David Fowler Email & Phone Number

California, United States

South San Francisco, California, Us

Helping drive adoption of AI-ML driven analytics to help us better understand and serve our patients and customers

South San Francisco, California, Us

Leading team providing analytics & insights for Field Medical and National Payers & Providers in newly formed organization enabling organizational focusing on customers in local healthcare markets.

South San Francisco, California, Us

Led team supporting field operations and analytics for US Field Medical Team• Transformed staff skill set to support analysis (expert identification, MSL impact, sizing& alignments) and operations (CRM & dashboard support) while streamlining legacy support for internal medical affairs functions in US and Canada.• Drove strategic transformation of sizing and alignment strategy for FMT enabling organizational shift to focus on customers in local healthcare markets

South San Francisco, California, Us

Leading team supporting content management hub focused on the evaluation and processing of relevant and credible information to enable customer decision-making. Responsible for developing and implementing strategies to provide timely, focused, and accurate information across channels used by healthcare practitioners and patients.Lead development of mobile-friendly distribution channels for medical content, enabling capture of key customer behaviors to drive optimized content distribution and customer engagement.

South San Francisco, California, Us

Led team of highly skilled IT professionals delivering solutions supporting access for patients needing Genentech medicines in the US.• Partnered with Access Solutions leadership to frame strategy and win approval for Patient Access 2020 (PA2020) program retooling call center & customer-facing portal• Streamlined Access Solutions product launch process, reducing costs 37% and cycle time 97% - from 30 days post-FDA approval to 1-day.• Retooled IT support processes to reduce costs by 50% while reducing average monthly downtime from 20 hours to less than 3 hours.• Collaborated with business partners to develop shared AS Technology Management (ASTM) processes for assessing and prioritizing technology investments.• Managed global team of 50+ staff – 10 direct reports – to deliver PA2020 program.

South San Francisco, California, Us

Founded and operationalized metric-driven behavioral approaches to improve adoption of IT systems and processes by business users in US, Canada, and Latin America. Adoption Services function provided model subsequently adopted by Roche IT services groups around the globe.• Mobile Device Fitness project combined and simplified 3 user-facing projects affecting 8500+ users, delivering a process enabling 83% to complete it on their own, resulting in 93% user satisfaction.• Applied eMarketing techniques to improve IT communications, improving baseline open rate from 45% to 66% in 12 months.

South San Francisco, California, Us

Led development of US Commercial Mobility strategy, aligning focus on device, content, connection, and security options for field and home office users in 16 brand teams.• Led deployment of over 2000 iPads to Commercial field staff in 55 events, assuring baseline proficiency to enabling move to interactive sales aids ➢ Training Effectiveness – 99% rated “Effective” with 90% proficiency• Reduced average per user costs for mobile connectivity by 25% per user

South San Francisco, California, Us

Led a team of 10 analysts, application developers, and quality engineers in the creation, integration, maintenance, and operational support of enterprise IT systems for document management and legal functions.• Led integration of Roche Canada into North American IT support➢ Improve overall customer satisfaction from 55% - 88% in 90 days• Led IT On-Boarding and Access project integration of Roche US Commercial – moving >2000 Roche staff in Sales and Medical Affairs to Macs, iPhones, gMail and SFA➢ Returned field staff to productivity baseline in less than 6 weeks➢ Enabled cross organizational access to over 500 applications ➢ 80% of customers reported effort improved overall job satisfaction

South San Francisco, California, Us

Managed team of 23 Business Systems Analysts, User Experience Designers, Performance Testing, Test Automation, and Quality Engineers and contract resources, directing efforts for 35-40 concurrent projects.• Led development of user experience design methodology integrating UX work clearly into project lifecycle, providing approach that can be planned and predictable

South San Francisco, California, Us

Managed team of 14 Business Systems Analysts, plus multiple contract resources, directing efforts for 35-40 concurrent projects across functional areas.• Streamlined end-to-end business systems analysis methodology.➢ Improved resource planning, increasing project coverage by 10% while reducing external staffing by 66%

Houston, Texas, Us

• Manages team of 4 IT Project Managers and 4 Business Analysts, directing efforts for 30 projects across systems and business units in FY2005.• Designed and implemented SDLC methodology to deliver systems and enhancements for application management and security software company, including comprehensive QA methods resulting in consistently top quality application releases.• Developed and championed organization-wide cross functional IT planning process, aligning IT resources with key strategic and operational business drivers.• Led development of SOX-validated SDLC methodology, including extensive template library for key deliverables used in managing projects and teams in ERP, CRM, Financial Planning, Sales Compensation, and Data Center Relocation efforts.• Managed project effort related to sale of major subsidiary, coordinating planning and communication for VP- and Director-level staff.

Armonk, New York, Ny, Us

Project Manager, Enterprise Service Delivery Strategy Development for leading supplier of networking equipment and software. (2003)• Managed development and presentation of Enterprise Service Delivery Strategy, including three-year operational plan, for executive management team. Application Development Manager, Customer Care and Service Delivery project for major manufacturer of enterprise and consumer printers and print products. (2003)• Led team of 12 IBM, contractor, and client staff to define scope and validate proposed design for phased multi-year implementation of global CRM system.Application Development Manager, Global Case Management & Field Service Project for major enterprise hardware, software, and professional services company. (2002)• Managed team of 25 consultant, contractor, and client staff to develop Siebel 7 Service application, for 10000+ support center and field service staff.

Global Release Lead, Global CRM Project for leading supplier of electronic design automation tools for semiconductors and electronic systems. (2001 - 2002),• Managed team of 20 consultant, client, and contractor staff to design and deploy release of Siebel 2000 Service, Sales, and Marketing functionality across 3 integrated nodes (US, Japan, Europe).• Developed and managed detailed Deployment Strategy, Cut-Over Plan, and Testing Plan for System/Integration and User Acceptance Testing.Project Manager, End-user Training and Support Project for integrated CRM solution for start-up DSL provider (2000).• Managed a staff of 12 consultants developing and delivering end user training and helpdesk support during 800 end-user system launch for integrated order management, customer care, and sales functionality. Systems Analyst, SFA Design for leading telecommunication company (2003).Lead Systems Analyst, CRM Upgrade wireless telecommunications company (2002).Lead Systems Analyst, Enterprise Service Delivery for global case management system delivering functionality to 300+ end users across US & EMEA (2000 - 2001)

Alexandria, Va, Us

Product manager responsible for designing, developing, and marketing innovative membership offerings.

Ma, Communications

Ba, Government & Politics