- Developing actuarial modeling solutions for clients to modernize their business and comply with current accounting standards such Principle-Based reserving and GAAP LDTI

- Complete assigned product development activities using Prophet modeling and Microsoft Office. - Assist with development of new annuity products to comply with Department of Labor - Fiduciary Rules

Prepared reserving studies and profitability reviews. Developed VBA modules to gather data from monthly and quarterly reports improving efficient analysis. Compiled and analyzed data from various services utilizing VBA, SAS and Excel to inform the Business Insights and underwriting team. Completed various Ad Hoc reports and requests as directed.

- Managed team of supervisors and dealers to provide legendary customer service and efficient operation of table games department- Completed weekly operation reports for the table games department to brief property executive team and enterprise shared service on performance and accomplishments of the department- Developed and executed a technical audit process to identify deficiencies in Blackjack dealers and prescribe retraining to increase skills- Developed curriculum and provided training program for dealers to become table games supervisors- Partnered with surveillance and property analytics directors to review low performing tables and develop action plans to improve hold- Represented department on property-wide Service Assurance Team and led department initiatives to increase scores on customer service metrics - Provided training for dealer candidates as well as cross-training for existing dealers in multiple games including training dealer candidates pre-opening at Horseshoe Cincinnati- Provided training for table games supervisors in the use of Casino Management System (CMS), Table Manager, game protection, and Title 31 - Managed roadmap for dealers and table games supervisors to efficiently operate the casino floor at optimal levels based on customer demand- Partnered with key personnel in other functional areas such as Player Development, Finance, and Food and Beverage to ensure smooth operation and legendary customer experience- Efficiently processed customer requests for credit and complementary services within the casino- Received recognitions for promoting the Total Rewards brand and cross selling casino services