David Fusco Email & Phone Number

San Francisco Bay Area

Representing buyers, sellers, and real estate investors in the San Francisco Bay Area.

San Francisco

Program Manager for Betable's software development process, including sprint planning and reporting to ensure that project tasks are tracked and on schedule.Additionally, as a member of the product team, provide input and requirements for various consumer facing features including lifecycle and system emails, site footer, and ensure features are compliant with gambling regulations. Rewrote text for new user sign-up flow to address an issue of user confusion, which reduced the related… Show more Program Manager for Betable's software development process, including sprint planning and reporting to ensure that project tasks are tracked and on schedule.Additionally, as a member of the product team, provide input and requirements for various consumer facing features including lifecycle and system emails, site footer, and ensure features are compliant with gambling regulations. Rewrote text for new user sign-up flow to address an issue of user confusion, which reduced the related help cases to 0 and increased conversions by 10%.Manage and update all legal terms, conditions, and policy documents. Coordinate revisions with legal team and ensure legal documentation is consistent and compliant with gambling regulations. Write copy for marketing email campaigns, user surveys, and product announcements. Defined the voice of the product for on-site and email communication to users. Show less

San Francisco

Product owner of Rich Push, Urban Airship's product to push in-app rich media landing pages to apps, with additional focus on usability projects. ♦ Maintain the Rich Push product backlog; gather and prioritize requirements from customers, support, sales, marketing, and engineering♦ Wrote product specifications for numerous projects, including unifying the UI for two distinct push composers, overhauling the Rich Push product, localizing the UI, and localizing pushes♦ Track and… Show more Product owner of Rich Push, Urban Airship's product to push in-app rich media landing pages to apps, with additional focus on usability projects. ♦ Maintain the Rich Push product backlog; gather and prioritize requirements from customers, support, sales, marketing, and engineering♦ Wrote product specifications for numerous projects, including unifying the UI for two distinct push composers, overhauling the Rich Push product, localizing the UI, and localizing pushes♦ Track and analyze competitors and and write market intelligence reports♦ Evaluated start-up for acquisition opportunity; Tello/PassTools acquired in November 2012 Show less

Multi-function Program Manager successfully balancing various simultaneous projects including new features, internationalization and localization, billing, terms of service and policy updates, QA, facilities and process improvements. By successfully managing feature projects to a smooth and on-time release with fewer bugs, personally demonstrated the value of program management and QA to the Flickr team directly leading to the hiring of a QA engineer and second project manager… Show more Multi-function Program Manager successfully balancing various simultaneous projects including new features, internationalization and localization, billing, terms of service and policy updates, QA, facilities and process improvements. By successfully managing feature projects to a smooth and on-time release with fewer bugs, personally demonstrated the value of program management and QA to the Flickr team directly leading to the hiring of a QA engineer and second project manager. ♦ Leader of Flickr’s international expansion: from 16 to 63 new markets, including India, Indonesia, Latin America and the Middle East♦ Represented Flickr at major launch events in Indonesia and India; interviewed by local media which generated six major news stories♦ Initiated and managed five-month project to introduce Indonesian and Vietnamese languages; wrote requirements; developed schedule; coordinated the vendor, engineering and QA team’s tasks; successfully launched on time♦ Localization Project Manager: manage relationship with translation vendor; coordinate all international product QA; maintain site glossary♦ Manage relationship with Yahoo billing: track bugs and open tasks to completion; lead all billing related projects; conduct and coordinate all billing QA ♦ Liaison to Yahoo’s international teams: build relationships, provide support, and train international product managers, editors and sales teams♦ Project Manager for new feature releases creating project plans, coordinating tasks, communication and QA, and scheduling launch day activities. Successful projects include Homepage re-design, People in Photos, Snapfish Integration, Facebook Integration, Photo Page re-design, Google Login, Geo Fences, and Recurring Billing♦ Received Yahoo Superstar award for Project Manager role on the Photo Page re-design team♦ Supervisor of Flickr’s Project Manager in charge of internal tools and processes; mentor, train, set goals, assign projects, and review progress Show less

Coordinated and managed the network operations Change Management program. Evaluated Change Requests for potential impact and drafted notification announcements. Lead three weekly Change Management review meetings. Resolved issues with non-compliant Changes. Conducted “Post Mortems” on network outages to record and track corrective and preventative action items to improve processes and utilize lessons learned.♦ Project Manager of the initial phase of the transition from multiple… Show more Coordinated and managed the network operations Change Management program. Evaluated Change Requests for potential impact and drafted notification announcements. Lead three weekly Change Management review meetings. Resolved issues with non-compliant Changes. Conducted “Post Mortems” on network outages to record and track corrective and preventative action items to improve processes and utilize lessons learned.♦ Project Manager of the initial phase of the transition from multiple disconnected Change Management tools and systems to new company-wide program> defined system requirements and created requirements document to drive the project> performed gap analysis on existing and alternative systems> met with leaders of major business units to secure endorsement of the new program> approved changes to project Phase I scope> defined and wrote all system emails and reports♦ Developed new Problem Management program and lead twice weekly incident review meetings; assigned corrective action items and tracked them to completion♦ Review and process over 140 Change Requests per week♦ User tested Change Management tool; designed numerous enhancements to the tool and process to improve user experience♦ Produced weekly Change and Incident metrics reports♦ Rewrote and improved all Change Management process documentation♦ Conducted frequent on-line and in-person training; created Change Management WebEx help sessions; wrote FAQ Show less

Wrote and negotiated contracts. Designed leases, forms, and wrote text for company website and real estate marketing materials. Managed multi-family building in New York City and Honolulu. Held professional real estate license with Realty Executives Oahu.

Managed teams of technical writers to produce 271 Testing project documentation for telecom clients, state utility commissions, the FCC, and the Department of Justice. Developed documentation standards, styles, outlines, and processes that were easy to use and accepted by H-P’s clients. Streamlined time spent editing and rewriting that was delaying the projects by designing and monitoring a documentation creation processes.♦ Team Leader: interviewed, trained, and directed two teams of… Show more Managed teams of technical writers to produce 271 Testing project documentation for telecom clients, state utility commissions, the FCC, and the Department of Justice. Developed documentation standards, styles, outlines, and processes that were easy to use and accepted by H-P’s clients. Streamlined time spent editing and rewriting that was delaying the projects by designing and monitoring a documentation creation processes.♦ Team Leader: interviewed, trained, and directed two teams of Technical Writers; defined roles and responsibilities for Help Desk Manager and Issues Manager♦ Wrote project deliverables by interviewing subject matter experts and made technical concepts understandable to state utility commission lawyers and lay readers♦ Analyzed contracts for requirements and gave final approval on all project documentation for compliance to the requirements♦ Created project Document Creation Process; gave well received presentation on process; developed and managed eRoom documentation repository process♦ Advisor to project managers on deliverable requirements, expectations of state utility commissions, records management, help desk functionality, and issue tracking Show less

Contract employee to Hewlett-Packard ConsultingConsistently completed project documentation within deadlines under high-pressure situations. Captured development of testing software by evolving technical writer role into that of Change Manager and information coordinator. Replaced technical writer on Connecticut project and turned failing documentation into an on-time deliverable.♦ Developed and managed help desk issue tracking and reporting process♦ Wrote project user’s… Show more Contract employee to Hewlett-Packard ConsultingConsistently completed project documentation within deadlines under high-pressure situations. Captured development of testing software by evolving technical writer role into that of Change Manager and information coordinator. Replaced technical writer on Connecticut project and turned failing documentation into an on-time deliverable.♦ Developed and managed help desk issue tracking and reporting process♦ Wrote project user’s guide for ClearDDTS Change Management software♦ Edited and prepared all project documentation that was published at www.dps.state.ny.us/tel271.htm#hpbamin Show less

Ba, English

Magna Cum Laude

Computer & Industrial Engineering

Transferred to the University of Rochester / Changed major with a 3.51 GPA