David Hackler Email & Phone Number

Client Support Specialist with nearly 18 years in the adult education space. Specialties include providing exceptional customer service to a portfolio of clients and building long-term relationships that drive customer loyalty and satisfaction. Adept in resolving complex issues quickly and effectively, ensuring client retention. Adaptable leader recognized for flexibility in dynamic environments with a proactive approach to successfully managing complex cases under strict timelines.

Chicago, Illinois, United States

In my role as a Supervisor at EdAssist by Bright Horizons, I efficiently managed over 100 inbound calls per week for a government client, ensuring 95% client satisfaction. I also trained new team members, leading to a 30% decrease in processing errors. Collaborating with my team, we turned errors into valuable coaching opportunities to enhance performance.

Chicago, Illinois, United States

In my role as an Application Reviewer at EDLink, I streamlined the application process by designing email templates, reducing review time by 20%, and increasing processing rates. I ensured compliance and accuracy in evaluating applications, maintaining low error rates. I collaborated with internal teams to address application discrepancies and provide feedback to applicants.

Chicago, Illinois, United States

I worked as a data entry specialist from 2006 to 2008 when I was promoted to an Application Specialist. In this role I reviewed applications that were submitted by Adult Learners seeking to further their education. I stayed in that position until our company was consolidated into EdLink.

Chicago, Illinois, United States

I started out as a grocery bagger and was promoted to cashier in 2004. I was responsible for managing the register and handling money while interacting with customers.

Associate Of Arts And Sciences - Aas, Music Education, Associates Degree

Activities and Societies: Phi Theta Kappa, Symphony Orchestra I attended Wilbur Wright College and studied music education. I was involved.

High School Diploma, Tech Major

Activities and Societies: Marching Band, Concert Band