David Dean Email & Phone Number

Derby, Gb

Belfast, Belfast, Gb

As part of Totalmobile's senior management team, I work closely with the COO and Operations team to ensure our customers are successfully onboarded with an ongoing and proactive partnership thereafter. As Operations Director, I oversee the Customer Experience Group, covering the Project Services, Customer Support and Customer Success teams to ensure a seamless experience for our customers. I additionally oversee the internal IS function that supports the wider business.Part of my role relates to business acquisition, assessing the potential and then leading on the onboarding and operational integration of acquired businesses into the Totalmobile Group. I additionally fulfil a GM role within our Midlands business, directly overseeing our Midlands operations with specific focus to our rostering, IoT and complex mobility customers.

Belfast, Belfast, Gb

As Transformation Director, I aligned acquired businesses to a common operational practice.

My role was to align the operational business to work as part of the wider Totalmobile, including financial forecasting, budgetary controls, process changes and galvanising the business under a new focus and direction.

As Operations Director, I oversaw the day to day business operation from business development, onboarding, project management, software development through to customer support. I reported directly into the CEO and was involved in strategy definition, financial planning and led on customer management.A parallel role oversaw the Professional Services team, focusing on project management and solution delivery of multi million pound projects into large corporates and smaller SME's across multiple sectors.