David Friedman Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Rosemont, Illinois, United States

As Principal Product Manager at Interfirst Mortgage Company, I have been instrumental in directing product strategy and development across seven teams, successfully launching new portals for borrowers, internal use, and realtors/loan officers. My leadership has facilitated the company's transition from third-party software reliance to robust, internally.

Skokie, IL

During my tenure at CIC Plus, I successfully led the development of the Affordable Care Act insurance product from the ground up, delivering 12 million 1095-C health insurance eligibility forms to employees in the project's first year. By working closely with Marketing and Strategic Alliance teams, I expanded our product offerings, resulting in a.

Park Ridge, IL

• Define strategy, prioritize resources, and envision and execute product marketing solutions to improve competitive position, increase growth and profitability, and ensure technology leadership. Advise and collaborate.
• Launched product ahead of schedule, eliminating major obstacles at the UI and UX levels, by leading onshore/offshore teams to deploy product upgrades to MVP stage.
• Increased usage rate by redesigning and implementing a new ordering process that led to paid customer conversion via marketing efforts.
• Enhanced senior management’s decision-making capabilities by creating user reports and setting up Google Analytics reporting to capture customer usage data to measure advertising effectiveness.
• Created product consistency by identifying and resolving business and client problems, detecting the root cause, correcting shortfalls, deploying product roadmap, and developing a cost-effective prevention plan.
• Reduced response time to customer inquiries by redefining the workflow system and ticket escalation.

Chicago, IL

• Energized web presence for start-up by developing company website from ground up, generating revenue of more than $7 million annually. Conducted competitive research and explored new market possibilities. Orchestrated.
• Maximized productivity, cut costs, and reduced overhead by developing new processes for Just-In-Time inventory control system, which tripled order shipments from 400 to 1200 orders per day.
• Dramatically improved access to information and decreased time on call by creating customer service software that consolidated information from multiple sources into one central location.
• Virtually eliminated errors and decreased order processing time from 1 day to 1.5 hours by creating and implementing an automated order processing software solution.
• Directly contributed to revenue growth, earning a top spot on the Inc. 500/5000 listing.

• Developed and implemented standard operating procedures and processes for all aspects of business operations. Supervised the hiring of new loan officers, increasing the staff to 14.Noteworthy Accomplishments:
• Improved customer return rate by 180% by developing a marketing strategy to reach out to former clients through the use of print and email campaigns.
• Secured funding of more than $100 million in loans by defining and monitoring key performance indicators and establishing short- and long-term strategic profitability and growth plans.
• Increased the number of clients by 46% through the expansion of the product portfolio.

Skokie, IL