James Doyle Email & Phone Number

Tibshelf, Gb

Newbury, England, United Kingdom

Basingstoke

Senior Customer Success Manager at Vonage working to deliver outstanding customer experience to a portfolio of clients. Primary focus on ensuring clients are 100% happy and getting the most value from the services provided.Core Responsibilities:- Strengthen partnership with clients to ensure client satisfaction- Collaborate with sales to identify and close upsell opportunities to grow major accounts- Uphold adoption and retention rate, keeping churn to a minimum- Strategize with client stakeholders for monthly, quarterly and annual goals- Communicate customer feedback to our Development team to influence future product releases- Present in-person client solution alignment workshops, service reviews and QBR's- Implement, run and manage successful customer pilots working with the Sales team to analyze pilot results and provide input to the business case

Basingstoke

Senior Customer Success Manager at NewVoiceMedia working to deliver outstanding customer experience to a portfolio of clients. Primary focus on ensuring clients are 100% happy and getting the most value from the services provided. Core Responsibilities:- Strengthen partnership with clients to ensure client satisfaction- Collaborate with sales to identify and close upsell opportunities to grow major accounts- Uphold adoption and retention rate, keeping churn to a minimum- Strategize with client stakeholders for monthly, quarterly and annual goals- Communicate customer feedback to our Development team to influence future product releases- Present in-person client solution alignment workshops, service reviews and QBR's- Implement, run and manage successful customer pilots working with the Sales team to analyze pilot results and provide input to the business case

Basingstoke

Customer Success Manager focused on delivering outstanding customer experience to a portfolio of clients. Core Responsibilities:- Establishing a trusted adviser relationship that works to ensure clients overall satisfaction with our products- Developing success plans with Clients outlining their critical success factors, metrics for success and potential issues whilst providing recommendations- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by a local support team- Keeping customers informed of process and procedural changes- Working knowledge of computer applications such as Salesforce.com- Driving high Client Satisfaction within my Client Portfolio

Basingstoke

Working as a Professional Services Associate Consultant to design, configure and train customers in the NewVoiceMedia ContactWorld solution. Core Responsibilities:- Software application support - Project management of implementation on client sites- Integration with clients existing Salesforce service- Training for new and existing users- Assisting with presentations at Trade Show events

Basingstoke

Working as the Enterprise Business Representative (EBR) at NewVoiceMedia for the Manufacturing, Hi-Tech, CPG and Healthcare Industries. I work closely with the Enterprise and Corporate AE's to develop targeted strategies and messaging to drive new opportunities for NewVoiceMedia.If you use Salesforce.com we have a great integration with them and are also a certified preferred partner of there's. Therefore you can maximise your CRM platform, taking the rich contextual information and apply it through the different channels. Ultimately delivering a WOW customer experience by giving them a truly unique & personal treatment.New business relationship development of NewVoiceMedia's Cloud Based Contact Centre capabilities. Networking, opening-up communication and establishing long-lasting relationships with professionals in the eCommerce, Customer Experience, Online, Multi-Channel, Marketing, Brand, Web, VoC, IT, Operations and Insight roles.

Basingstoke

Responsibilities: 1. Generate new business opportunities to fuel the Sales Pipeline.2. To contact all new inbound leads and all hot leads within 1hr of receipt.3. Conduct high level conversations with business owners in prospect accounts.4. Achieve monthly quotas of Qualified Opportunities and Closed Business.

Reading, United Kingdom

Within Nandos my current roles and duties include leading the team on each shift whilst ensuring the company service standards are upheld; check customers are enjoying their meals and take action to correct any problems; work closely with other team members to ensure excellent service is provided to all customers and take directions and guidance from my management team.Prior to being promoted to Supervisor, I worked as a Buddy Trainer where my duties where to train new and existing staff members to ensure every member was upto date with Nandos standards and any other necessary training that may be required.

Master Of Science (Msc), Sports Therapy

Between September 2011 and May 2013 I undertook a Masters in Sports Therapy and having passed the 8 module exams progressed onto my.

Bachelor Of Science (Bsc), Sports And Exercise Science, 2.2

Activities and Societies: University of Gloucestershire 1st Team Rugby. Between September 2008 and May 2011 I successfully finished my.