Davide Gallo Email & Phone Number

Helsinki, Uusimaa, Finlandia

Italia

In charge of ensuring the high availability of a SaaS monitoring solution, hosted in-house. I automate procedures, enhance product features and collaborate with cross-functional teams. Currently managing more than 50 companies.Utilizing Ansible playbooks and Desire State Configuration to automate onboardings and maintenance. My team and I managed to reduce the time of onboardings on our Unified Monitoring solution from weeks to days.Developing monitoring checks for internal and external… Show more In charge of ensuring the high availability of a SaaS monitoring solution, hosted in-house. I automate procedures, enhance product features and collaborate with cross-functional teams. Currently managing more than 50 companies.Utilizing Ansible playbooks and Desire State Configuration to automate onboardings and maintenance. My team and I managed to reduce the time of onboardings on our Unified Monitoring solution from weeks to days.Developing monitoring checks for internal and external services and infrastructure, also creating custom scripts to ease the operational workload.Tailoring solutions to meet customer needs by collecting metrics and logs with Telegraf, Logstash/Beats and Elastic Agent, also monitoring the critical services via Icinga. Show less

Bolzano, Trentino-Alto Adige, Italia

Designing and maintaining small to medium-sized networks based on customer requirements. In charge of the first and second level response to customer tickets for more than 30 small-medium sized companies, while maintaining a strict SLA, with great customer feedback.Managed onboarding and maintenance of Office 365 solutions and critical business applications.Managed and maintained the high availability and up-to-date of customer systems, such as mission-critical services.

Bolzano, Trentino-Alto Adige, Italia

Delivered first and second-level HelpDesk support. I solved problems related to client and terminal server applications.Managed and maintained the high availability and up-to-date of customer systems.