David Dean Email & Phone Number

Derby, GB

Belfast, Belfast, GB

As part of Totalmobile's senior management team, I work closely with the COO and Operations team to ensure our customers are successfully onboarded with an ongoing and proactive partnership thereafter. As Operations Director, I oversee the Customer Experience Group, covering the Project Services, Customer Support and Customer Success teams to ensure a.

Belfast, Belfast, GB

As Transformation Director, I aligned acquired businesses to a common operational practice.

My role was to align the operational business to work as part of the wider Totalmobile, including financial forecasting, budgetary controls, process changes and galvanising the business under a new focus and direction.

As Operations Director, I oversaw the day to day business operation from business development, onboarding, project management, software development through to customer support. I reported directly into the CEO and was involved in strategy definition, financial planning and led on customer management.A parallel role oversaw the Professional Services team.