Project managment for on boarding new clientsRemote/phone support for managed service clients Work with ISP vendors on installsInput all work into Autotask for trackingHelp with training/advising staff in the officeCreating new work flows/documentation

Install basic to advanced fully integrated AV systemsRead CAD for proper install of all equipmentLoad Crestron programming for troubleshooting and installHelped lead jobs and troubleshootingWired and installed all rack equipmentWorked with Crestron, AMX, Sure, BiAmp, Cisco, Ploycom

Lead 26 staff members with another Team Lead on 3 shifts - 24/7/365Project management for all AV jobs and team related projectsA/V life cycle, project management, and budget Over see call center to ensure proper staffing levels for phone supportScheduling of staff hours and PTOInventory ordering and management of all end user devices Computer life cycle/DRP management Process improvement and documentation

Working in the Customer Support Center answering calls for Epic, MyChart, and other IT related issues. Build set up and deploy workstations and printers. Set up on site/remote A/V meeting for web ex and video conferencing. In charge of set up, deployment and training for all company iPads.Creation of how to documents for A/V equipment, computer build process, and mobile devices. Run training on iPads, Webex, and Conference Room set up and use.

In charge of 4 offices across the state of Wisconsin along with helping support the rest of my districts 12 offices. In my offices I worked and supported all levels of users from our interns to our CEO. Played a very active role our hardware selection committee. The committee was in charge of selecting, testing, and approving all hardware for the firm. Was in charge of imaging, updating, and refreshing all laptops and desktops for my local office. Helped create and implement a remote office support solution. This solution allowed tech to better serve and support their remote office at all times. All work was ticketed on a daily basis with HP Service Manager. With the daily up keep and support of my offices I was tasked with various project work. This would be anything from researching a new router for our audit staff to refreshing 90 laptops in 3 offices in 2 months. In charge of helping spec and set up video conferencing systems in our various offices

As a Software Analyst I was in charge of monitoring 2000+ servers using Netcool. We used Netcool to monitor: files being sent, applied, failed to apply, Task Manager, and Event Viewer. Used Remote Ware to create, send, schedule, and edit sessions down to the store servers. The sessions would apply files, clean up failed file applies, stop or start and cycle services, shutdown and restart servers. Along with monitoring the store servers I worked with all 1005 stores to ensure their registers and peripherals were up and running. Used Remedy ticketing to tack, monitor and resolve problems with stores. Another aspect of my job was to work on new stores and remodels. In charge of setting up the register orders, and overseeing the tech support for the new stores and remodels. I used my interpersonal skills to work close and personal with vendors like IBM, NCR, RCS, and Motorola. Part of being a software analyst was to be part of a rotational on call team. Provided 24x7 phone/remote support to our helpdesk while on call. The final part of my job was to keep our POS Lab up and running. This included: reimaging registers, setting up new test environments, replacing and ordering register peripherals.

On a daily basis I would custom build and deploy all of the new workstations and servers. Along with the building of the new machines I loaded them with Windows XP, Office 2003, Adobe, SQL 2005, and Visual Studio 2005. My job was also to be the in house desk side support and phone support for our office. I was also in charge of the routine maintenance and support in house and at our colo facility at Norlight for our servers running server 2000 and 2003. I had to analyzed and fix network and connectivity errors as they came up for LAN and Wi-Fi connections. After the issues I would research methods to prevent the reoccurrence of the errors. Part of my job was to research, order, and test new technology in hardware and software to replace the old or out dated. I was in charge of changing the weekly back-up tapes in house and at colo facility, as well as set-up and maintained the backup jobs. Help with the re building and re wiring of the server room. I also tested all internal and ‘boxed’ software programs developed in-house.