As Chief Commercial Officer at WASTELINQ, I lead the strategic vision and execution of our commercial initiatives, focusing on driving growth, enhancing customer success, and ensuring our solutions deliver exceptional value to our clients. I manage a dynamic team responsible for marketing, customer success, training, support, and data migrations, all working together to optimize waste management solutions for our clients.With a passion for leveraging technology to solve complex challenges, I focus on integrating innovative approaches to streamline processes, reduce costs, and enhance transparency for environmental service companies. My goal is to build strong partnerships with clients and deliver tailored solutions that not only meet but exceed their expectations.Through collaboration and strategic thinking, I am committed to driving business transformation and creating a culture where teams thrive and innovation flourishes.

As the Director of Professional Services, I've led our team through dynamic growth while fostering lasting client relationships. My focus on problem-solving, client satisfaction, and operational efficiency has been key to our success.Alongside managing the implementation of WASTELINQ Enterprise, Acumatica ERP, and custom projects, I've also overseen our Training and Sales Enablement departments. By creating engaging training programs, we've kept our users engaged and driven adoption.With P&L responsibility and direct reporting to the C-suite, I've implemented systems to track project progress and resource allocation. These efforts, combined with standard best practices and KPI tracking, have optimized our performance.In this capacity, I'm proud to share that our Professional Services revenue has doubled under my leadership. Working closely with clients, I've set clear project timelines, managed budgets, and ensured expectations were met. Our focus on excellence and innovation has not only delivered successful projects but also forged strong client partnerships.

At Cadynce, we're revolutionizing business automation with our innovative no-code workflow platform. As Co-Founder and Product Manager, I spearheaded the conception and development of Cadynce from its inception, playing a pivotal role in shaping our vision and bringing it to life.Key Responsibilities:Strategic Vision & Product Development: Led the ideation process behind Cadynce and crafted comprehensive requirements for the product from scratch. Worked closely with our nearshore development team to conceptualize and build the Minimum Viable Product (MVP), ensuring alignment with our vision and market needs.Market Research & Product Alignment: Managed the ongoing backlog of features, continuously aligning development efforts with insights uncovered through rigorous market research. By staying attuned to evolving market demands, we ensured that Cadynce remained agile and responsive to customer needs.About Cadynce:Cadynce empowers businesses to streamline their operations and drive efficiency through no-code workflows. Our platform allows you to customize Cadynce with elements, workflows, and collections tailored to your specific business needs. With Cadynce, you can effortlessly add data and documents using elements, visualize your workflows to optimize processes, and organize data into collections for enhanced accessibility and efficiency.Ready to automate your business processes and unlock new levels of productivity? Join us at Cadynce and experience the power of seamless automation firsthand.

As the President of Blaze IT, I spearheaded the transformation of our company from a sole-proprietor consulting firm to a thriving ERP practice, leveraging strategic leadership and hands-on expertise. Joining the team in 2019, I orchestrated a remarkable fourfold revenue increase within the first year, solidifying our position in the market.In a pivotal move at the end of 2021, we became an Acumatica reseller, propelling our growth trajectory to surpass $1M in revenue over the next 18 months. A substantial $300K of this revenue was derived from Annual Recurring Revenue (ARR) through license sales, with the remainder stemming from professional services. During this period of expansion, Blaze IT evolved from its modest beginnings of two employees to a dynamic team of six full-time equivalents (FTEs) complemented by a robust network of 1099 contractors.As President, my responsibilities encompassed a multifaceted approach to leadership, including providing expert consulting services, nurturing and expanding third-party relationships, and managing the services and support team. Additionally, I played a pivotal role in driving sales and offering pre-sales support to my partner, contributing directly to our sustained growth and success.Throughout our journey, I maintained a strategic vision while actively participating in the day-to-day operations, leading implementations, and fostering a cohesive team environment. My ability to blend strategic foresight with hands-on involvement has been instrumental in propelling Blaze IT to new heights of achievement within the ERP landscape.

As a seasoned professional in the ERP industry, I specialize in implementing and supporting solutions tailored to the needs of small to mid-sized manufacturing and distribution companies. My expertise spans a spectrum of services, including project management, solution design and development, report writing, user training, strategic planning, and process improvement.One of my key achievements was leading the team responsible for introducing Acumatica as a product line, a move that significantly expanded our offerings and enhanced our client base.In addition to implementation and support roles, I've also demonstrated software capabilities as a Presales Engineer, effectively showcasing our solutions to potential clients.My focus primarily revolves around Macola and Acumatica ERP solutions, where I've honed my skills and expertise to deliver exceptional results for our clients.

My experience as a Senior Product Manager equipped me with a deep understanding of product development and lifecycle management. I successfully guided cross-functional teams through the development and launch of innovative products, ensuring alignment with market needs and company goals. Balancing user experience, market trends, and technical feasibility, I played a pivotal role in creating products that made a significant impact for Macola.Set overall vision of the Macola product line and create/maintain long term, mid term, and near term roadmap. Work closely with product development to communicate MVP for each release and assist BA's and developers with requirements. Also review enhancement requests from customers and determine where best to fit into the release cycle.Worked hand-in-hand with the sales team and met with current customers and prospects to gather requirements and understand business challenges. Then take that feedback and work it into the overall product strategy.Assisted Product Marketing with webinar content, white paper content and blog materials. Also helped marketing with release communications, PR and communications around product.Stayed involved with pre-sales engineers to understand how the product is being demonstrated and to stay deeply in-touch with the technical ERP side of things.Support the Macola partner network by providing product information, answering questions and supporting in the sales cycle when required.

Provide product direction to Exact Macola development team. Part of the driving force behind transformation from waterfall to agile development environment. Assist Product Manager with setting roadmap and executing on roadmap initiatives. Work with third party software providers to determine levels of integration and determining which complimentary technologies are a good fit for the Exact Macola 10 ecosystem. Also help in establishing contracts and coordinating with the legal department on revising and executing on these agreements.Help support the Exact Macola Partner Channel with technical issues, customer issues and other general support. Also assist internal sales team with demo support and answering technical and product related questions on occasion.Interact with existing customer base to solicit feedback about current and potential feature functionality and sometimes assist with technical and product questions and issues.

Lead team of senior level Business Systems and ERP Consultants with revenue responsibility to the Director of Professional Services.Implement Business Solutions for customers utilizing Macola ES, Synergy Enterprise, Exact Event Manager, SSRS, Crystal Reports, Exact Navigator and other 3rd party software applications. Responsible for driving business with existing and new customers and providing solutions across all areas of their business.Manage multiple projects across varying customers ranging in scope from small jobs to full scale implementations. Perform Business Process Assessments for customers and advise customers on best practices and road-map solutions to solve complex business problems.Design and blueprint custom applications for customers for hand off to customization team. Train end users on functionality of products and how to perform job functions.

Managed all aspects of daily IT operations This included user management and desktop support. ERP systems updates, reporting, data mining, maintenance and custom development. SQL database Server upkeep and maintenance. Design and management of corporate and retail websites. Design and implementation of EDI integration with customers and partners.

Oversaw daily IT operations with a specific focus on ERP development and support. Was also responsible for user management and desktop support. Primary resource for managing WMS system used in warehouse facility. Oversaw relationships with outside IT providers as well.

Supported Macola ES Accounting and Distribution systems and developed Exact Synergy processes. Used Exact Event Manager to help solve business problems and monitor business activities. Worked closely with functional areas to develop and support processes to help streamline their workflows and capture data critical to those areas.

Managed implementation projects for customers and performed misc. work for customers. Areas of focused included Exact Macola ES, Exact Synergy and Exact Event Manager. Also worked with BI tools, Wisys WMS systems and performed SQL server setup and administration tasks including data mining. Also worked with reporting tools such as Crystal Reports.Daily responsibilities including managing multiple projects across different customers and making sure that results were delivered on time and within budget.

Worked closely with Exact Macola ES development team to test software prior to release. Responsible for testing all Accounting and cash flow modules and maintaining and updating bug report logs. Tested under strict time constraints with definitive deadlines.

Responsible for daily operation of help desk and managment of staff. Provided support services for all faculty, staff and students at the University and it's satellite campus. Hired and trained staff and performed level 2 networking and hardware support when needed.