I helped troubleshoot network, software, and hardware problems for university students, faculty, and retirees.I also serviced computers, Chromebooks, phones, and tablets utilizing all windows platforms, Mac OS, iOS, and various Android platforms.

During my time at AT-NET, I did the following:• Trained five Level 1 engineers for the company.• Assembled,disassembled, and installed Cisco servers, access points, switches, PC desktop, printer, and Ethernet equipment.• Diagnosed, tested, and repaired malfunctioning server, desktop, laptop, and printer equipment.• Created, captured, and deployed Windows 7 and Windows 8.1 images to production machines.• Uninstalled, moved, and re-installed desktop equipment for large offices.• Installed and configured software on Linux based camera servers.• Devised and edited technical documentation of customer company physical infrastructures.• Traveled across the Carolinas and Virginia to service individual customer business needs on a daily basis.

During my time at Walgreens, I did the following:• Assisted in the training of other photo specialists for the company.• Operated photo equipment including desktop computers, printers, kiosks, cameras, film-processing machine, film scanners, film cutter, and passport cutter.• Disassembled and repair printers and film scanners with the help of Noritzu technical support.• Assisted customers with photo kiosks, personal electronic devices, various questions and concerns, and regular shopping.• Performed various retail functions around the store.

During my time at Walgreens, I did the following:• Assisted in the training of another Level 1 engineer for the company.• Assembled,disassembled, and installed Cisco servers, access points, switches, PC desktop, printer, and Ethernet equipment.• Diagnosed, tested, and repaired malfunctioning server, desktop, laptop, and printer equipment.• Configured Cisco access point from CAPWAP protocol to autonomous protocol for wireless network testing.• Conducted wireless site surveys and solved network coverage and connectivity issues for customers.• Devised and edited technical documentation and project reports for senior engineers and project managers.• Traveled across the Charlotte, NC metro area to service individual customer business needs on a daily basis.

• Cleaned parts of the university Dining Common and equipment regularly.• Transported equipment and food around the university Dining Common.• Stocked and set up cooking equipment.• Set up chairs and tables for special events.

• Assisted in the training of other team members for the company.• Performed various restaurant functions around the store.• Assisted customers with food choices, various questions and concerns, and setting up for special events.

• Operated game booth equipment and helped with landscaping.