Davide Gandolfi Email & Phone Number

Modena, Emilia Romagna, Italia

As a Product Manager specializing in Customer Communication Management (CCM) and Customer Experience Management (CXM), I bring expertise in strategic product development for SaaS enterprise B2B platforms. With a customer-centric approach, I am dedicated to shaping product vision and roadmaps that align with market-driven requirements. A proficient communicator, I bridge technical and non-technical domains to ensure our products meet current market trends and effectively address customer needs.

As a Product Owner in the Product Development area, I have seamlessly integrated into leading end-to-end product development cycles within the dynamic realms of SaaS B2B enterprise software, specializing in Customer Communication Management (CCM) and Digital Experience Platforms (DXP). Collaborating closely with development teams, UX/UI designers, and stakeholders, I translate customer needs into actionable requirements.My expertise extends to conducting market research, competitive analysis, and in-depth user feedback analysis to inform product strategy and roadmap development. Embracing Agile practices, I drive sprint planning, backlog grooming, and facilitating effective scrum ceremonies for optimal project execution.

As a Scrum Master in the Technology and Research area, I specialize in orchestrating the seamless functioning of development teams, fostering collaboration, and ensuring the successful implementation of Agile methodologies. With a focus on the Scrum framework, I guide teams through sprint planning, backlog refinement, and scrum ceremonies to enhance efficiency and delivery timelines.My role involves creating an environment that promotes continuous improvement and adaptive response to change, facilitating open communication and transparency among team members.

Modena, Emilia Romagna, Italia

My primary responsibility in this context is to ensure the smooth delivery of services, meet client expectations, and build strong, long-lasting relationships with enterprise customers.I ensure that services are delivered according to agreed-upon service level agreements (SLAs) and meet quality standards. Monitor and assess service performance, identifying areas for improvement.Coordinate with internal teams to resolve issues and address client concerns, also with technical support, operations, and other relevant teams to resolve problems promptly.Part of my activity was also to collaborate with the sales team during contract negotiations to ensure that proposed services align with the client's expectations and needs.

Modena

Sassuolo, Emilia Romagna, Italia

Working in the IT department ( CED Office) as an intern was a transformative experience that influenced my decision to pursue a career in IT. This opportunity exposed me to real-world IT challenges, helping me develop technical skills and a deep appreciation for the impact of technology on business processes. The hands-on experience became a crucial foundation for my career, shaping my passion for problem-solving and innovation in the IT field. Today, I draw upon these formative experiences to navigate the complexities of the IT landscape, grateful for the insights gained during my time at Iris Ceramica.

Internship alternating between school and work

Computer Engineering

Diploma, Ragioneria E Informatica, 100/100