David Feria Email & Phone Number

Miami, Fl, Us

United States

Product manager leading the growth and adoption of a mobile digital workspace that aligns with the needs of the business, delivers user-focused products, and provides a positive user experience.- Hired and led team to develop mobile “Device Health” app which allows users to instantly diagnose and troubleshoot common device issues. Within 30 days of release, support calls decreased by 32%.- Aligned with cybersecurity stakeholders to redesign 3rd-party mobile app request process by merging 3 disparate systems into ServiceNow. New process reduced customer wait time by 28%.- Obtained buy-in from legal and cybersecurity stakeholders to redesign new hire terms and conditions acceptance workflow, reducing mobile access onboarding effort by 42%.- Led strategy to improve self-service adoption based on best practices and end user feedback, which increased user-generated service requests and knowledge article CTR by 86% within 60 days of implementation.- Designed and led the development of custom dashboard leveraged by cybersecurity, stakeholders, and leadership which showcases security compliance and asset utilization metrics for mobile devices across the enterprise.

United States

Led team of 14 employees to launch mobile-first digital transformation program which hardened device security, reduced cost, and increased productivity across the enterprise.- Led effort to standardize corporate data access methods on all mobile devices through mandating Mobile Device Management enrollment. Effort bridged gaps in security and reduced support workflows by 36%.- Managed cross-functional team to design, launch, and maintain an internal mobile “App Shop” which hosts over 300 in-house, B2B, and 3rd-party apps serving 16,000 users. Resulted in savings of $1.5M YoY.- Led effort to shift 90% of Level 2 (L2) mobile support to a Managed Services Provider (MSP), drafted SOW, negotiated contracts, and owned the contingent workforce onboarding process. Resulted in 66% increase of support availability.- Aligned with Cybersecurity and cross-functional stakeholders to implement automated policy and app distribution based on user personas, decreasing service requests by 39% within 60 days of implementation.- Implemented certificate-based authentication on mobile devices, reducing account lockout incidents by 23%.- Oversaw the preparation, development, and publishing of executive dashboards showcasing mobility program KPI’s.

Served as the technical Subject Matter Expert (SME) for Device Management products leveraged by the organization.- Designed the architecture and maintained the infrastructure for the MaaS360 and AirWatch on-premise Mobile Device Management (MDM) environments.- Automated enrollment and software licensing workflows by leveraging Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP).