David Quiroz Email & Phone Number

Frisco, Tx

Design the placement, replacement, removal and relocation of fiber and copper telecommunication equipment, cables, poles, conduit, handholes, and manholes.Design feeder and distribution side projects for fiber to the home (FTTH).

Orange County, California Area - Telecommuter

• Performed quality reviews of work created by offshore teams to ensure that engineering and drafting were to client (AT&T) specifications. This included work prints, So Cal Joint Pole Committee forms, other utility notifications, easements checks, permit requests to AT&T, that AT&T systems were updated, final document packages correctly made and accuracy of the billing of joint pole costs. • Created the training material, training videos, and support documents for the Joint Pole department.• Updated code (VBA) for engineering tool in our department to reduce load on development team.• Created and updated scripting tools to speed up engineering processes using AutoHotKey.• Created and updated mapping tools to speed up engineering/fielding process using Google Maps API.• Provided technical support to offshore teams for software and engineering related issues.• Trained new hires or transferred engineers as required.

Orange, Ca

• Engineered AT&T joint pole jobs for the Los Angeles and Valley Central Coast regions • Submitted permit and traffic control plan requests to AT&T permit desk• Requested and reviewed easement records from AT&T for placement of anchors and ground beds• Reviewed loading requirements and requested loading (OCALC) as necessary• Reviewed grounding requirements for each job and ground poles as necessary.• Trained new hires or transferred engineers as required.

Directed marketing strategies for 17 offices in Orange County and the Coachella Valley with sales reaching $3.7 B. Managed $3M budget. Managed local company website and printing of newspaper magazine insert called View.• Led team of 12 direct reports and 10 field marketing coordinators (at peak) supporting the marketing needs of approximately 1,400 agents. Responsibilities included hiring, training, mentoring, scheduling, performance reviews, and task assignments.• Acted as project manager and gave direction on content, interface and identity requirements for the magazine, website, blog and television show for the launch of new real estate-focused magazine. • Helped increase agent retention and recruiting without an increase in budget. • Advertising model copied by three different metro regions.• Restructured and organized department multiple times due to the changes in real estate market after 2006. This was accomplished by eliminating staff, outsourcing services, creating more efficient processes and reducing services while minimizing the effect on our agents. • Created new production process for weekly magazine that reduced production staffing requirements by two-thirds, resulting in approximately $85,000 in savings per year.• Negotiated price reductions for printing that reduced marketing print costs by 15%.• Built a core team 12 marketing professionals that maintained high levels of service after four rounds of layoffs.• Planned and began implementation of social media campaign that involved the use of our blog, Twitter, Facebook and YouTube. Plans included questions of the week for our agents, neighborhood highlights a weekly message from our President and providing relevant news information to our readers.

Provided level 1 and 2 technical support to approximately 200 agents and staff. I also performed basic windows servers system administration, system backups, user/email account management.Assisted in the creation of a formal help desk to support agents and staff by helping test and evaluate help desk software and create a formal process to handle and escalate help desk calls.Assisted in the successful opening of a new 30-agent office by assisting in the setup of computers, network infrastructure, VOIP system and Citrix clients at agent's homes.

Provide technical and software support to employees, staff and students in the Extended Education division of CSUDH. Track support calls, study call pattern to find common issues and create solutions to eliminate repetitive calls.