Dave Gauntley Email & Phone Number

Harrogate, GB

Leeds, England, United Kingdom

Squad Lead - Senior Digital Transformation Consultant - Change leadership, Analysis, Delivery, Product and CoachingDescription & Skills* Key member of AND Digital’s Leeds Senior Leadership Team/Operational leadership team responsible for running a Business Unit/Club in Leeds.* Client scheduling and leading commercial aspects of club operations such as.

Leeds, United Kingdom

Leeds, England, United Kingdom

Supported 3 core teams (~15 people each) & 2 supporting teams, building on their ways of working, challenging their approach to agile implementation, focusing on delivering value and improving how they onboarded new discovery work into the teamRedesigned discovery pipeline and squad acceptanceImproved WoW maturity, cycle time of tickets decreasedChallenged.

-Defining and building a new tool for colleague and client use-Improving ways of working, speed of delivery and time to release-Leading a squad of contractors, consultant and permanent employees to deliver on a product vision

- Built 2 high functioning and efficient teams (10-14 people each), capable of delivering in tight release windows by analysing the currency ways of working, applying LEAN to the existing processes, empowering the teams to challenge, creating clear flows of information and focusing on achievable wins to eliminate waste.- Improved WOW & release timings.

- Demonstrated flexibility to succeed across both delivery & product product domains. - Looked after the client relationship post delivery of a major transformation programme, improved the client ways of working, moving from scrum to Kanban as it added more value and less overhead to the business. - Facilitating handover to client teams, acting as proxy.

Consulting, and business case work

A deep dive into how the teams worked and how they could tackle their delivery challenges head on while maintaining their culture and scaling

- Led and defined the (legacy) service tribe of 6 squads, >80 people split over 3 sites.Defined ways of working, improved delivery times, and strengthened relationships with stakeholders who felt ignored. Further enhanced SLT engagement with the tribe.- Oversaw high value work such delivery of regulatory fixes & live incidents. Drove delivery of legacy.

Leeds, United Kingdom

Leeds, United Kingdom

Leeds

 Provide leadership and direction to the team of advisors ensuring they are inspired, motivated, managed and developed to maximise business performance in sales and customer service to help them reach their full potential  Deliver sales and service coaching to the advisors to enable them to deliver an excellent customer experience and achieve their sales.

Leeds, United Kingdom

 Provide leadership and direction to the team of advisors ensuring they are inspired, motivated, managed and developed to maximise business performance in sales and customer service to help them reach their full potential  Deliver sales and service coaching to the advisors to enable them to deliver an excellent customer experience and achieve their sales.

Key Duties:Business to Business salesRelationship building - company analysisAdvertising current vacancies - Designing print, web advertising & direct mail shots.Identifying suitable candidatesAnalysing CVsInterviewing CandidatesOrganising Interviews between Clients and CandidatesChecking ReferencesPreparation of CVsManaging Candidate InterviewsOffer.

Key Duties: Customer Enquiries into lost & stolen cards.Enquiries into fraudulent transactions.Authorisations of funds.Beta Testing of new Authorisations Software.Training of staff members.

Key Duties Customer ServicesProcessing customer salesStock replenishment

Ma Modern, History

Activities and Societies: History Society Modern History

Bachelor Of Arts, History

Activities and Societies: History Society, History Society Football Team, Film Society History

Education record

A-Levels & GCSEs