Davide Menicucci Email & Phone Number

San Marino

• Led and mentored a team of technical support engineers. • Oversaw complex technical escalations, ensuring high customer satisfaction. • Managed projects for customer platform transitions. • Conducted regular clinics to teach and share knowledge. • Collaborated closely with R&D for critical incident resolution. • Worked with cross-functional teams for quality enhancements. • Drove continuous improvement in support processes.

San Marino

• Handled advanced technical queries and troubleshooting complex issues. • Collaborated with the R&D team to resolve product-related anomalies. • Provided expert solutions and maintained effective communication with stakeholders. • Enhanced customer experience through advanced technical expertise.

Cork, Ireland

• Provided second-level support for Varonis products. • Diagnosed and resolved complex technical issues in collaboration with Tier I support. • Troubleshot issues on Windows, network, and SQL platforms. • Created documentation and support articles for customers and internal teams. • Contributed to internal knowledge bases and promoted knowledge sharing.

Cork, Ireland

• Provided tier 2 technical support via remote access, screen sharing, email, and outbound calls. • Coached tier 1 team on case review and troubleshooting methodology. • Documented product defects, improvements, and feature requests for tier 3 team. • Performed health checks on customer environments, offering best practices and solutions. • Solved technical challenges of installing and implementing SIEM products. • Troubleshot on-premise and cloud environments (Azure, AWS, Gcloud). • Trained… Show more • Provided tier 2 technical support via remote access, screen sharing, email, and outbound calls. • Coached tier 1 team on case review and troubleshooting methodology. • Documented product defects, improvements, and feature requests for tier 3 team. • Performed health checks on customer environments, offering best practices and solutions. • Solved technical challenges of installing and implementing SIEM products. • Troubleshot on-premise and cloud environments (Azure, AWS, Gcloud). • Trained and supported team as a Supervisor in daily activities. Show less

Cork, Ireland

• Provided tier 1 technical support via remote access, screen sharing, email, and outbound calls. • Addressed technical challenges of installing and implementing on-premise SIEM appliances. • Troubleshot Linux and Windows platforms, analyzing system and network issues. • Managed and resolved issues related to Linux open-source software within the product.

Forlì Cesena Area, Italy

• Centralized environment by deploying Microsoft Active Directories and business rules. • Enhanced server infrastructure with VMware vSphere virtualization. • Reorganized user data with DFS shares, improving data exchange and security. • Increased business productivity by implementing Microsoft SharePoint and Exchange. • Migrated SharePoint from 2010 to 2013, enhancing compatibility and functionality. • Implemented network segmentation and VLANs. • Configured firewall and NAT rules for external… Show more • Centralized environment by deploying Microsoft Active Directories and business rules. • Enhanced server infrastructure with VMware vSphere virtualization. • Reorganized user data with DFS shares, improving data exchange and security. • Increased business productivity by implementing Microsoft SharePoint and Exchange. • Migrated SharePoint from 2010 to 2013, enhancing compatibility and functionality. • Implemented network segmentation and VLANs. • Configured firewall and NAT rules for external service publishing. • Enhanced data protection with VMs backups using Veeam Backup & Replication. • Configured VPN for secure remote user access with Mikrotik RouterOS. • Improved internal and external communication by installing a local PBX (3CX, Patton). Show less

San Marino

• Provided MSP technical support following ITIL framework for change management. • Installed, configured, and maintained Hyper-V and VMware vSphere infrastructures. • Configured and administered Active Directory and Windows Server Roles. • Deployed and customized Windows Server RDS cluster using GPOs and batch scripts. • Installed, configured, and migrated Microsoft Exchange and SharePoint servers. • Contributed to the analysis, design, and development of disaster recovery solutions. •… Show more • Provided MSP technical support following ITIL framework for change management. • Installed, configured, and maintained Hyper-V and VMware vSphere infrastructures. • Configured and administered Active Directory and Windows Server Roles. • Deployed and customized Windows Server RDS cluster using GPOs and batch scripts. • Installed, configured, and migrated Microsoft Exchange and SharePoint servers. • Contributed to the analysis, design, and development of disaster recovery solutions. • Implemented security patch management using Microsoft WSUS service. • Secured Windows platforms with centralized solutions (ESET for Business). • Installed and configured network monitoring software (OpManager). • Monitored network and asset performance to ensure SLAs. • Installed, configured, and administered RDBMS (MSSQL and MySQL). • Supervised IBM AS400 banking information systems, monitoring JOBS availability. • Mentored and guided IT students during their placements. Show less

San Marino

• Provided technical support assistance via ticketing system, email, and phone. • Installed and managed company devices, including hardware and software troubleshooting. • Assisted senior administrators with daily IT tasks. • Tested company software products on Linux and Windows platforms. • Conducted training courses on company products, covering installation, configuration, and start-up. • Developed a web platform and an asset inventory database using ASP and MS Access.