As Director, Product Development and Innovation, I am responsible for ensuring that the Donations Platform remains a key differentiating asset for Mastercard in terms of its ESG goals by keeping its value proposition unique. I’m partnering with all Mastercard Donate impacted teams to have new feature development and supporting material in place for the global scalability of our Donate product. My role has both a technical and sales focus the latter to both internal and external stakeholders.As part of the Cause Enablement Team, I’m responsible for:• PI prioritization for specific products fetaures and coordinating the delivery of these directly with Engineering team.• Detailing and validating Business Requirements and specifications to ensure correct interpretation, implementation and delivery• Taking ownership of the end-to-end delivery of any new product feature component and being capable of navigating through risks and dependencies with all stakeholders to ensure flawless delivery• Writing & validating documentation related to our products including design documents, technical specifications, customer facing documentation• Ensuring that Business objectives & the product roadmap are closely followed during and after the functional and technical workshops with Engineering• Overseeing UAT testing and formally accept the deliverables• Contributing to the packaging required to ensure cohesion with the Studio process in each region• Working with stakeholders at a global level to understand and incorporate local requirements into a global framework• Driving new business opportunities with Mastercard business partners• Contributing towards sales calls by being able to address and articulate all technical requirements for integration• Idea generation and concept validation of new services/platform enhancements• Owning delivery of assigned implementation projects in any of Mastercard’s global regions.

• Products scope: MasterPass, Instalment & Buy Now Pay Later, Repayment Calculator, MDES, Donate, Carbon Calculator, Local Market Intelligence, Cardless ATM, MPGS Simplify, Branchless Banking – Digital CICO, Track C2AT a.k.a Balanced Capital. • Accountable for global product readiness, and for market readiness in targeted regions as per MasterCard Studio Process.• Delivered all implementation documentation and process. Ensured integration of global standards into regional implementation and incorporation of regional requirements into global standards whenever relevant.• Proactive engagement of all internal business partners to ensure timely implementation & adherence to customers’ expectations. Critical stakeholders: Global/Regional Product, Regional Customer Delivery/CIS, Franchise, BizOps, O&T Development Team, API Gateway teams.• Trained and Supported regional Customer Implementation Support Teams• As Global SME, ensured regional product Delivery teams’ awareness on portfolio pipelines and enhancements.

• Developing and updating the European Delivery training and process materials for merchants & service providers • Driving MasterPass acceptance priorities to the regional Product team. • Reviewing & providing suggestions to clarify MasterPass Global documentation.• Reviewing and improving internal processes related to MasterPass. • Working closely with the Customer Delivery & Regional Product Management teams to ensure delivery managers have the process and materials needed to support the new release.

- Member of the Business Engineering SEPA Team (BNP Paribas Fortis – Brussels)Testing the SEPA Direct Debit for the BNL - Banca Nazionale del Lavoro (NRT/UAT Test cases)- Review for enhancement of the Clear2Pay CPV Tools (for MASTERCARD, Visa and Discover brands) including user documentation.

• Responsible for the successful and timely implementation of the Edit Package 3 & 4 release tool for all Visa clients (acquirers, issuers and processors).• Optimized customer testing process & test case to ensure customer service excellence• Supported Visa Global Client team and CEMEA/AP customers for VisaNet enhancement releases• Conducted customers kick-off meetings prior any new project or quarterly Business Enhancement Releases (BER) to capture their needs and expectations • Suite of applications, tools & systems: Visa Edit Package 3 & 4, VisaNet, VCMS VIP, VCMS BASE II, VTS-VIP (Transaction simulators), VTS-CS, Chip (EMV) Personalization Validation Tools (Collis)

In charge of planning, contracting, outsourcing and interactions with multicultural user communities for EU funded Research projects using internet and J2EE technologies.• Conducted regular meetings with systems owners / key users / end users / contractors to ensure key business requirements are properly translated into requirements documents and system design specifications• Documented project requirements & deliverables as per RUP methodology• Produced the technical, management and user support documentation.• Provided technical guidance to project team• Worked closely with end users ensure deliverables are aligned as per customers’ expectations • had conduct smooth user acceptance• Assisted the training team with training the users of the system.

CREDIT DU NORD (Bank - a subsidiary of Société Générale) - FranceDate(s): March 2006 – June 2007 November 2000 – December 2001 July 1999 – March 2000 Analysis of VIP, a Client account management application; improvement and optimization including usage of OCX. Lead a team of 2 technical analysts.Starting with P-system (Pascal) sources, analysis, design and development of a Stock exchange solution (Registered shares management)Perform maintenance tasks and ensure operational continuity of the existing applications in COOL:Gen (before industrial migration) and Cobol. Migration of COOL:Gen applications from version 4.1a to version 5.1aImplementing insurance solution (ASV) : Analysis, data modeling, GUI, servers and reports design : Subsets definition and management ; Adoption and Migration. Environment and tools: NT/XP, MVS, COOL:Gen 4.1a, COBOL, DB2, SQL, CICS, TSO, ISPF, SDSF, Endevor, File-Aid, Platinum, JCL. OCX ListView and Graphical, Crystal Reports

Perform maintenance tasks and ensure operational continuity of the existing applications in COBOL using the process improvement approach CMMI for Development (Capability Maturity Model ® Integration).Environment and tools: : XP, MVS, COBOL, DB2, SQL, CICS, TSO, ISPF, SDSF, Endevor, File-Aid, Platinum, NetExpress.

Analysis of the existing PEL application (Home Loan Plan).Meeting with Project owner for Business requirements and writing of a technical proposal for a replacement of all OCX controls by COOL:Gen controls before upgrade of client workstations to XP.Environment and tools : : XP, DB2, SQL, CICS, TSO, ISPF, SDSF, Cool:Gen, COBOL.The registered office and former headquarters of Société GénéraleSociété Générale is a major European financial services company which also has a substantial global presence. Its registered office is on Boulevard Haussmann in the 9th arrondissement of Paris, while its head office is in the Tours Société Générale in the business district of La Défense in the city of Nanterre, west of Paris. The three main divisions are Retail Banking & Specialized Financial Services (particularly in France and Eastern Europe), Corporate and Investment Banking (Derivatives, Structured Finance and Euro Capital Markets) and Global Investment Management & Services.Société Générale is one of the oldest banks in France. The original name was Société Générale pour favoriser le développement du commerce et de l'industrie en France (English: General Company to Support the Development of Commerce and Industry in France). Société Générale is often nicknamed SocGen in the international financial world.

Design and development of server’s procedures for KBO-BCE project (Kruispunt Bank Ondernemingen - Banque Carrefour des Entreprises).The Banque-Carrefour des Entreprises ( BCE) is a database and system created by the Federal Public Service Economy, database keeping official records of companies-Identification. The objective of this database is to reduce administrative procedures for the Enterprises and contribute to a better management by the public services.Analyse and development of a new consumer price index application :o Analyse business and technical requirementso Data model design and DB construction in relationship with the DBAo Prototyping.o Write technical specification documents for the development teamo Subsets management.o Conduct design reviews and code reviewso Creation of Unit, System, and Regression Testo Budget : 800,000 €o Manage a team: 1 Analyst, 2 technical writers.o Schedule tasks and assign resources.Environment and tools: Mainframe, MS/SQL 7 / DB2, COOL:Gen 5.1 / 6.0, COBOL, OS/390, MVS, TSO, Endevor, file-Aid, Platinum, JCL,MS Project.

CA Technologies is an IT management software and solutions company with expertise across all IT environments—from mainframe and physical to virtual and cloud. CA Technologies manages and secures IT environments, enabling their customers to deliver more flexible IT services.CA solutions help their customers gain a level of deep insight into and exceptional control over complex, mixed IT environments. It’s that level of insight and control that enables IT organizations to power business agility.Design and development of server’s procedures for KBO-BCE project (Kruispunt Bank Ondernemingen - Banque Carrefour des Entreprises).The Banque-Carrefour des Entreprises ( BCE) is a database and system created by the Federal Public Service Economy, database keeping official records of companies-Identification. The objective of this database is to reduce administrative procedures for the Enterprises and contribute to a better management by the public services.

Date(s): Mar 00 – Oct 00 Dec 97 – Jun 98Based on functional analysis, writing of the technical analysis for development of a central application, modules (Cardholders module, Merchant module, payment systems and types of payment modules ...), management of payment systems and automated banking operations, clearing batches. Environment and tools: NT, Unix, Informix, COOL:Gen 4.1a and 5.1a.Technical Analyst on a wide range of application for :- CETREL (Luxembourg). CETREL was created in 1985 by a group of financial institutions that wished to offer a shared solution in payment services so as to avoid duplication of investment and operating expenditure. Today CETREL is synonymous with electronic banking and offers a broad range of services to its clients in Luxembourg and abroad. CETREL handles the promotion and management of all types of payment cards whether they be direct debit, prepayment or rolling credit cards, real or virtual, issued under national rules and those of the international issuers Visa and Mastercard. CETREL also manages transactions by Luxembourg cardholders abroad and those carried out by foreign cardholders on its terminal network via its links with the clearing system and international payment systems. CETREL is also known for its expertise in the management of payment systems and automated banking operations, as well as the installation of automated infrastructures and high security communications.

Development of the financial application BUDFIN (BUDget and FINance). BUDFIN is used to manage and monitor the expenses of the Belgian National Defense. The technical particularity of this project was the use of the Sheridan OCX Treeview and Listview. Environment and tools: NT, Oracle, COOL:Gen 4.1a.

As a member of the Teleprocessing Agence Team, development and maintenance of ING agencies Applications. Testing and deployment in Test, pre-production and production environment.Environment and tools: NT, Unix, T.F.M., Natstar. ING is a global financial institution of Dutch origin, currently offering banking, investments, life insurance and retirement services to meet the needs of a broad customer base. Going forward, we will concentrate on our position as an international retail, direct and commercial bank, while creating an optimal base for an independent future for our insurance operations (including investment management).

Analysis and development of a new management application for Invoice printing centres. Analysis based on the final users requirements. Writing of the technical analysis and full development in client/Server mode.Environment and tools: OS2, DB2/2, IEF/Composer.