David Bosley Email & Phone Number

Cardiff, Gb

Newport, United Kingdom

Current Project:Business Analyst/BCM for large public sector transformation programme, developing and embedding the interim and future operating models.Transformation and Business Change Project Manger for Service Management at MoDImplementation Manager for Welsh Government - delivering eProcurement (P2P) capability to Public Sector Bodies across WalesMapping and Developing a robust project management process for the FCO, aligning process with OGC, HMT and MPA review pointsProject Managing a complex multi-departmental project across government departments. Utilising Prince2 methodology, facilitation and mentoring to internal and external suppliers.Negotiating SLA and developing Service Catalogue for Government Departments.Service Management and Business Process Analysis consultancy for Local Government and NHS Impact Assessment strategies.Program and Project Management for government bodies, including P2P Lead role, rolling out eProcurement strategy across directorates. Specification and implementation of a portable Service Management Solution for central governmental bodies. Responsible for Project and Change Management for process transition.

Newport, Wales, United Kingdom

When CMC transferred to an Employee Owned Trust, I was offered a role as a Staff Trustee on the Board (which was a two year tenure). I cannot believe how quickly those two years have gone, but feel extremely fortunate to have been part of CMC’s journey, and to have worked with such a generous, collaborative and supportive Board to help shape our EO direction and ambition.

Key achievements in this position include:- Implemented a structured virtual Service Desk using ITIL framework- Built structured approach to problem management through ITIL- Trained and mentored key staff to ensure 24 hour support coverage- Reduced unscheduled outages through structured release protocol - Increased ‘first fix’ rate through implementation of known issues log - Implemented Change Management processes -- Enhanced Quality Assurance communication- Added ‘business value’ through Requirements Analysis- Built and maintained strong staff relationships- Built and maintained strong 3rd party vendor relationships - Enhanced and streamlined internal/external escalation process- Ensure standardisation of Root Cause Analysis procedures

Part of a dual role. Development of web based solutions from "Blue Chip" Client Requirement to Solution Delivery. Working in R&D and IT Support role. Developing bespoke solution for Domain Name portfolio management.

Cardiff, Wales, United Kingdom

Managing Support Team to ensure delivery of Service to Business Customers. Responsible for Incident, Problem and Change Management from identification through to resolution.Critical Incident Manager point of escalation.

London

Developing bespoke solutions for Domain Name management from client brief through to product delivery. Developed using multiple web technologies based around classic .asp

Overseeing a team of developers, this flexible ‘hands on’ role required strong customer facing and presentation skills. Driving business analysis and design, user requirement documentation and project management. Guiding projects through the full project lifecycle. GUI wire-frame design of web-based solutions for a diverse portfolio of external commercial clients. This role also involved making client presentations and pitches for tendered projects. Photoshop visuals, hand-coded HTML, DHTML, ASP, CSS and SQL integration. Overseeing support and enhancement of developed products.

Responsible for Cx and GUI design. Associated graphics and marketing collateral development for integrated web solution.

Managing development of Artwork for Digital reproduction for printed and (early adoption of digital media). Including maintenance and support network of Macintosh and Unix "artwork" systems.

Managing team of artworkers and associated technology platforms for creation of Digital Artwork for Reproduction (DAR) of printed packaging and promotional media. Including maintenance and support network of Apple Macintosh "artwork" systems.

Managing small sales and support team to deliver Apple and Next system support. Wide experience of all main software packages.

London, England, United Kingdom

Provided Graphic, Illustration and Digital Artwork support to a broad range of Blue Chip clients, from initial brief to product delivery and post delivery support. Provided support and training in core graphics packages Photoshop, Illustrator, Quark Xpress, managed blended teams of designers and artworkers.