As a General Manager at Wheel & Sprocket, I have over three years of experience in leading and developing high-performing teams in the bicycle retail industry. I am passionate about delivering exceptional customer service, driving continuous improvement, and fostering a culture of excellence and collaboration.With my skills in sales, retail management, training, and customer relationship management (CRM), I have successfully increased sales, profitability, retention, and satisfaction for my store and the company. I have also contributed to the development and implementation of best practices, policies, and procedures for the organization. My goal is to continue to grow and excel in the bicycle retail field, while sharing my expertise and enthusiasm with my team and customers.