● Provide project management discipline for the successful implementation and rollout of the Frontier project to Canadian Tire and Party City retail locations across Canada. ● Project managed up to fifteen stores within the ten week staggered implementation cycle. As stores came online with Frontier, new stores were added to the ten week cycle.● Maintained lines of communication between the store owners and the IT department to ensure a smooth migration to Frontier. This… Show more ● Provide project management discipline for the successful implementation and rollout of the Frontier project to Canadian Tire and Party City retail locations across Canada. ● Project managed up to fifteen stores within the ten week staggered implementation cycle. As stores came online with Frontier, new stores were added to the ten week cycle.● Maintained lines of communication between the store owners and the IT department to ensure a smooth migration to Frontier. This included cutover night which could only be performed when the store was closed. Show less

● Successfully managed the MuleSoft development team to deliver the Booking portion of the APIs to transition Air Canada's Passenger Service System from RESIII to Amadeus Altea.● Worked hand in hand with Air Canada and other vendors on the project to ensure priorities were set and scope was clearly defined.● Conducted daily scrum meetings with the development team which in some cases also included the Product Owners and Technical Business Analysts.

● Led SaaS implementation project for a major airline carrier to enable automatic passenger re-accommodation when passenger flights are cancelled or delayed. ● Evaluated project scope to clarify and reorganize the client’s requirements, establish a new project timeline, and create matrix for requirements and issues reported during acceptance testing process. Managed and completed all associated documentation. ● Spearheaded successful project transformation to deliver SaaS… Show more ● Led SaaS implementation project for a major airline carrier to enable automatic passenger re-accommodation when passenger flights are cancelled or delayed. ● Evaluated project scope to clarify and reorganize the client’s requirements, establish a new project timeline, and create matrix for requirements and issues reported during acceptance testing process. Managed and completed all associated documentation. ● Spearheaded successful project transformation to deliver SaaS implementation to a major airline client, on time and within budget. ● Recognized for effectively supporting other key project implementations with other airline carriers. Show less

● Oversaw product management function within the Toronto office, leveraging extensive development experience acquired in prior roles. ● Selected to lead the first product team and subsequently collaborated with internal subject matter experts to refine existing POS solution. ● Directed a team of product managers and business analysts in creating user stories and executing organizational-wide go-to-market strategy. ● Established a product catalogue with 100%… Show more ● Oversaw product management function within the Toronto office, leveraging extensive development experience acquired in prior roles. ● Selected to lead the first product team and subsequently collaborated with internal subject matter experts to refine existing POS solution. ● Directed a team of product managers and business analysts in creating user stories and executing organizational-wide go-to-market strategy. ● Established a product catalogue with 100% functionality covering all of the company’s solutions; led in-depth review process for the new, next-generation product involving transition to iOS and Android solutions. ● Instrumental in managing market research and conducting ongoing visits to clients and prospective customers; developed a comprehensive understanding of market requirements for existing and future products. Show less

● Assumed the role of Director of Solution Delivery involving relocation to the Hong Kong office. ● Established a Solution Delivery team using local assets by rapidly developing an in-depth understanding of cultural norms and customs. ● Formulated job profiles, postings, and salaries, facilitated interviews, and managed hiring process. ● Refined existing POS device to enable operation in numerous languages, allowing the individual selection of both the UX and product… Show more ● Assumed the role of Director of Solution Delivery involving relocation to the Hong Kong office. ● Established a Solution Delivery team using local assets by rapidly developing an in-depth understanding of cultural norms and customs. ● Formulated job profiles, postings, and salaries, facilitated interviews, and managed hiring process. ● Refined existing POS device to enable operation in numerous languages, allowing the individual selection of both the UX and product languages. ● Developed and deployed 1,500 POS devices to multiple airlines across the Asia Pacific region. ● Introduced the first ever on-board seat upgrade system used after aircraft doors closed for a leading Chinese airline; improved customer experience and in-flight revenues by allowing passengers to purchase upgrades via POS device.● Project managed the incorporation of China UnionPay, a major bank card service in mainland China, which provided an alternative to the existing Visa, MasterCard, and American Express options; updated hotlist file to minimize fraud.● Directed the team in driving successful implementation of the company’s POS system on China’s low-cost air carrier; developed new functionality that enabled passengers to purchase products delivered off-board, including automobiles purchased in-flight through the POS device. Show less

● Effectively managed a project to commercialize the company’s POS system for the Asia Pacific region, while also enabling customization via configuration and settings. ● Managed associated functions including scope, costing, scheduling, and contractual deliverables such as change control and risk management. ● Directed the allocation of resources and built clear communication plans with the project team and client. ● Provided daily oversight of the team and status… Show more ● Effectively managed a project to commercialize the company’s POS system for the Asia Pacific region, while also enabling customization via configuration and settings. ● Managed associated functions including scope, costing, scheduling, and contractual deliverables such as change control and risk management. ● Directed the allocation of resources and built clear communication plans with the project team and client. ● Provided daily oversight of the team and status reporting to client. ● Delivered a significant reduction in development time of the POS and back office software, from six months to one. Show less

● Remit of implementing and documenting the company’s first Chip and PIN device, a technology that was required to ensure PCI compliance within the European market. ● Directly managed airline and rail POS and back office projects across multiple phases, from project initiation to testing and implementation. ● Partnered with internal sales team to deliver pre-sales presentations and demonstrations to prospective clients worldwide. ● Developed data mapping documentation to… Show more ● Remit of implementing and documenting the company’s first Chip and PIN device, a technology that was required to ensure PCI compliance within the European market. ● Directly managed airline and rail POS and back office projects across multiple phases, from project initiation to testing and implementation. ● Partnered with internal sales team to deliver pre-sales presentations and demonstrations to prospective clients worldwide. ● Developed data mapping documentation to facilitate the extraction of POS required data from various airline data feeds.● Conducted extensive global travel to client sites with a focus on implementing and deploying into production 20,000 POS devices; completed related requirements gathering and end-user training activities. ● Traveled to hardware supplier in Asia to conduct on-site quality assurance audit, enhancing the overall quality of all devices sold to customers. Show less

● Deliver quality Online Bill Manager releases and/or business processes and documentation (i.e. Business Requirements Document, Business Process Documents, Process Flow Charts, etc)● Create, deliver and deploy Online Bill Manager business solutions and processes, and obtain customer alignment● Perform process testing, deployment and normalization activities, as required ● Initiate and execute efficient and cost effective enhancements in day to day activities

● Project manage, plan and implement Web and IT based life-cycle projects while ensuring the exchange of project information and deliverables with project teams● Contribute to the development of project management and project life cycle standards● Create and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements.● Resolve questions and issues in a timely and effective manner for clients… Show more ● Project manage, plan and implement Web and IT based life-cycle projects while ensuring the exchange of project information and deliverables with project teams● Contribute to the development of project management and project life cycle standards● Create and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements.● Resolve questions and issues in a timely and effective manner for clients and internal teams● Responsible for assigning resources in the team to projects ● Managed the integration of SOx, IT controls and best practices into the team including the introduction of the Server Farm environment. Show less

● Co-ordinate technical logistics for large scale organizational events. This includes setup of projectors, presentations, wireless microphones, sound board, as well as organizing third party vendors to provide simultaneous bilingual translations. Most events took place at conference centres with an average audience of 500 people.● Managed the BCCS Evergreen project which replaced 600 computers for our client reps in multiple locations for our VP Organization● Built customized… Show more ● Co-ordinate technical logistics for large scale organizational events. This includes setup of projectors, presentations, wireless microphones, sound board, as well as organizing third party vendors to provide simultaneous bilingual translations. Most events took place at conference centres with an average audience of 500 people.● Managed the BCCS Evergreen project which replaced 600 computers for our client reps in multiple locations for our VP Organization● Built customized web based tools that drive efficiency gains throughout the organization using mechanization based on user requirements.● Act as a technical consultant to leverage knowledge for the entire VP district including training and resolving user issues. ● Responsible for the design, development and maintenance of websites and intranet applications for the VP district. Show less