Responsible for the overall Operations of a Dallas, Texas property with approximately 100 rooms, 30 associates and 1,100 square feet of meeting space which includes a lounge, breakfast area and happy hour area. Provide strategic direction for sales and revenue management staff leading to 20% year after year increase. Additionally, in top tier of revenue for 2010. Improve operational effectiveness through reducing labor costs and controllable expenses. Improve 2011 Guest Satisfaction scores by an average of 6% overall with a strong focus of an increase by 7% and problem resolution increase by 30%. Exceed hotel projections of revenue, sales and occupancy for second straight year in a row

General Manager of the Year 2009 (Region 6, Area 2 - Oklahoma and Texas)Develop company-wide guest relations training manual, training classes and front desk standard operating procedures (approximately 820 hotels worldwide)Mentor Manager/Coach (oversee seven properties to facilitate new manager leadership)National Trainer for newly hired ANA General ManagersDeveloped and Managed Forest Lane Business Watch Program with Dallas Police DepartmentImplement new company programs and rollout for ANA Corporate Headquarters

Responsible for overall management and performance of Motel 6 property (which included management of two properties during 2008-2009) including employee relations management, implementing and fostering a sales environment, maintaining quality of physical assets ensuring property’s assets are upheld through effective planning and organization; conducting regular quality inspections to verify compliance with standard operating procedures; manage and supervise staff which includes recruiting, hiring, training, scheduling, motivating, coaching, mentoring, retention, discipline and termination of employment; manage financial accountability to achieve targeted financial objectives for property including property profit and loss statements; monitor occupancy and competition of pricing opportunities and recommendations; in charge of property inventory and supplies; manage and adjust labor costs as necessary; ensure timely and accurate payroll; proven track record of staff management; my business acumen is essential in assisting other new General Managers in setting, pursuing and achieving goals, maintaining results and making sound financial decisions for the benefit of the company.AchievementsGeneral Manager of the Year 2009 Developed National Company Guest Relation Training for 820 Hotels

for new General Managers at Corporate Office Developed and Managed Forest Lane Business Watch with Dallas Police Department North America Headquarters Dallas, TX implemented all new company programs and rollout