Technical Display Director/Customer Success Director/Ad Tech Solutions Director
I help clients understand how to measure their online campaigns correctly so that they can easily report on their business KPIs. Client size varies from niche UK only clients to large global multi-product implementations.I help build out collateral for new features that our clients use, as well as creating templates which can be used for Discovery Questionnaires, reporting queries, readiness for 3rd Party Cookie Deprecation (3PCD), Consent Mode V2, etc.I am an internal escalation point to help colleagues troubleshoot issues before they are escalated to our technology partners. I cover various issues such as account hierarchy, product integrations, discrepancies, user access, conversion tracking and many others.I have worked with technology partners such as Google to build out reports to proactively highlight potential spikes in fees before they become an issue for our paying clients. The output can be used for any client using the product so it is easy to build at scale.