David Crossley Email & Phone Number

London, England, United Kingdom

Recently became the only Customer Support Assistant to be added to a professional development programme called RIsing Talent.Provided front-of-house customer service at all eight Urbanest properties.Played an integral role in the planning & execution of turning around 454 beds in under 1 week in time for the beginning of the 2023-2024 academic year.Integrated into numerous teams and excelled at a variety of roles since rejoining the company.Acted as the main point of contact for the residents, going above and beyond to achieve excellent customer feedback via our social media platforms.

Santa Monica, California, United States

- First point of contact for resolving customer conflict and managing overall customer relations.- Integral part of the training and integration of new employees to the team, which included teaching proprietary software, food nutrition, and sales processes.- Maintain store finances, including accounting for all daily transactions, and creating deposit documents.- Implemented a coach-and-recap initiative, which involves reviewing sales associates interactions with customers and providing positive and constructive feedback.- Key point of contact for vendor relations and stock management.- Provide mid-weekly performance reviews for all sales associates in order to ensure that personal sales goals are met.

Santa Monica, California, United States

- Recently moved to a new location to assist in developing new members of staff for future promotions.- Worked my way up to my current position from Key Holder over 12 months ahead of schedule.- Regularly go above and beyond for customers and have developed key networks and relationships.- Worked alongside the current management structure to establish new ways of working that have improved staff morale as well as business performance.- Assisted in the training and integration of new employees to the team, which included teaching proprietary software and processes for Healthy Spot.- Regularly exceeded any sales goals set for myself but also assisted others in doing so.Helped to represent our flagship store on a daily basis and being part of the team that helped to establish our place on Yelp.

- Provided front-of-house customer service at all five Urbanest rental properties, totaling over 2,000 rooms. - Processed rental enquiries for potential clients and future renters.- Created financial statements and rental contracts for residents.- Assisted in the training of new employees, which included teaching them our content management system.- Acted as the main point of contact for the residents, going above and beyond to achieve excellent customer feedback via our social media platforms as well as our Net Promoter Score (NPS).- Processed invoices to ensure that all suppliers are paid on time.- Regularly selected by my Property & Duty Managers to assist with training and integrating new employees in to the team.

Loughborough, England, United Kingdom

- Managed a team of up to seven members of staff, including bartenders, servers and kitchen staff.- Worked toward meeting the company's strict daily sales goals. - Assisted in recruitment and training of new team members.