General Manager
CurrentResponsible for the overall Operations of a Dallas, Texas property with approximately 100 rooms, 30 associates and 1,100 square feet of meeting space which includes a lounge, breakfast area and happy hour area. Provide strategic direction for sales and revenue management staff leading to 20% year after year increase. Additionally, in top tier of revenue for 2010. Improve operational effectiveness through reducing labor costs and controllable expenses. Improve 2011 Guest Satisfaction scores by an average of 6% overall with a strong focus of an increase by 7% and problem resolution increase by 30%. Exceed hotel projections of revenue, sales and occupancy for second straight year in a row