David Eddie Email & Phone Number

Greater Chicago Area

Greater Chicago Area

• Lead Technical Implementation team; managing capacity, process, performance, and morale.• Consult with clients to develop requirements resulting in Functional Specification and Design.• Perform implementation tasks such as Site creation, configuration, and historic data transfer.• Develop custom form solutions via creation of Oracle data schema, XML forms, associated logic, and workflows to meet client requirements.• Liaise with Project Management to deliver work to client satisfaction within allotted time and budget.• Assist Product and Support teams with root cause analysis and product enhancement suggestions

Greater Chicago Area

• Transform and prepare client data as necessary for migration to Backstop platform• Perform implementation tasks such as Branding, Email integration configuration, Data extractions, etc.• Consult with Project and Relationship Managers to best identify technical solutions for client needs• Work with Product team on product enhancements and best practices• Assist Development and Support teams with root cause analysis and resolution identification• Led or participated in a series of process improvement initiatives including:- Peer validation of migrated data- Best practices for migrations from new source systems- Client adoption success reporting- Increased autonomy of PSG (decreasing reliance on Development team)

Dallas/Fort Worth Area

• Liaison for internal Business and IT partners, isolating and resolving issuesfor a variety of Self-Serve systems• Analyzed Business and Software requirements with a focus on makingtechnical and operational improvements• Performed root cause analysis for key issues and advocated orimplemented resolutions• Represented team’s needs in development of Service Oriented Architecture• Led a series of process improvement initiatives including:- Internal adherence to Global Development Process- End to end partnering with Tech Support- Price and taxation deployment and reporting

Dallas/Fort Worth Area

• Structured and led a test team to support development of new RetailSystem targeted for 1100+ nationwide store locations• Created comprehensive strategies, environment coordination, and resourcemanagement for software testing• Led Test Automation team in building a catalog of standard automationscripts to be used by all of Quality Assurance• Worked on process improvement initiatives including:- Restructure of Quality Assurance team- Implemented a standard comprehensive defect lifecycle- Coordinated usage of HP Quality Center for Test and Defect tracking- Developed tool for accurate and consistent level of effort reporting

Ventura, Ca

• Created dynamic test cases and test plans to support Point of Sale andsupporting enterprise systems• Responsible for software deployment and version tracking to 800+nationwide store locations• Documented defects and worked with IT teams to implement bug fixes