needed and keeping track of discrepancies in their reporting if need be.  ❖ Keeps up to date and knowledgeable about current best practices in professional medical courier services. Reviews state law and regulations involving HIPAA and employee safety.   ❖ Chosen to attend Wisconsin Go-Live NextGen conference in April 2021 to familiarize myself with new updates and features with Descartes and Salesforce software.

Accomplishments: ❖ Chicago, Illinois - East Branch of the Month (Sept, 2018)❖ Evanston, Illinois - Branch Renovation (Apr, 2019 - July, 2019)Job Experience:❖ Manages and promotes the success of my branch location by actively serving customer needs, improving revenue, and managing company fleet. Awarded Branch of the Month by corporate offices in September 2018 for achieving greatest profit margins in Chicago East.❖ Administers my branch fleet on a daily basis: performing regular upkeep on company car stock and directing the intake and sending out of branch vehicles to my clients.❖ Supervised a major renovation and remodeling of my branch location from 2018-2019: reviewing various quotes and proposals, coordinating with corporate realtors and property managers, and establishing a clean, inviting, and attractive space for customers and employees.❖ Performs regular audits of the branch and submits monthly reports to corporate headquarters. Reviews these reports with corporate, making recommendations for the good of my location.❖ Works with a variety of vendors to maintain and develop location, handling purchases, shipments, and invoices.❖ Oversees employee schedules, coaching staff in daily operations and corporate policies/procedures. Assigns duties through regular staff meetings, and reviewing employee performance. Several of my employees have been promoted through my recommendations to the regional headquarters.

Job Experience:❖ Worked closely with branch manager to ensure that operational needs were met in a timely and efficient manner and customer needs were satisfied.❖ Assisted customers in selecting appropriate rental coverage, working through their needs and schedules while outlining company rental policies. Each month I would work with hundreds of customers, guaranteeing their satisfaction.❖ Managed contracts made between clients and our branch location. I oversaw data entry, reviewed materials, and coordinated contract completion with the corporate office. ❖ Completed branch manager training modules which developed my background in sales and logistics.

Accomplishments: ❖ Morton Grove, Illinois - Top Operating Y/S/R Department of the Year (2013)Job Experience:❖ Organizes and prepares large scale deliveries for clients: readying online orders, prepping materials, and assisting in loading inventory on semi-trailers and flatbed trucks. ❖ Stocks and relocates variety of store and warehouse materials through the use of pallet-jacks and motorized forklifts, including brick, soil, lumber, and more. ❖ Trains other co-workers in use of machinery and production techniques. ❖ Receives returned merchandise from patrons and assesses and documents their potential damage for store supervisors.

Job Experience:❖ Provided customer assistance to patrons: locating merchandise for shoppers, directing them towards proper store areas, and assisting in vehicle loading for elderly or infirm patrons.❖ Maintained outdoor areas, ensuring an orderly shopping/parking environment for patrons. ❖ Monitored cart levels inside and outside store, organizing and repairing units as needed.