David Cook Email & Phone Number

Madison, Wisconsin Area

Madison, Wisconsin Area

After managing company's Electronic Division, I returned to the store level of this regional retailer of furniture, electronics, and appliances. My role consists of strengthening sales and profits in this key location, including: - Measuring team performance against goals - Designing training opportunities to build internal sales capacity - Coordinating all administrative and personnel documentation - Continually coaching, training, and providing feedback to staff, and creating opportunities for professional growth, resulting in sales and revenue increases - Leading store team to exceed company sales and profitability averages each quarter - Formulating strategy and directing efforts to gain and retain key business prospects while maintaining focus on customer service.

After three years as Sales Manager, I was chosen to help manage the company's Electronics Division with direct responsibility for 15 stores and 160 associates. - I managed two key accounts, achieving record sales levels in one year - I orchestrated rapid growth of the Monster Cable account, driving annual sales from $1 million to $3 million in one year - I liaised with upper management to implement company-wide policies and procedures across the territory - I assessed financial statements and sales and activity reports to measure productivity against objectives - I oversaw recruiting, training, and performance management of new hires and I served as a resource for store managers regarding human resources issues - I designed and facilitated sales process and product knowledge training sessions implemented at the regional level - I collaborated across departments to facilitate promotions, to streamline business operations, and to reduce duplication of efforts - I developed and implemented standardized display standards adopted throughout all showrooms

Davenport, Iowa Area

For this role: - I relocated to direct company expansion into new market and all daily operations and sales activities - I oversaw new construction and initial store merchandising in the three months prior to opening - I selected, trained, and supervised a team of sales associates motivated to create engaging customer experiences - I analyzed sales and profit reports to identify areas of growth and to align capacity-building efforts with projections - I conducted pre-opening interviews and candidate selection, followed by new-hire training - I developed strategic, store-level plans to achieve revenue objectives - I proactively responded to customer concerns regarding sales and service, while empowering sales associates to resolve issues prior to escalating to management