David Fowler Email & Phone Number

Shelton, Connecticut, United States

Support multiple customers with primary responsibility for utility billing reviews and reconciling customer invoices and accounts. In addition, track energy savings, analyze, and report energy consumption and costs.• Create, review, and approve utility invoices ensuring accuracy and timely delivery.• Investigate billing and payment errors, resolve discrepancies, and reconcile accounts. • Understand Energy Management Outsourcing Agreements and ensures all location discount schedules are updated and accurate monthly. • Works closely with rates specialists to ensure the maintenance of utility tariff data within our database.• Ensure the satisfaction of all customers by providing timely responses to inquiries and providing superior level of service.• Tracks and obtain missing invoices from utility providers. • Participate in customer requested or other internal projects to advance the mission of the organization.• Actively participates in the development of our systems, tools, and processes.

New Haven County, Connecticut, United States

Provide critical support and management of customer fixed/wireline and mobile carrier invoices. This includes ensuring the invoices are received and loaded, allocating charges, producing accruals and AP/GL feeds, and resolving any invoicing / billing issues with carriers. This role includes working directly with the client and the clients’ carriers.• Monitor client invoices to ensure all expected invoices are received and loaded, track and obtain missing invoices.• Validate invoices, work with the support organization to reconcile invalid invoices as needed.• Allocate charges to clients cost centers based on client specific rules.• Apply GL codes based on client specific rules.• Associate client sites to associated inventories (where applicable).• Produce accrual reports and AP/GL batches.• Reconcile new inventory.• Maintain the highest quality customer service standards and attitude.• Communicate in a professional and businesslike manner to entire organization as an advocate for the client.• Become an expert on Tangoe’s software products and processes.• Identify opportunities for process improvement; work with team members to define and implement best practices.• Define and propose software system improvements based on clients business requirements and processes.• Working with cross functional teams, develop and enforce clear processes and procedures.• Provide support to the executive management team on presentations, ad-hoc analysis and other strategic initiatives.

Rocky Hill, Ct 06067

Prepared, generated and reviewed closing documents according to client specifications and department standards. Reviewed and approved final HUDs. Resolved closing issues; reprinted and expedited changed/corrected documents to facilitate scheduled closings.

Rocky Hill, Ct 06067

Accurately processed payments and statements within established monthly timeframes. Resolved payment discrepancies and clearly communicate adjustments. Analyzed monthly statistical tracking and reporting for accuracy and identification of potential trends.Comply with Sarbanes-Oxley requirements.

Wallingford, Ct 06492

Re-educated customers on benefits of Verizon Wireless service.Identified best cost approach to retain and satisfy customer.Supported all areas of Customer Service in an effort to achieve call center goals.

Wallingford, Ct 06492

Handled high volume incoming customer calls and written inquires.Researched and resolved billing issues while explaining all services.Trouble-shoot all service and equipment concerns to the customers satisfaction.

Shelton, Ct 06484

Assigned newly acquired inventory to brokers and prepared delivery of listing packages.Followed up on broker price opinions, bids and listing agreements.Performed as liaison for closing agents with potential property concerns.

Shelton, Ct 06484

Prepared closing documents for timely delivery to closing agents and Corporate Headquarters team.Performed as liaison on closing table issues for closing agents and Corporate Headquarters.Recommended additional headcount for position to meet deadlines and increase client satisfaction.

Shelton, Ct 06484

Receive and audit approved check requests with accompanying invoices and check for accuracy to ensure compliance with policy and procedures.Receive and respond to inquiries both internal and external.Verify and issue stop payments when required.

New Haven, Ct 06511

Post and balance assigned general ledger accounts. Separate and deliver daily general ledger reports though out various departments.Prepared daily Federal Reserve Bank wire transfers.Created and distributed outstanding check reports to bank officers.