Lead the Circulation Supervisor and indirectly a team of 7 Library Assistants in providing customer service to patrons. Responsible for the local history room (including digitization, material accessioning/de-accessioning, organization, inventory management), policy creation and tracking, donor tracking, CRM software, statistics tracking, asset tracking, volunteer management, cash reconciliation, A/V material ordering, creation and maintenance of a wiki & two websites, one for the Library and… Show more Lead the Circulation Supervisor and indirectly a team of 7 Library Assistants in providing customer service to patrons. Responsible for the local history room (including digitization, material accessioning/de-accessioning, organization, inventory management), policy creation and tracking, donor tracking, CRM software, statistics tracking, asset tracking, volunteer management, cash reconciliation, A/V material ordering, creation and maintenance of a wiki & two websites, one for the Library and one for local history. Show less

Lead a team of 7 Library Assistants in providing customer service to patrons. Responsible for cash reconciliation, book/magazine/media organization, item check-in and check-out, A/V material ordering, wiki & website creation/maintenance, scheduling, room reservations, missing item research, damaged/missing item billing, asset tracking and library displays.Key accomplishments include:- Developed COVID policies and procedures and wrote the Library's Preparedness and Response… Show more Lead a team of 7 Library Assistants in providing customer service to patrons. Responsible for cash reconciliation, book/magazine/media organization, item check-in and check-out, A/V material ordering, wiki & website creation/maintenance, scheduling, room reservations, missing item research, damaged/missing item billing, asset tracking and library displays.Key accomplishments include:- Developed COVID policies and procedures and wrote the Library's Preparedness and Response Plan.- Created a knowledge Wiki for staff in late 2019- Created a new public facing website in late 2019- Organized the 2019 December Art @ the Library craft show consisting of 32 vendors and attended by nearly 600 people.- Organized the 2018 December Art @ the Library craft show consisting of 35 vendors and attended by over 300 people.- Initiated use of existing public facing monitors to broadcast library promotional material to patrons- Co-led implementation of a new Library of Things assortment in August 2018 for patrons featuring such items as metal detectors, tools, yoga kits, sewing machines and more. Was responsible for process development and documentation.- Created a weekly email newsletter for staff to stay informed of new and updated processes and news.Library Assistant July 2017 - April 2018 Show less

Edelman Consulting was established in 2015 to focus on assisting individuals and businesses small and large with Microsoft Excel®. I help companies improve productivity through creation of Excel apps. Some recent examples include:★ Enhancement of a price quote app allowing multiple plants to generate quotes for customers leveraging a consistent format and up to date data all with home office control.★ Upgrade of a manually created scorecard to one with data entry screens… Show more Edelman Consulting was established in 2015 to focus on assisting individuals and businesses small and large with Microsoft Excel®. I help companies improve productivity through creation of Excel apps. Some recent examples include:★ Enhancement of a price quote app allowing multiple plants to generate quotes for customers leveraging a consistent format and up to date data all with home office control.★ Upgrade of a manually created scorecard to one with data entry screens, automatic formatting and calculated results minimizing human error.★ Creation of an automated process checklist formerly managed via Word that creates Excel checklists based on answers to key questions such as customer and product type. Show less

Led 8 visual merchandisers who partnered closely with creative designers, merchants, procurement teams and print vendors to develop in-store marketing packages supporting the Meijer brand. Initiatives varied from single sign projects to comprehensive holiday packages encompassing hundreds of signs and months of coordination.★ Managed an expense budget in excess of $3M★ Led the roll-out of a comprehensive Value sign program in the Detroit, MI market★ Developed improved execution… Show more Led 8 visual merchandisers who partnered closely with creative designers, merchants, procurement teams and print vendors to develop in-store marketing packages supporting the Meijer brand. Initiatives varied from single sign projects to comprehensive holiday packages encompassing hundreds of signs and months of coordination.★ Managed an expense budget in excess of $3M★ Led the roll-out of a comprehensive Value sign program in the Detroit, MI market★ Developed improved execution timelines to create consistency across the team while managing visual merchandising projects★ Developed a project tracker to better monitor team workload and improve communication with merchant partners★ Created documentation on visual merchandising processes★ Oversaw implementation of signing programs in new and remodel stores★ Managed relationships with print vendors Show less

Led 8 team members and owned processes managing 19M hours of annual store reset workload worth $300M. Owned issue resolution for workload and systems opportunities. Supported 200+ Merchandise Presentation and merchandising team members in planogram building. Managed 60K ft2 of physical planogram space used to develop product displays. Oversaw development of Virtual Reality program, creating short and long-term goals. Owned Virtual Reality initiatives for merchandising including line reviews… Show more Led 8 team members and owned processes managing 19M hours of annual store reset workload worth $300M. Owned issue resolution for workload and systems opportunities. Supported 200+ Merchandise Presentation and merchandising team members in planogram building. Managed 60K ft2 of physical planogram space used to develop product displays. Oversaw development of Virtual Reality program, creating short and long-term goals. Owned Virtual Reality initiatives for merchandising including line reviews, adjacency layout and strategy development. Represented MPD Operations on cross-functional teams focused on merchandising support, store operations and workload management.★ Co-led Transition Simplification cross-functional team, improving store level workload forecasts by 40-50 basis.★ Improved Excel-based HQ product category workload forecast by 10-15%.★ Reduced human error by automating HQ product category workload tracker with VBA macros★ Acted as point person for planogram print volume issues★ Led project creating a project management system for 200+ users designed to increase efficiency by 20-30%★ Delivered store workload expense reporting, providing new visibility to HQ leading to over $10M in savings to plan in 2014.★ Established Virtual Reality team, increasing project capacity by 900%.★Created and led the Virtual Reality cross-functional team.★ Led development of a Virtual Reality exhibition showcasing capabilities and achievements across the organization.★ Led creation of 9 virtual store prototypes; supervised Virtual Reality initiatives leading to faster decisions and $500K+ in reduced expenses.★ Created 2 Access applications automating over 10K products’ images and data transfer between Target and Gladson.★ Led leadership communication and education on Virtual Reality.★ Partnered with vendor Red Dot Square Solutions on software and virtual asset development★ Organized the Virtual Reality Steering Committee of 11 vendor partners. Show less

Created, documented and trained processes for sign and fixture management in remodel stores. Owned issue resolution for stores and field teams. Supported 15+ field remodel specialists and 300+ remodel stores. Prior to remodels, supported Entertainment processes as described under the below Operations Manager role★ Saved 100+ HQ workload hours per remodel cycle through development of Access application, creating, scheduling, and coordinating remodel transitions unique to each store.★… Show more Created, documented and trained processes for sign and fixture management in remodel stores. Owned issue resolution for stores and field teams. Supported 15+ field remodel specialists and 300+ remodel stores. Prior to remodels, supported Entertainment processes as described under the below Operations Manager role★ Saved 100+ HQ workload hours per remodel cycle through development of Access application, creating, scheduling, and coordinating remodel transitions unique to each store.★ Led a cross-functional team developing a fixture tracking methodology to minimize expense.★ Created Excel-based Field Leader Planning Calendar for District Team leaders, keeping them informed of remodel activities over a 6 month time-frame.★ Documented processes in Visio and performed gap analysis to identifying improvement opportunities.★ Reduced unproductive music and movies return units by up to 80% through improved inventory return logic while reducing workload across all Target stores and Distribution Centers Show less

Managed $700M in annual product returns across 1700+ Target stores and distribution centers. Directed collection of $300M in annual vendor income and $1M in annual product salvage. Represented Entertainment on cross-functional teams with multiple partner teams. Supervised, coached and developed 2 team members and supported 20+ Entertainment Field Merchandisers plus the HQ Entertainment team. Owned issue resolution for all returns processes. Created and maintained a SharePoint site.★… Show more Managed $700M in annual product returns across 1700+ Target stores and distribution centers. Directed collection of $300M in annual vendor income and $1M in annual product salvage. Represented Entertainment on cross-functional teams with multiple partner teams. Supervised, coached and developed 2 team members and supported 20+ Entertainment Field Merchandisers plus the HQ Entertainment team. Owned issue resolution for all returns processes. Created and maintained a SharePoint site.★ Created a music & movies new release communication strategy for all Target stores leveraging a new website to streamline and enhance old paper-based communications.★ Led 6 Sigma project identifying reverse logistics inefficiencies, reducing time and expense by about 10% through system updates and process improvements.★ Saved $3.8M+ in DC payroll through through process improvement.★ Developed KPI reporting via Excel, providing unprecedented reporting on Entertainment specific metrics to field and HQ leaders.★ Revamped salvage program, increasing frequency of sales and leveraging electronic auction processes to grow revenue from under $200K to over $1M annually.★ Created an Access application for the HQ team to streamline data research on product returns issues, eliminating the need to access multiple applications or submit and wait for data requests.★ Created an Access application providing visibility to field staff store visit notes and aggregating wins and opportunities.★ Assumed responsibility for store transition communication manuals, saving the buyers time and ensuring manuals were written in store language for ease of understanding.★ Assisted in organization of the annual national Entertainment convention and presented training topics.★ Solicited store and field team feedback for improvements in return processes. Show less

Led 2 districts in North Carolina and Virginia in Entertainment processes and initiatives, acting as subject matter expert and ensuring compliance with headquarters' directives. Acted as liasion between stores and headquarters teams, resolving issues and providing feedback. Supported new store openings on the East Coast and acted as a peer trainer.

Led teams in Hardlines, Apparel and the Backroom. Opened a new store as the Backroom Executive. Coached and trained hourly team members and team leaders.★ Oversaw total store operations multiple times weekly as the executive on duty in a $20M+ Target store.★ Guided 15+ team members in their day-to-day activities to achieve store, company & customer expectations.★ Owned processes for accurate and efficient inventory management.★ Acted as a District resource for Apparel and… Show more Led teams in Hardlines, Apparel and the Backroom. Opened a new store as the Backroom Executive. Coached and trained hourly team members and team leaders.★ Oversaw total store operations multiple times weekly as the executive on duty in a $20M+ Target store.★ Guided 15+ team members in their day-to-day activities to achieve store, company & customer expectations.★ Owned processes for accurate and efficient inventory management.★ Acted as a District resource for Apparel and shoes.★ Owned creative merchandising in Apparel to maintain clean and inviting presentations to customers. Show less