David Fletcher Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

I help our customers modernize their business by moving their mainframe workloads to the cloud. These migration projects include many hands which requires constant communication and collaboration to ensure that the project is completed. My many years of experience in the software industry (Tech and Sales Support, Marketing, and Software Development) have.

Greater Seattle Area

Creating and managing Dev tools, systems, and processes to enable stream-lined and efficient operations so that we can continue to deliver great products and solutions for our customers.Completed Projects:Upgrade our vCloud Director infrastructureImplementation of updated security policies for vCloud Migration from CA Agile to ALM OctaneRationalization of.

Greater Seattle Area

Greater Seattle Area

Redmond, Washington

o Responsible for Statement of Work (SOW) and vendor adherence and complianceo Managed all aspects of support operations including telephony, CRM, emergency response, and meeting or exceeding quality and cost targets for Consumer PC Safety and Windows Support.o Maintained Quality performance during 200% YoY increase in volumes for PC Safety.o Global.

o Led team of configuration engineers; responsible for ALL company build and archive source code and systems for all Attachmate products. o Developed Centralized Build System (CBS), a Web-based automated build and reporting system to support engineering. Reduce Engineering efforts and timing for test build and customer HOT builds by 50%.o Managed major.

o Led team of Technical Account Engineers (15); responsible for Top 100 company accounts and 7x24 and onsite Support Model.o Project Manager for World Wide Knowledge Management System using Primus SolutionBuilder; reduced call volume and increased customer service by allowing customers to self-resolve via the Internet.

Bachelor Of Arts, Business Administration

I studied business administration with an emphasis on management information systems. I also completed computer science programming.

High School Diploma, Business

At Inglemoor HS my primary focus was with the Distributed Education Clubs of America (DECA) where I was the President of our chapter for.