David Freund Email & Phone Number

Greater Boston

Greater Boston

Led the team whose mission is to identify, troubleshoot, and remediate technical problems that occur in the firm’s cloud-based software platform, including those that are client-specific and immediate, as well as infrastructure-wide and long-term. • Worked directly with VIP customers on time-sensitive, business-critical issues, emphasizing core values of empathy, engagement, empowerment and excellence.• Provided coaching and training to build team members’ skills, confidence and self-reliance.

Greater Boston

Led the team whose mission is to identify, troubleshoot, and remediate technical problems that occur in the firm’s cloud-based software platform, including those that are client-specific and immediate, as well as infrastructure-wide and long-term. • Worked directly with VIP customers on time-sensitive, business-critical issues, emphasizing core values of empathy, engagement, empowerment and excellence.• Provided coaching and training to build team members’ skills, confidence and self-reliance.

Burlington, Massachusetts, United States

Delivered great customer experiences by uncovering their needs and guiding them to meaningful solutions, including product setup and basic troubleshooting, and helping them develop a lifelong relationship with Apple. Maintained visual merchandising, ran products onto the sales floor, and assisted other team members.• Helped foster a culture where everyone belongs and is inspired to do their best work.

Greater Boston

Initially joined part-time as a fundraiser; quickly rose to supervisor, then manager. Later joined the senior management team to initiate the firm’s digital fundraising and analytics capabilities. As COO, turned around the company from suffering existential losses to profitability and growth. • Increased revenues by 85%, cut infrastructure and overhead costs and increased efficiency. Accelerated transition to a virtual company, enabled by cloud-based core technology. Before the pandemic hit in early March, we were already 80% virtual. Achieved 100% by the end of that month, retaining over 95% of our work force—then continued to grow.• Developed and nurtured a culture of data-informed decision making, open collaboration, innovation, transparency, and accountability for results—for our clients and our business.• Modernized and automated core functions including fundraising operations, finance, and human resources.

Cambridge, Massachusetts

I led the company’s vision & design of an omnichannel platform, integrating digital and phone-based fundraising channels with modern analytics, machine learning, and automation to provide the most effective and efficient fundraising possible.

Led the company’s technology vision and architecture, defined product functional requirements, and drove execution through the software engineering team to produce game changing real-time streaming analytics software. • Developed product requirements, competitive positioning, pricing models and roadmap.• Drove formation of technology alliances with major software vendors in both traditional and Big Data analytics.• Led design and patent applications for software innovations core to Dragonfly’s software products.• Developed and presented messaging and materials to C-level clients and investors.

Transitioned company strategy from direct sales to a channel-partner model focused on delivering ruggedized, high-performance I/O infrastructure to military prime contractors and turnkey commercial-solution providers. Created new messaging, provided sales training, and collaborated with the rest of the executive team to operationalize this strategic shift. • Wrote RFP proposal, landing $2.5 million contract to develop and deliver rugged removable-canister RAID storage for US Navy E-2D Airborne Early Warning aircraft.• Led redesign and launch of company web presence. Generated message content, worked with creative and site-architecture teams to build a compelling site-visitor experience and generate sales.• Initiated strategic relationships with industry-specific trade press.• Facilitated adoption of SaaS technologies (e.g., Salesforce.com) for internal IT operations.

Provided strategic advice to IT customers and vendors. Services included technology brainstorming, competitive analysis, message hardening, and "ghost authored" white papers and presentations on topics ranging from Cloud and Virtualization strategy to server and storage application notes.

Research Triangle Park, Nc

Led architecture and engineering for the company’s Virtualization and Cloud solutions, working in concert with strategic-alliance partners. Drove high-profile presence at global events, and delivery of technical marketing collateral.• Led two high-output solution-engineering teams: one focused on virtualization, the other on the company’s Cloud infrastructure building block, FlexPod. Addressed pre-existing morale problems, recruited and coached strong team leaders, and improved performance of both teams. The resulting solutions became a primary driver of revenue growth for the company. One team leader rose to the level of Director within 18 months.• Led cross-functional team comprising Product Management, Solution Engineering, Marketing, and Sales to develop a Lifecycle process for cloud-infrastructure solutions.

Traveled worldwide as a Cloud computing expert to explain the company’s Private Cloud vision and strategy—and the thinking behind them. • Worked with sales to close over $600M in direct sales, and impacted approximately $4B indirectly through one-on-one executive briefings and presentations at events in New York, Cairo, Seoul, and other international forums and engagements. • Facilitated joint development and roadmap alignment among Virtual Computing Environment (VCE) partner companies. • Launched a blog chronicling EMC’s IT journey to build a private cloud.

Chosen to work with corporate CTO on reviewing, approving and driving adoption of product-integration reference architectures. Actively participated in EMC’s Research Advisory Team, Corporate Patent Review Committee, and innovation review committees.

Guided Infrastructure Software business unit technology strategy, driving innovation, collaboration, and long-term architectural vision. •Formed ISG Technical Council—a think tank comprising ISG product team technical leaders. • Increased patent applications 10-fold and increased idea generation and productization rates significantly by establishing a continuous innovation process. • Improved ISG team members’ connection to corporate strategy, elevating employee satisfaction rates from less than 40% to over 90%.

Provided written research and strategic advisory services to global companies, including top-tier IT product and service vendors. Revitalized dormant storage practice and expanded it to embrace information management and governance in addition to data-storage devices. Quoted as an industry expert by the Associated Press, CNET, InformationWeek, Byte and Switch, InfoStor, Network World and The Register, published in several trade journals, and sought out as a panelist at trade shows and symposia.

Deep focus on operating systems, network protocols, clustering, file systems, security and cloud-scale distributed software architectures. Broad experience across functional roles and organization types, including:• VP Marketing - Datametrics Systems Corp• Technical Director, Enterprise Management - Digital Equipment Corp (DEC), Products Division• Sr. Software Engineer - DEC OpenVMS and RSTS/E operating-system groups• Tech Support Specialist - Gould Defense Systems, Inc. (SECRET clearance)• Systems Programmer - University of Wisconsin-Madison