Delivering a SOW to improve benefits management capability alongside other new PPMO services.

Providing specialist public sector change consultancy services via Investigo.

Benefits Manager for Building Safety Regulator Programme

Leading Benefits Management on a major transformational change.- Developed Benefits Realisation Strategy and significantly improved benefits maturity across 20+ projects within the Portfolio.- Integrated approach with Agile projects to identify and quantify benefits- Coached senior stakeholders in the delivery of benefits leading to real strategic outcomes- Developed benefits profiles and underlying data model to allow live reporting on current benefits.- Implemented post implementation reviews to demonstrate benefits and identify emergent benefits.- Presented clear reports to steering groups and change executive to enable decisions to be taken.- Integrated approach with Change Managers, to ensure a people centred approach to change that delivers the benefits from transformation.- Generally increased the capability and capacity of the organisation to successful manage benefits

Working at a portfolio level to lead and support the continual improvement of benefits management maturity at NFUM. Using technical knowledge and stakeholder influencing skills to raise the profile and quality of benefits realisation by:➔ Developing a series of 2 minute videos on topics such as introduction to benefits, why benefits management is important and benefits mapping.➔ Producing an educational playlist including videos, guidance documents and presentations.➔ Successfully owning and chairing the Benefits Management Community of Practice and grew the participation from across the business.➔ Owning the production of PowerBI dashboards for reporting benefits management forecast and actuals, providing new insights at project and portfolio level.➔ Consulting with a range of large-scale projects, including running workshops, to support the production of benefits artefacts and business case iterations.➔ Defining new eligibility rules for Risk Reduction, ESG and Customer Experience benefits including valuation rules where appropriate.➔ Creating new tools such as a new benefits profile, planning, register and reporting tool.➔ Designing and delivering Benefits Management training to Change Managers and other stakeholders across the business.

Had a great time in a new role within a fast paced Business Change and Innovation team. I developed and embedded the new Benefits Management Framework and a benefits led approach to change.➔ Developed and embedded a new Benefits Realisation Strategy and Framework which has brought about a benefits led approach to projects ➔ Created a toolkit of Benefits Realisation products such as templates, forms and tools to be utilised across the force and simplify benefits management➔ Played an instrumental role in the development of a national benefits strategy for the National Enabling Programme ➔ Developed benefit management plans, benefits maps, profiles, registers and post implementation reviews within various projects. ➔ Lead on the innovative use of Microsoft Teams for collaboration such as drivers for change and benefits realisation workshops.➔ Ensured effective benefits management and supported the realisation of benefits within all projects under the Business Change and Innovation Team

Successfully managed a small, tight knit team producing statistical analysis and performance reports to agreed KPIs. Project ownership of database management systems including budgets, customer engagement, project management and user acceptance of new features. Responsibility for producing all gov.uk web content and managing online tools.Accomplishments➔ Improved the volume and quality of insights presented to senior management by implementing a new suite of data analysis tools.➔ Successfully took over and delivered a major software upgrade by utilising business analysis, teamwork and project management skills. ➔ Delivered the successful transition of Ministry of Justice web content to gov.uk on time and on budget by utilising user needs methods➔ Increased fee revenue by 46% by producing complex financial models in Excel to develop a new fees framework ➔ Consistently exceeded timescales for delivery of new software modifications using Agile methods to ensure customer needs were met.➔ Exceeded timescales for written annual, management, and board reports. ➔ Always met SLAs for providing reports and context to ministerial correspondence. Also, data protection requests such as DSAR and FOI.➔ Improved insights and enforcement effectiveness by 56% by implementing a new complaint type reporting and subsequent staff training package.➔ Realised efficiency savings and more focussed compliance work by developing a new risk assessment approach and analytical tool for prioritising compliance work.➔ Cut out waste and improved quality by using the Vanguard method to process map all enforcement, authorisation and communication processes. ➔ Delivered a data retention project which cleansed over 300,000 records ensuring GDPR compliance.

Responsible for the conduct of the ballot in the polling stations during elections.

Investigated complaints of non-compliance in the regulated claims management market. Made recommendations about enforcement and new applications for authorisation. Advised businesses how to comply with legislative requirements. Accomplishments➔ Successfully managed the annual fee collection process and subsequent cancellations for non-compliance.➔ Provided excellent customer service when dealing with businesses and consumers.➔ Produced high quality and accurate enforcement reports to agreed KPIs