Software Development Project And Operations Manager
Current• Documented operational performance and reviewed application change requirements, including scope, limitations, and cost negotiations, for leadership updates. • Oversaw software development, provided guidance, and conducted quality checks before production releases, achieving consistent project success and enhanced deployment speed. • Managed client communications, handled escalations, and coordinated production deployments while maintaining high client satisfaction scores. • Led and coordinated agile project activities involving developers, business analysts, project managers, testers, and executives, and initiated training programs to support team growth and continuous improvement. • Directed IT operations, prioritized tasks, optimized process flows, and established operational structures, contributing to significant cost savings through efficient processes. • Supervised teams in design, development, and SEO while managing digital services such as domain registration, lifecycle, and hosting; collaborated with vendors and partners for comprehensive service delivery. • Developed and implemented client acquisition strategies and oversaw budget management, suggesting data-driven improvements as needed. • Conducted risk assessments and implemented mitigation strategies to maintain project stability and minimize disruptions.