Software Development Project And Operations Manager
Current- Documented operational performance and reviewed application change requirements, including scope, limitations, and cost negotiations, for leadership updates.
- Oversaw software development, provided guidance, and conducted quality checks before production releases, achieving consistent project success and enhanced deployment speed.
- Managed client communications, handled escalations, and coordinated production deployments while maintaining high client satisfaction scores.
- Led and coordinated agile project activities involving developers, business analysts, project managers, testers, and executives, and initiated training programs to support team growth and continuous improvement.
- Directed IT operations, prioritized tasks, optimized process flows, and established operational structures, contributing to significant cost savings through efficient processes.
- Supervised teams in design, development, and SEO while managing digital services such as domain registration, lifecycle, and hosting; collaborated with vendors and partners for comprehensive service delivery.