David Dean

David Dean Email and Phone Number

Director Customer Experience @ Totalmobile Ltd
Derby, GB
David Dean's Location
Derby, England, United Kingdom, United Kingdom
David Dean's Contact Details

David Dean personal email

n/a
About David Dean

I am a successful business leader with over 25 years experience in the business operations / IT arena. An enthusiastic and customer facing director skilled in operations, transformation, project management, business development, consultancy, innovation, support and customer success. I have worked in the enterprise field service management industry for the past 20+ years combining my skills to effectively deliver and manage innovative customer SaaS solutions across multiple sectors.

David Dean's Current Company Details
Totalmobile Ltd

Totalmobile Ltd

View
Director Customer Experience
Derby, GB
Website:
totalmobile.co.uk
Employees:
387
David Dean Work Experience Details
  • Totalmobile Ltd
    Director Customer Experience
    Totalmobile Ltd
    Derby, Gb
    View
  • Totalmobile Ltd
    Operations Director
    Totalmobile Ltd Jan 2020 - Present
    Belfast, Belfast, Gb
    As part of Totalmobile's senior management team, I work closely with the COO and Operations team to ensure our customers are successfully onboarded with an ongoing and proactive partnership thereafter. As Operations Director, I oversee the Customer Experience Group, covering the Project Services, Customer Support and Customer Success teams to ensure a seamless experience for our customers. I additionally oversee the internal IS function that supports the wider business.Part of my role relates to business acquisition, assessing the potential and then leading on the onboarding and operational integration of acquired businesses into the Totalmobile Group. I additionally fulfil a GM role within our Midlands business, directly overseeing our Midlands operations with specific focus to our rostering, IoT and complex mobility customers.
    View
  • Totalmobile Ltd
    Transformation Director
    Totalmobile Ltd Aug 2019 - Jan 2020
    Belfast, Belfast, Gb
    As Transformation Director, I aligned acquired businesses to a common operational practice.
    View
  • Tbs - Part Of The Totalmobile Group
    Operations Director
    Tbs - Part Of The Totalmobile Group Feb 2019 - Jan 2020
    My role was to align the operational business to work as part of the wider Totalmobile, including financial forecasting, budgetary controls, process changes and galvanising the business under a new focus and direction.
  • Tbs Enterprise Mobility
    Professional Services / Operations Director
    Tbs Enterprise Mobility Dec 2011 - Jan 2019
    As Operations Director, I oversaw the day to day business operation from business development, onboarding, project management, software development through to customer support. I reported directly into the CEO and was involved in strategy definition, financial planning and led on customer management.A parallel role oversaw the Professional Services team, focusing on project management and solution delivery of multi million pound projects into large corporates and smaller SME's across multiple sectors.
    View
  • Tbs Enterprise Mobility
    Operations Manager
    Tbs Enterprise Mobility Mar 2000 - Nov 2011
    View
  • Derbyshire Constabulary
    Is Programme Stage Manager
    Derbyshire Constabulary Jul 1996 - Mar 2000

David Dean Skills

Integration Itil Mobile Devices Saas Requirements Analysis Business Intelligence Cloud Computing Pre Sales Mobile Applications Databases Prince2 Microsoft Sql Server Business Analysis Project Management Sharepoint Sql Software Project Management Technical Architecture Xml Project Planning

David Dean Education Details

  • Nottingham Trent University
    Nottingham Trent University
    Business Information Systems

Frequently Asked Questions about David Dean

What company does David Dean work for?

David Dean works for Totalmobile Ltd

What is David Dean's role at the current company?

David Dean's current role is Director Customer Experience.

What is David Dean's email address?

David Dean's email address is da****@****ity.com

What schools did David Dean attend?

David Dean attended Nottingham Trent University.

What skills is David Dean known for?

David Dean has skills like Integration, Itil, Mobile Devices, Saas, Requirements Analysis, Business Intelligence, Cloud Computing, Pre Sales, Mobile Applications, Databases, Prince2, Microsoft Sql Server.

Who are David Dean's colleagues?

David Dean's colleagues are Nick Christodoulou, Rashawn Henry, Joe Hurd, Jade Evans, Stewart Hutton, Ann Kirkpatrick, Ethan Washington.

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