David Feuerstein Email & Phone Number

Greater St. Louis Area

United States

Voice maintenance technician responsible for working trouble tickets related to customer’s voice services.* Worked with internal groups and field technicians along with external carriers, vendors and end users to maintain customer service.* Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.* Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms.* Diagnosed and resolved technical hardware and software issues involving Internet connectivity, email clients, VOIP and more.* Researched required information using available resources and followed standard processes and procedures.* Identified and escalated priority issues per client specifications.* Redirected problems to appropriate resources.* Regularly received top satisfaction scores on customer surveys.* Offered alternative solutions where appropriate with the objective of retaining customer’s and client’s business.* Followed up and scheduled call backs to customers where necessary.* Adapted to new systems and technology as network updates occurred.Technical Skills Adtran 4303, Adtran 6XX, Adtran 9XX, Broadsoft, CDI-CLR, Cisco, D.C.I.U, GeoFront, (Putty), Juniper, INC (Intergrated Network Controller), LIDB (Neustar), LOKI, Lucent 5ESS, Metaview, Nortel DMS, Octel and Innovations Voice Mail, Opsconsole, Procom, Purepacket, QFlex, REACT, Remedy, RSM Genband, SCP, Secure CRT, Siemens, SMS800, Sonus, Spirent, Targus, Tekelec PIC, Telesync, Versipak, Wire Shark

Earth City, Mo

Voice provisioning technician responsible for test and turn-up of CAS, SS7, and ISDN-PRI long distance trunk groups along with programming and testing of toll free numbers.* Assisted vendors and end users with getting their equipment set up and optioned to work correctly with network switches in a timely manner.* Trained other technicians to perform this job.