David Eddie Email and Phone Number
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David Eddie is a Technical Services Manager at Backstop Solutions Group at Backstop Solutions Group. He possess expertise in process improvement, quality assurance, change management, business analysis, visio and 19 more skills.
Backstop Solutions Group
View- Website:
- backstopsolutions.com
- Employees:
- 217
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Technical Services ManagerBackstop Solutions Group Oct 2018 - PresentGreater Chicago Area
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Technical Implementation Team LeadUl Ehs Sustainability Apr 2017 - Oct 2018Greater Chicago Area• Lead Technical Implementation team; managing capacity, process, performance, and morale.• Consult with clients to develop requirements resulting in Functional Specification and Design.• Perform implementation tasks such as Site creation, configuration, and historic data transfer.• Develop custom form solutions via creation of Oracle data schema, XML forms, associated logic, and workflows to meet client requirements.• Liaise with Project Management to deliver work to client satisfaction within allotted time and budget.• Assist Product and Support teams with root cause analysis and product enhancement suggestions -
Senior Technical Implementation ConsultantBackstop Solutions Group Feb 2015 - Mar 2017Greater Chicago Area• Transform and prepare client data as necessary for migration to Backstop platform• Perform implementation tasks such as Branding, Email integration configuration, Data extractions, etc.• Consult with Project and Relationship Managers to best identify technical solutions for client needs• Work with Product team on product enhancements and best practices• Assist Development and Support teams with root cause analysis and resolution identification• Led or participated in a series of process improvement initiatives including:- Peer validation of migrated data- Best practices for migrations from new source systems- Client adoption success reporting- Increased autonomy of PSG (decreasing reliance on Development team)
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Technical AdvisorFedex Services Oct 2010 - Nov 2013Dallas/Fort Worth Area• Liaison for internal Business and IT partners, isolating and resolving issuesfor a variety of Self-Serve systems• Analyzed Business and Software requirements with a focus on makingtechnical and operational improvements• Performed root cause analysis for key issues and advocated orimplemented resolutions• Represented team’s needs in development of Service Oriented Architecture• Led a series of process improvement initiatives including:- Internal adherence to Global Development Process- End to end partnering with Tech Support- Price and taxation deployment and reporting
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Quality Assurance AdvisorFedex Office Aug 2004 - Oct 2010Dallas/Fort Worth Area• Structured and led a test team to support development of new RetailSystem targeted for 1100+ nationwide store locations• Created comprehensive strategies, environment coordination, and resourcemanagement for software testing• Led Test Automation team in building a catalog of standard automationscripts to be used by all of Quality Assurance• Worked on process improvement initiatives including:- Restructure of Quality Assurance team- Implemented a standard comprehensive defect lifecycle- Coordinated usage of HP Quality Center for Test and Defect tracking- Developed tool for accurate and consistent level of effort reporting -
Quality Assurance EngineerFedex Kinko'S Nov 1999 - Aug 2004Ventura, Ca• Created dynamic test cases and test plans to support Point of Sale andsupporting enterprise systems• Responsible for software deployment and version tracking to 800+nationwide store locations• Documented defects and worked with IT teams to implement bug fixes
David Eddie Skills
Frequently Asked Questions about David Eddie
What company does David Eddie work for?
David Eddie works for Backstop Solutions Group
What is David Eddie's role at the current company?
David Eddie's current role is Technical Services Manager at Backstop Solutions Group.
What is David Eddie's email address?
David Eddie's email address is da****@****kos.com
What is David Eddie's direct phone number?
David Eddie's direct phone number is +131277*****
What are some of David Eddie's interests?
David Eddie has interest in Contemporary Art, Cycling, Hiking, Consumer Electronics Trends, Dogs, Travel, Film.
What skills is David Eddie known for?
David Eddie has skills like Process Improvement, Quality Assurance, Change Management, Business Analysis, Visio, It Management, Integration, Requirements Analysis, Sdlc, Troubleshooting, Testing, Technical Support.
Who are David Eddie's colleagues?
David Eddie's colleagues are Anushka Pansare, Greg Woodside, Jim Anderson, Holly Parker, Nicholas Rajsky, Asif Ahmed, Lauren Ballewske.
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